Mypicture.com.au Opiniones 4824

TrustScore: 4.5 sobre 5

4,3

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Consulta las opiniones de los clientes

Valorada con 3 estrellas sobre 5

I recently ordered photo frames from My Picture. The final product itself is actually very good — the photo quality is clear, and the price is fair for what you get. However, the process getting... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

10/10 for actual product. Online range is great- so easy to upload the pics you want, I like you can adjust the sizing and formatting. From order to delivery was 1 week- so helpful for Xmas pressies.... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Wow! I had decided that I needed to lower my expectations so as not to be disappointed. But when I received my order (10 88-piece jigsaws, each a different photo) I was absolutely blown away with the... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Ordered framed prints made of paintings that my great grandfather did over 100 years ago (just took photos of them with my phone) and they are amazing. Exactly as I had hoped and the quality of colour... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicio de impresión fotográfica
  2. Servicio de impresión digital
  3. Tienda de regalos

Escrito por la empresa

With over 15 years of experience, Mypicture.com.au specializes in turning your cherished memories into stunning wall art and personalized home decor. From elegant, framed prints to vibrant canvas prints, we offer a variety of ways to showcase your favorite photos. Looking for something unique? Our personalized blankets add a cozy touch to your space, while poster prints, and sleek metal prints provide a modern way to decorate your home. Each product is crafted with attention to detail, offering the perfect combination of quality and affordability to bring your memories to life in style. Whatever your vision, Mypicture.com.au has the perfect solution to enhance your home with personal, meaningful artwork.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

5 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.

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Valorada con 1 estrellas sobre 5

No hanging clips included on frame. Impossible to hang.

Prints with frames: What a waste of time. Three weeks for delivery for something I get overnight from Kmart. Frames absolutely unusable as do not have hanging clips at back. I tired every option available at Bunnings - all wasted money. I cannot even wind eye-lets into the frame to place a string. Disaster and I only brought as they were on sale. These are facts not personal opinion. Go to Kmart, seriously.

6 de abril de 2026
Opinión espontánea
Logotipo de Mypicture.com.au

Respuesta de Mypicture.com.au

Framed prints arriving without proper hanging hardware is a real issue we want to look into. We'll email you shortly to address this. Please share your order number or contact details so we can reach out directly. Your feedback on the hanging clips has been noted and will be taken into account.

Valorada con 3 estrellas sobre 5

Ordered photo frames from My Picture…

I recently ordered photo frames from My Picture. The final product itself is actually very good — the photo quality is clear, and the price is fair for what you get.

However, the process getting them delivered was frustrating. My order was held in customs for about a month due to incorrect and incomplete paperwork from the sender (vague product description and mismatched shipping details). I had to spend a lot of time chasing it up and providing information that should have been handled properly by the company and their courier in the first place.

In the end, I’m happy with the product, but the delivery experience needs serious improvement. If they can sort out their paperwork and logistics, it would make a big difference.

17 de abril de 2026
Opinión espontánea
Logotipo de Mypicture.com.au

Respuesta de Mypicture.com.au

Customs delays caused by documentation issues are serious, and your feedback on this is noted. We'll email you shortly to look into what happened with your photo frames. Please share your order number or contact details so we can follow up directly.

Valorada con 1 estrellas sobre 5

Scam site

Scam site. Chinese printers pretending to vr local print service. Quality is ridiculously low, shipping take months, refund denied.

31 de marzo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Terrible quality

Terrible quality, frame fell apart within months of purchase off the wall onto where we sleep. All four points of contact where the glue is was disconnected. No resolution offered by the company for safety and quality of product. Waste of money.

1 de marzo de 2026
Opinión espontánea
Logotipo de Mypicture.com.au

Respuesta de Mypicture.com.au

We're sorry to hear your framed photo had structural issues that created a safety concern. We'll email you shortly to look into this. Please share your order number so we can locate your purchase and assist you properly.

Valorada con 1 estrellas sobre 5

I ORDERED A JIGSAW PUZZLE FOR MY 7 YR…

I ORDERED A JIGSAW PUZZLE FOR MY 7 YR OLD NIECES BIRTHDAY. 30 MIMS AFTER FWDING THE PHOTO TO USE I REALISED I HAD SENT THE WRONG PICTURE AND SENT THE CORRECT ONE WITH AN EMAIL EXPLAINING I ONLY WANTED ONE ORDER!!!THEY PROCESSED BOTH AND I PAID FOR BOTH. THEN I RECEIVED THE FINISHED PRODUCTS - A PICTURE LAID OUT ON THIN CARDBOARD! ONE OF THE PUZZLES HAD BROKEN UP DURING DELIVERY SO IT WAS IMPOSSIBLE TO KNOW WHAT THE PICTURE EVEN WAS. I HAD TO PUT THE PHOTOS USED INTO THE PLASTIC BAG WITH THE LOOSE PIECES SO THEY WOULD KNOW WHAT THE PUZZLE LOOKED LIKE WHEN COMPLETED - NO BOX WITH A PICTURE ON THE FRONT JUST PIECES IN A PLASTIC BAG AND SET OUT ON THIN CARDBOARD. AN EXPENSIVE MISTAKE I WILL NEVER MAKE AGAIN.

25 de febrero de 2026
Opinión espontánea
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Respuesta de Mypicture.com.au

We'll email you shortly to address the duplicate order charge and the damaged jigsaw puzzle that arrived in pieces. Please share your order number so we can look into this right away and get back to you.

Valorada con 1 estrellas sobre 5

DO NOT SHOP HERE

I got the images much quicker than anticipated. One image came out amazing, but another was soooo poor. Quality was that bad it was like someone had drawn it and then coloured it in, missing so much detail and no crispness in the image. Really disappointing.
update - worst still, I received a new print of the picture that was of poor quality, exactly the same. clearly no time was taken to rectify the issue. really poor follow up service.
update - they do not offer a refund on poor quality. offered me either a voucher which is useless because i would never order from them again or to replace the poor-quality print which is just dumb because they have already done that twice now and failed. Definitely avoid this site. Shop elsewhere.

11 de marzo de 2026
Opinión espontánea
Logotipo de Mypicture.com.au

Respuesta de Mypicture.com.au

Image quality concerns noted on one of your prints — we'll email you shortly to address this. That's frustrating when the other turned out great.

Valorada con 1 estrellas sobre 5

WORST CANVAS IN 10 YEARS!!!

I'm amazed they sent the picture to me with a straight face, I'd be embarrassed to send out such rubbish workmanship. The actual creating of the picture was harder than other companies I've used and the end result, despite supplying a good quality pic, is woeful, I've seen better resolution on a 50 year old TV!!! Even if the pic I supplied wasn't suitable why the heck did they go and print it anyway??? The only half nice thing I have to say is it was "relatively" cheap but the picture is so terrible it wouldn't matter if it was free. The first pic is the one I sent the second is the joke of a result

19 de febrero de 2026
Opinión espontánea
Logotipo de Mypicture.com.au

Respuesta de Mypicture.com.au

We're sorry the print quality fell so short of acceptable standards. We'll email you shortly to address the resolution and production concerns you've raised. Please share your order number so we can look into this right away and get back to you.

Valorada con 3 estrellas sobre 5

Long shipping times

Ordered at the end of January so there would be more than a couple of weeks to deliver in time for Valentine's Day. Being that it's advertised as Australian, I foolishly assumed it would be shipped from Australia. Nope. Shipping from the US (there goes my boycott of US products) and isn't estimated to be here till the end of Feb. Maybe don't advertise as being Australian if you can't produce and ship from Australia.

9 de febrero de 2026
Opinión espontánea
Logotipo de Mypicture.com.au

Respuesta de Mypicture.com.au

We're shipping from the facility that can get your order to you most efficiently. Your item is on its way and tracking shows delivery by late February. We know timing matters for special occasions.

Valorada con 1 estrellas sobre 5

Ordered a canvas from a digital print

Ordered a canvas from a digital print, on an Australian site for an Australian delivery a month ago, and apparently it has been in transit since. So far tracking it has been transferred to/from: Denmark, Netherlands, Germany, USA, Hawaii and now it’s back in the Netherlands, again. So, I dunno. Four plane rides and 12 trucks, much travelled expensive Xmas gift. I’m hoping they know where Australia is. I don’t know about product quality but the shipping process is taking the piss.

7 de enero de 2026
Opinión espontánea
Logotipo de Mypicture.com.au

Respuesta de Mypicture.com.au

We're looking into the routing issues with your canvas shipment right now. That's clearly an unacceptable delivery path, and we'll email you shortly to address this. Please provide your order number so we can locate your package and get this resolved quickly.

Valorada con 1 estrellas sobre 5

If i could give 0 stars

If i could give 0 stars i would. Disgusting company to deal with. Our "premier" photo blanket arrived it was not even in a bag just chucked in a postal bag was covered in something like dog hair and absolutely stunk. And all they could say is here is 30% on your next order. Um no there will be no next order. Do you go back to the same restaurant if you get food poisoning. No i don't think so. DO NOT USE THIS COMPANY!!!

18 de diciembre de 2025
Opinión espontánea
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Respuesta de Mypicture.com.au

We're sorry about the condition of the blanket you received. That's completely unacceptable. We'll email you shortly to resolve this. Please provide your order number so we can look into this immediately and get back to you.

Valorada con 1 estrellas sobre 5

Print arrived damaged

Print arrived damaged. Company had indicated they won't provide a refund as it was a custom print and therefore they can't resell it. Which is ridiculous, as even if it wasn't a custom print it couldn't be resold as it is damaged.

5 de enero de 2026
Opinión espontánea
Logotipo de Mypicture.com.au

Respuesta de Mypicture.com.au

We're sorry about the damaged print. We'll email you shortly to help resolve this. Please share your order number so we can locate your order and assist you quickly.

Valorada con 5 estrellas sobre 5

Great, nice quality

Awesome. Nice and good quality with the photo and great on-time deliveries 10/10

24 de diciembre de 2025
Opinión espontánea
Logotipo de Mypicture.com.au

Respuesta de Mypicture.com.au

Great to hear the photo quality and delivery timing worked out perfectly for you. Thanks for choosing mypicture!

Valorada con 5 estrellas sobre 5

Great service

Great service, easy to use website and great communication with delivery

21 de diciembre de 2025
Logotipo de Mypicture.com.au

Respuesta de Mypicture.com.au

Thanks for choosing mypicture! Really appreciate the positive feedback on your order.

Valorada con 5 estrellas sobre 5

Web site was easy to use and delivery…

Web site was easy to use and delivery came on time. Quality was great.

20 de diciembre de 2025
Logotipo de Mypicture.com.au

Respuesta de Mypicture.com.au

Thanks for the feedback! It's great to hear the quality met your expectations. We appreciate you choosing mypicture for your order!

Valorada con 5 estrellas sobre 5

Highly Recommend!!

Order arrived on time (even during Xmas period), products were exactly as ordered - great quality. Would definitely order again and highly recommend!

19 de diciembre de 2025
Logotipo de Mypicture.com.au

Respuesta de Mypicture.com.au

Thanks for the recommendation! Great to hear everything arrived on time and met your expectations. We're happy you're pleased with the quality, and we look forward to creating more products for you at mypicture!

Valorada con 5 estrellas sobre 5

10/10 for actual product

10/10 for actual product. Online range is great- so easy to upload the pics you want, I like you can adjust the sizing and formatting. From order to delivery was 1 week- so helpful for Xmas pressies. The production, dispatch and transit for delivery email updates were in real time practically. thank you!

19 de diciembre de 2025
Logotipo de Mypicture.com.au

Respuesta de Mypicture.com.au

Thanks for highlighting how smooth the whole process was! It's great that the online tools worked well for your Christmas gifts. Real-time updates and quick turnaround are what we aim for at mypicture. Happy holidays!

Valorada con 5 estrellas sobre 5

Good quality

Good quality , in time delivery

19 de diciembre de 2025
Logotipo de Mypicture.com.au

Respuesta de Mypicture.com.au

Thanks for your feedback! Quality products and timely delivery are what we aim for at mypicture.

Valorada con 1 estrellas sobre 5

14 business days delivery time

Everything seems ok. Ordered a Christmas special. Then it takes about 3 days to print. Fine. Then I get an email "you can expect delivery in 10-14 business days". ?? Of course won't be on time for Christmas. Useless. Avoid at all cost.

16 de diciembre de 2025
Opinión espontánea
Logotipo de Mypicture.com.au

Respuesta de Mypicture.com.au

We're sorry the Christmas special won't arrive in time. We'll email you shortly to discuss this further. Please provide your order number so we can locate your details and reach out directly.

Valorada con 5 estrellas sobre 5

Easy to order

Easy to order, great quality posters and super fast delivery. Return customer always happy.

13 de diciembre de 2025
Logotipo de Mypicture.com.au

Respuesta de Mypicture.com.au

Thanks for being a loyal customer! Really appreciate you choosing mypicture again for your posters.

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