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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I don't suggest this company at all. They marked my box as shipped and I hadn't received it for 3 weeks, so I contacted the company. They said they hadn't shipped my box (despite marking it as shipped... Ver más

Valorada con 5 estrellas sobre 5

We ran into some problems with the delivery, causing incorrect customs declaration and for it to be delayed for a long time. Deenise at their customer service was empathetic and helpful, and resolved... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Bought a SeoulBox that never arrived. Sent countless emails, messages to their accounts on facebook, instagram, you name it, I even called their distributor (FedEx) with the tracking number to whi... Ver más

Valorada con 1 estrellas sobre 5

I ordered a box on December 4th as a Christmas gift. On their website, regarding dipatching orders, it states"Granted there are no delays, it typically takes us around 2-5 days business days (exc... Ver más

Información sobre la empresa

  1. Exportador de alimentos y bebidas

Escrito por la empresa

Discover Korea through snacks! Seoulbox delivers Korea to your door with the mission to bring Korea closer to your world.


Información de contacto

1,6

Muy malo

TrustScore: 1.5 sobre 5

51 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

No ha contestado las opiniones negativas

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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

1,6

Todas las opiniones

(51)

1 opinión en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

This was absolutely amazing

This was absolutely amazing! As soon as I opened my seoulbox I couldn’t believe it! (I almost cried xD ) The descriptions for the food was very accurate and everything tasted delicious!
감상합니다!!

13 de mayo de 2023
Opinión espontánea
Logotipo de Seoulbox

Respuesta de Seoulbox

Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you’re enjoying Seoulbox. It makes us incredibly happy to know that we were able to make you smile today. We'll continue working hard to provide you lots of delicious snacks and cool goodies.
Thanks for taking the time to write this review; it means a lot to us. Cheers!

P.S. If you ever need help, please don't hesitate to reach out; we're always here

Valorada con 5 estrellas sobre 5

Surprise customs charges costing MORE than the box

We ran into some problems with the delivery, causing incorrect customs declaration and for it to be delayed for a long time. Deenise at their customer service was empathetic and helpful, and resolved the situation to the best of her ability. We eventually received the snacks and it was a fun box. It's good to know if something goes wrong, they will try to help you. Thank you.

18 de abril de 2023
Opinión espontánea
Logotipo de Seoulbox

Respuesta de Seoulbox

Dear valued customer,
I hope we were able to resolve your concern today. If you have time, we would appreciate it if you could increase the rating and review on our website about your experience as our Seoulmate's feedback is very important to us! ⭐️

Have a wonderful day, and take care. Remember, we love you! 😋

Valorada con 1 estrellas sobre 5

They will probably not send your order

I’ve ordered a box on the 12th of December, hoping to get it for Christmas as they guarantee to deliver it on time. Today is the 3th of February and still did not received it.
I’ve send multiples mails asking about it before giving up and asking to cancel the order since they did not ship it.but never had any answers. So I had to open a dispute with PayPal, thankfully they could help. I finally got an answer from the company seoulbox asking me to cancel t he dispute for them to refund me. lol. I told them I will not cancel the dispute until I actually get a refund from them. Then, they decide to ship the parcel ( I still don’t have any news about it) and not refund me or only a few percentage.
I regret not looking up for review before ordering because this company is a mess and the support or communication team is a joke. It really feels like a scam to be honest. I will of course never try to order from it again and will tell my friends to avoid it at all cost. This should not happen, I’m glad I payed with PayPal because they are actually helpful and get things done, I will hopefully get my money back in the end. But if you read this, do not risk it, there is other company offering snacks and k-beauty probably better than this one.

2 de febrero de 2023
Opinión espontánea
Logotipo de Seoulbox

Respuesta de Seoulbox

We sincerely apologize for this unexpected experience with Seoulbox. Please be informed that this is not a regular situation and we accept our mistake. Kindly share your email with us, I will try to resolve the issue as soon as possible. Thank you

Valorada con 3 estrellas sobre 5

Avoid like the plague

UPDATE: I have since received a reply from Soeulbox and based on the reply I have increased my rating. Guys you need to do better though you need to reply to your emails quicker. Terrible customer service I have emailed multiple times trying to cancel my subscription. The box I received 2 days ago was identical to the one I received in October!!!

30 de enero de 2023
Opinión espontánea
Logotipo de Seoulbox

Respuesta de Seoulbox

We sincerely apologize for this unwanted experience with Seoulbox. Please be informed that this is not a regular situation and we accept our mistake. Kindly share your email with us, I will try to resolve the issue as soon as possible. Thank you

Valorada con 1 estrellas sobre 5

Zero customer service had issues with…

Zero customer service had issues with order not even was offered single help and got it only after a month who would love to get an expired product and the product is different from what they show in picture such s scam and they are looting in the name of shipping charge

27 de enero de 2023
Opinión espontánea
Logotipo de Seoulbox

Respuesta de Seoulbox

We sincerely apologize for this unwanted experience with Seoulbox. Please be informed that this is not a regular situation and we accept our mistake. Kindly share your Order ID and email with us, I will try to resolve the issue as soon as possible. Thank you

Valorada con 2 estrellas sobre 5

Please avoid!

I ordered two boxes at the end of November 2022, when I asked a month later when they'll ship they answered some days later that it was really stressful over Christmas, which I get. I asked again mid-January, haven't got an answer yet, but the boxes arrived 25 January. Unfortunately, I received the signature box from May 2022, which means all the snacks are already out of date and cannot really do anything with my box :(
I wrote them again but no response yet. (I will keep you updated and will change my review)

21 de enero de 2023
Logotipo de Seoulbox

Respuesta de Seoulbox

We sincerely apologize for this unwanted experience with Seoulbox. Please be informed that this is not a regular situation and we accept our mistake. Kindly share your Order ID and email with us, I will try to resolve the issue as soon as possible. Thank you

Valorada con 1 estrellas sobre 5

Don't purchase

Don't purchase
Received a box with products out of date and it cost me 65 €!
I contacted seoulbox support: they promised me a new box and guess what: i never received it.
AVOID THIS COMPANY

14 de diciembre de 2022
Opinión espontánea
Logotipo de Seoulbox

Respuesta de Seoulbox

We sincerely apologize for this unwanted experience with Seoulbox. Please be informed that this is not a regular situation and we accept our mistake. Kindly share your Order ID and email with us, we would like to compensate for your loss. Thank you

Valorada con 2 estrellas sobre 5

Late show

Placed an order before Christmas, the box has still not arrived or even shipped. I asked the company to cancel the order, but have not heard from them since nor have I gotten my money back.

I'd recommend avoiding this company.

-UPDATE-
Received the package today, still very late though and certainly not the best experience.

17 de enero de 2023
Opinión espontánea
Logotipo de Seoulbox

Respuesta de Seoulbox

We sincerely apologize for this unwanted experience with Seoulbox. Please be informed that this is not a regular situation and we accept our mistake. Kindly share your Order ID and email with us, I will try to resolve the issue as soon as possible. Thank you

Valorada con 1 estrellas sobre 5

Always problems with delivery

I ordered a three box subscription. The box itself is good, but there are always problems with delivery and customs. The last box hasn't even arrived yet, although it should have been delivered at the end of March and now it is end of May. No one feels responsible and I don't think I will ever get my last box or a refund.

29 de mayo de 2022
Valorada con 5 estrellas sobre 5

Excellent

I've been receiving these boxes for a few months and I have always been impressed with the contents. There was a mix up in January when I received December's box again, but this was quickly resolved. Will definitely continue to be a customer

2 de marzo de 2022
Opinión espontánea
Valorada con 4 estrellas sobre 5

On point!

This box is so good! I'm always excited to discover what the new month team will be about. The mix of snack, k-beauty, and Kpop! I really enjoy getting this box! 🥰And I appreciate the fast shipping and the costumer service is really on point, I had some issues with my data and they solved it reeeeaally fast! 🤭 I really LOVE this box and I would definitely recommend buying it!!

19 de septiembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

The only subscription box I need!

The only subscription box I need. As a blogger about korean food I always love to try out new things. This box provides me with monthly delicacies that make me happy like a child everytime I receive it. The delivery from South Korea was super fast and when I was absent from home once I even got a friendly call from FedEx, telling me where they placed the parcel. I will stay a customer for as long as I can!

16 de septiembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing product! 🤩

This is the first time getting myself any subscription box. And I am absolutely satisfied with it! :))
The quality of the products is over the top, plus I was afraid the COVID situation might be a hurdle in the delivery, but the customer services supported me really well.
I'm going to be a regular customer now! :)

13 de septiembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

A perfect Match !

An amazing box!
As a small YouTuber who loves South Korea and food, I always wanted to try a Korean snack box. After some research, I found Seoulbox and try them twice in 2 years. Every time, the box gets better and we can feel that they value the client.
I will continue to purchase their product and unbox them on either youtube and twitch to help them grow as much as I can!
If you love Korea and food, get your box today

13 de septiembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Best Korean Snack Subscription Box

Bought my first box in May 2021, since then I am a subscriber of Seoulbox. After experiencing their boxes for more than months. I can say with a guarantee that they are the best subscription box in the market. I literally love all the snacks, k-pop goodies, and k beauty items all in one box. Thank you Seoubox for curating amazing boxes each month ^^

9 de septiembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing Service!

My box arrived today and i must say their delivery is efficient! I received my box in just 3 days! Their product have the highest quality and i am in love with each one of it! Worth the money you pay! 😬👍🏻

9 de septiembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Wonderful product, responsive company!

I've been subscribed to SeoulBox for nearly two years now and honestly COVID messed things up real bad with shipping, but it's by no fault of the company. I have a lot of patience for most things and I always gave them the benefit of the doubt, and even if my box was a couple months late their team has always been so responsive to me. The wait is so worth it and I've kept every bit of packaging since the first box I got. I love trying such unique and different snacks each month, even if I'm not a fan of some of the tastes haha. Would fully recommend this product to everyone in my area (and beyond)!

2 de septiembre de 2021
Opinión espontánea

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