Banner for MyStories

MyStories Opiniones 56

TrustScore: 4.5 sobre 5

4,7

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I have really enjoyed using this. I started writing and one memory lead to another. There are memories that I have, and knowledge of family that came before that would have been lost forever had I not... Ver más

Valorada con 5 estrellas sobre 5

It gave my mom an easy way of capturing the most notable memories of her life. And their support staff was very kind and accommodating.

Valorada con 5 estrellas sobre 5

I definitely would absolutely give them 5 stars. I had an issue with trying to get my book printed and contacted them and they quickly helped me. It was great to know I wasn’t just emailing to the w... Ver más

Valorada con 5 estrellas sobre 5

I am only 3 months into my story. I am enjoying it in a rather unexpected way. I have found myself connecting to my older siblings to help me validate some of my memories to ensure they are correct.... Ver más

Información sobre la empresa

Escrito por la empresa

MyStories enables anyone to capture their stories and preserve them for future generations in a beautiful printed book. With MyStories, anyone can be the proud author of a book that will be an heirloom for their family for many years to come. MyStories simplifies what may seem like the challenging task of writing a memoir into a seamless experience. Receive one thoughtful question a week by email, reply with the story and photos, and at the end of the year they'll be compiled into a full-color, hardcover book that will be cherished forever.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

56 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

MyStories offered me a unique opportunity

MyStories offered me a unique opportunity to leave a written testament for my children and grandchildren of my life and times, presented in a durable and handsome format - a hardcover book. The weekly suggested questions provided a helpful 'jumping-off point' for my thoughts and allowed me to organize and prioritize my life story and the lessons I've learned along the way. This process was as meaningful to me as I hope it will be to those I leave the book to. It is something I would likely not have done on my own, certainly not as successfully as this and my gratitude is enormous to MyStory for making it possible. When I received my books (I had ordered extra copies) some were damaged and MyStories responded with good customer service and replaced them immediately. A great experience, from start to finish.

14 de febrero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

MyStories!!!

MyStories!!!
The questions made possible the Creation of memorable thoughts. The Opportunity to express creative memories. Engaging in the 52 week process I’ve purposefully produced something that will be a Love legacy, to my family.

8 de febrero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

A great experience

A great experience! The process was easy and actually fun! It took hardly any time to receive the book after submitting it. I chose to prepare my book within a short time instead of it being drawn out, which worked quite well. I'm very glad I chose to do this, it's a way to document my history for my family.

26 de abril de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

TERRIBLE CUSTOMER SERVICE

TERRIBLE CUSTOMER SERVICE.

Our family has produced two books using storyworth. Both worked beautifully. Both included several photos which were well reproduced.

With MYSTORIES
1. We cannot get the system to accept the photo for the cover. We have tried several times with three different photos.

2. Customer service is only available by email- no chat, no telephone communication. Wr receive only a scripted email response to our request for help. The scripted response does not address our issue,

3, we contacted the parent company, My heritage for telephone customer service but we cannot access any assistance because our account screen does not display an account number which is necessary to advance. Once again, no human interaction is available to resolve the problem.

30 de enero de 2026
Opinión espontánea
Logotipo de MyStories

Respuesta de MyStories

Thank you for sharing your feedback regarding your experience with MyStories.

I completely understand your situation and will do my utter best to help you resolve this matter!

I understand that you have encountered difficulties uploading a cover photo and have found it challenging to reach a live support representative. I sincerely apologize for the frustration this has caused, as we aim to make the process of preserving family stories as seamless as possible.

I requested more contact information from you through Trust Pilot in order to help you further but it may have been overlooked.

Nevertheless, In order to investigate this case, please contact me directly at vipcare@myheritage.com.

I will personally make sure to handle it as soon as possible and find a prompt solution so your books can be finalized!

Thank you in advance.

Sincerely, Fabian MyHeritage Customer Care

Valorada con 5 estrellas sobre 5

Verleden, heden en toekomst

MyStories je kunt het verleden, heden en toekomst, vast leggen in een boek en ik zou het iedereen aanraden. Alle speciale momenten die je het meegemaakt als familie, wat is er mooier, een boek vol herinneringen.

14 de enero de 2026
Opinión espontánea
Valorada con 4 estrellas sobre 5

Before Even started

Before Even started, the Company already do a very nice Job. They Show Goodwill in solving Problems and it feels nice to be with for the next year working out together a book :)
Thx, we are really looking forward.
The next experience I like to Share will be for the Book itself.
Thx & Best
Babs

22 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

MyStories is worth every penny!!

My family book turned out fabulous!! I distributed them to family members and authors in Europe and they were very impressed with the quality of the paper and book binding. The continued support from my many questions were always answered promptly and efficiently. I plan on writing more books and will use the mystories platform again!!

1 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

85 year old writes about her family history.

At 85/years old, I like that Į can go back in and make corrections or add to the story. On my iPad, I can take a photo of my photo, tap on the page where I want it to go, tap on photo, which takes me to my library , tap on my photo and pronto, it is on the page. My son taught me how to crop photos so I can get 2 photos on a page, using the corners to decrease a photo. This is not about me but about our family, which will be welcomed by nieces,nephews,kids,grandkids,etc.

3 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic experience and great result

I loved the opportunity to reminisce about my life and the weekly prompts made it easy to focus on specific aspects.
The question gallery is very comprehensive and helpful covering huge variety of topics.
I cannot praise enough the efficiency and the promptness of the technical support throughout the process.
I am delighted with the print quality and the speed of delivery.
In short - it’s a fantastic service!
Maybe only one thing to improve - found the use of images a little restrictive. I would have liked more flexibility with photo collage on the pages.

1 de agosto de 2025
Opinión espontánea
Valorada con 4 estrellas sobre 5

I wish my ancestors could have shared their lives.

The whole concept of writing my "life story" - aided by question prompts - is really great. The scope is also excellent with the option of adding photos and other media. I also appreciate the facility of being able to keep going back and editing. What I have suggested is a means of indicating that a question is completed and doesn't need any further editing or additions, as I find that (mostly) I am only able to work on this project in an irregular manner, and it can be quite time-consuming to have to check if I actually have completed each topic. Overall, I am thrilled to be involved in MyStories, and would highly recommend it to anyone interested in investing in a priceless gift to their offspring and descendants.

19 de julio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Thoughtful gift

At this stage, I am still editing my stories and adding photos, but I am thoroughly enjoying recalling my history. Quite a wonderful experience. I can't wait to see my book. A really good present

23 de junio de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Poor Communcation & Service

The company sent me a receipt and one email, and I never heard frome them again. I was charges full price despite using a 25% off coupon. My mom was never able to access her gift subscription. I reached out for help but never received a reply.

11 de mayo de 2025
Opinión espontánea
Logotipo de MyStories

Respuesta de MyStories

Dear Dee,

Thank you for reaching out.

We understand that you experienced an issue with your discount not being applied and with your mother being unable to access her subscription.

It also seems you did not receive a response after reaching out for assistance, which is not the experience we strive to provide.

We’d like to look into this and ensure we swiftly resolve it for you.

Please contact us at support@mystories.com. Kindly include the email address used for the purchase, details about the coupon, and a link to this review for reference when you send us an email.

Our team is here to assist you.

Thank you in advance.

Sincerely,
Henrik
MyStories Customer Care

Valorada con 4 estrellas sobre 5

I made a typo on my grandmother's…

I made a typo on my grandmother's email. It took them three timesbfor me to message them for a response. They could work on response times. Other than that they responded and fix the issue.

10 de mayo de 2025
Opinión espontánea

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.

Más información sobre otros tipos de reseñas.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más