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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Unprofessional. Lost $900 item only willing to pay $ 300 for item with receipt proof of cost. Two months after still mo money & no response to phone calls or emails. Wouldn’t use this business ever!

Valorada con 1 estrellas sobre 5

Horrible experience. Costed 2.5 times my quote because of rain and elevator not working on arriving end. Unloaded truck. Refused to leave on truck overnight for following day delivery. Never spoke... Ver más

Valorada con 5 estrellas sobre 5

Fantastic work - great group of guys couldn’t fault their work at all both professional and fun with positive attitudes. Clearly took care of all of our belongings and couldn’t do enough for us.... Ver más

Valorada con 5 estrellas sobre 5

MyPorter was totally awesome. Came to the house, picked up stuff, moved large items safely into their new temp home at their facility. Then, when needed, it all came back in 100% perfect condi... Ver más

Información sobre la empresa

  1. Servicio de mudanza y depósito
  2. Empresa de mudanzas
  3. Planta de almacenamiento

Información proporcionada por diversas fuentes externas

MyPorter is a full-service moving and storage company built for the modern age. Our billing is fully automated electronically and our estimation tools are rigorous and account for a number of different variables. For our storage customers, we provide an online accounting and inventory of everything a customer may have in storage.


Información de contacto

3,5

Medio

TrustScore: 3.5 sobre 5

141 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Thanks My Porter!

The owner personally resolved every issue I had in regards to my move. I am very Satisfied with the level of customer service at My Porter. Thanks John!

5 de octubre de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Using this service really made the…

Using this service really made the process of moving easier. They referred a great moving company. The MyPorter rep was helpful and friendly. I would recommend this service to anyone who might need them.

1 de octubre de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent Service

MyPorter was very easy to deal with during my move and storage. They were very professional, efficient, fast and didn’t waste my time!
Nancy at the office, Khiry, Devin, Michael, Donnell, Marquez the moving crew were a pleasure to deal with from the start to the finish. I have used other companies before, this is the first time I didn’t feel like I wasted my money, and didn’t have any issues with moving and storage. I will definitely recommend them to friends! Thanks for a great experience!

1 de octubre de 2019
Opinión espontánea
Valorada con 1 estrellas sobre 5

I used MyPorter to move a bed and a…

I used MyPorter to move a bed and a dresser from Midtown Atlanta to East Point for 9/7/19. I was provided with a quote from Aliyah via email that was $180 total for the move and was given a window of 7-10am that the movers would arrive. Movers arrived around 9am and had the couple of pieces that I needed moved in about an hour total. 2 weeks prior to the move I was told that the deposit was $170, which I paid because it was so close to our move that changing companies would have been a nightmare. After services were completed, $157.50 more came out of my account automatically (which was not discussed at any time during confirmation). I then emailed the company and went back and forth until I just conceded it as a loss. I will say that James and Demetrius(movers) were very professional and were great at their jobs, but the admin piece to all of this was horrible. I will NEVER do business with this company again. Also, if you are thinking about using this company for move/storage, take a look at the responses to negative reviews on Yelp from Jason K....enough said!

10 de septiembre de 2019
Opinión espontánea
Logotipo de MyPorter

Respuesta de MyPorter

Hi Mr. Cee - thanks for the concern and review. If you'll look at our reviews, you'll generally see two different approaches. 1) Correct and make a situation right when warranted and 2) defending the company. Regarding the second situation, unfortunately there are a lot of people out there looking to take advantage or trying to leverage a "credit" under threat of a negative review. In these circumstances, we respond professionally but firmly that the facts being laid out are not correct. When we're wrong, we take responsibility but when we're in the right we have to defend ourselves. In this situation, we fully explained ourselves on the sales call (everything is recorded) and you signed off on the final charges bringing in to question you weren't aware the balance was going to be charged.

Valorada con 1 estrellas sobre 5

Extremely misleading when it comes to…

Extremely misleading when it comes to pricing.

30 de agosto de 2019
Opinión espontánea
Logotipo de MyPorter

Respuesta de MyPorter

Hello! We're sorry to hear that there was some kind of miscommunication, are you able identify yourself/give us a call? If we're at fault, we would like to make it right!

Valorada con 5 estrellas sobre 5

Excellent service

My partner and I hired my porter to pack before our move.
We got excellent service from Nick , Amir and Jamario.
They were hardworking , polite and professional
I would highly recommend this service and those individuals specifically.

11 de agosto de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic work

Fantastic work - great group of guys couldn’t fault their work at all both professional and fun with positive attitudes.

Clearly took care of all of our belongings and couldn’t do enough for us.

Nick, Chris, Arthur and James are a credit to My Porter so much so we’d like to request them for our delivery in 8 days!

5 de agosto de 2019
Opinión espontánea
Valorada con 1 estrellas sobre 5

Do not use this company

Do not use this company. We moved out of our house during a renovation and stored almost everything with MyPorter. The employees who did the pick up were wonderful and careful with our items. However, when a different crew returned everything 10 months later, they were missing one-third of our sectional along with the hardware to put it back together. In addition, practically every piece of furniture was dented. A member of the crew literally dragged a mattress up the stairs by one hand, even after I asked him not to, and damaged our ceiling. They also put a bed together incorrectly, leading to damage on the bed and the wood floor underneath. They also scratched and dented our brand new wood floors and installed our dryer incorrectly, leading to condensation damaging walls and ceilings.

What's worse, the company kept promising us that they were looking for the missing sectional piece and hardware and promised to pay for it if it could not be located. It has been over 3 months since the delivery, and they have stopped responding to emails and calls. The situation is beyond ridiculous and I recommend that everyone avoid working with this company altogether.

PS - Beware of the other reviews. if you look carefully, all of the positive reviews are regarding pickup. The crew pressures you to give them a good review at the end of the pickup (which I did because that crew did a good job). It's how their rating gets so high and dilutes all those who are screwed on the back end.

1 de agosto de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Moving day

Kamar
Corey
Trevion
Amir
These young men were very courteous nice pleasant and professional . They did their job in a timely manner and cleaned up after the job.

23 de julio de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

June 2019: DreamHome

June 2019: Thanks MyPorter for a job well done. Nickalas and crew displayed the highest in being professional and courteous. Moving can be very stressful and yes I have had my share of Moving Companies. This group of young men assured me that " they got this", and they did. They placed boxes in the assigned area. The only item I have found broke was a wooden handle on an old jar. Last move in Ga., but you better know that I will be referring this company and the Awesome 5 guys.
Thank you
Mrs. Drake

21 de julio de 2019
Opinión espontánea

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