What is going on with this company??? I have been trying to get in touch with them for the past few months. None of my emails are.being returned! I don't even get the automated message acknowledging I... Ver más
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Consulta las opiniones de los clientes
The Nadine West company has truly helped me refresh my wardrobe. I’ve always had a hard time finding clothes that fit my age range that are stylish yet affordable. Having a personal assistant who offe... Ver más
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NW has an excellent mix of pieces that are always comfortable and stylish without breaking your budget! Some of the other clothing subscription services will take your breath away with their prices an... Ver más
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Loved the last order I received. Of course I am unable to purchase very much but I loved the tops I have purchased. So far I have been pleased with the quality of my clothes and the prices are reason... Ver más
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Información sobre la empresa
Sobre Nadine West
Escrito por la empresa
Nadine West offers a fun and convenient personal styling service that delivers hand-selected pieces directly to your door.
We curate a personalized selection of affordable fashion that fits seamlessly into your wardrobe, allowing you to try on styles in the comfort of your own home without the obligation to buy.
Members pay a $17.99 styling fee, which is credited towards pieces kept. Our signature pink packages and easy return process make fashion stress-free and enjoyable.
We aim to provide an exciting, stylish experience for women of all shapes and sizes, empowering them to feel confident and look great every day.
Discover Your Style with Nadine West
Información de contacto
West Martin Luther King Junior Boulevard 512, 78701, Austin, Estados Unidos
- rs@nadinewest.helpscoutapp.com
- nadinewest.com
3,6
Medio
820 opiniones
No ha contestado las opiniones negativas
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Nadine West isn't for me for sure
Nadine West isn't for me for sure. They charged me even though I sent back the package. There isn't a contact number to speak to a real person, all you can do is send an email an wait. There isn't a way to cancel online (if there is I couldn't find it).
10 de julio de 2024
Opinión espontánea
Respuesta de Nadine West
Hi Markeya,
Thank you for sharing your feedback with us. I apologize for the inconvenience you experienced with our service. Ensuring a seamless and satisfactory experience for our customers is our priority, and I'm sorry we fell short of that for you.
I understand your frustration regarding the charge after returning your package and the difficulty in reaching us directly. Your comments about the online cancellation process are also noted.
I'd love to get on the phone with you to properly address these concerns to your satisfaction. I have left you a voicemail and an SMS. Please let me know the most convenient time to reach you. In the meantime, I'll personally look into your account. Your feedback is invaluable to us and we appreciate the opportunity to make things right. :)
Thank you for bringing this again to our attention. I look forward to assisting you further.
Best regards,
Carol
Nadine West Resolution Specialist
I don't want sny dresses
I don't want sny dresses. Some things are too big others to small. I am a senior lady almost 80 yeats old. It seems many of items are for younger people. I am 5'2" so need petite sizes. I have enjoyed the jewery. Pastels work bedt for me. I hope this helps. Thanks
19 de junio de 2024
Respuesta de Nadine West
Thank you for your feedback, Sherry! I appreciate you taking the time to share your thoughts on our clothing selection.
I sincerely apologize that the dresses you received weren't the perfect fit and understand the frustration of finding clothes that flatter your body type, especially when sizing can vary.
You're absolutely right, our selection may skew towards younger styles at times. We're always working to improve our offerings and your feedback is invaluable in helping us cater to a wider range of members, including styles suitable for your age.
I have left you a voicemail and an SMS. Please let me know the most convenient time to call you back so we can ensure that this concern is addressed promptly and fairly. Your satisfaction is important to us and hope to continue serving you better. ❤
Nadine West is the Best!
The Nadine West company has truly helped me refresh my wardrobe. I’ve always had a hard time finding clothes that fit my age range that are stylish yet affordable. Having a personal assistant who offers one-on-one care makes getting packages exciting because they truly listen and cater to your clothing desires. Customer service is fast, friendly, and offers detailed support. Nadine West is worth the cost and I look forward to continuing my support towards the small business.
7 de julio de 2024
Opinión espontánea
Respuesta de Nadine West
Dear Gabrielle,
Thank you so much for your wonderful review! We are thrilled to hear that Nadine West has helped you refresh your wardrobe and find stylish, affordable clothes that fit your age range.
Our team takes great pride in providing personalized service and ensuring each shipment caters to your unique clothing desires. It's fantastic to know that you find our customer service fast, friendly, and supportive.
We truly appreciate your continued support and look forward to serving you with more exciting packages in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.
Warm regards,
Nadine West Customer Support Team
Five Star Rating for their Exceptional Customer Service…
I would like to say I am very impressed with the Nadine West Company. After many good weeks, I had a sour experience. I immediately received a text and phone call to address my issue. Carol went above and beyond in kindness and solutions. Bottom line, I highly appreciate and recommend the Nadine West company for their dedication to make sure everyone is completely satisfied.
3 de julio de 2024
Opinión espontánea
Respuesta de Nadine West
Hi Evelyn,
I hope this message finds you well.
Thank you for your positive review! We're thrilled to hear that, despite the challenges you faced, our team could resolve your concerns effectively. Your kind words and recommendation mean the world to us.
Thank you for being a valued member of our community. If you have any more feedback or need assistance in the future, please don't hesitate to reach out.
Best regards,
Nadine West Customer Support Team
Loved the last order I received
Loved the last order I received. Of course I am unable to purchase very much but I loved the tops I have purchased. So far I have been pleased with the quality of my clothes and the prices are reasonable. I have critical scoliosis and require specific types of clothing. Nadine West has taken my needs seriously and always sends outfits that are comfortable and so pretty!
1 de julio de 2024
Opinión espontánea
Respuesta de Nadine West
Thank you so much for your wonderful review! We are thrilled to hear that you loved your last order and that our tops have been a great fit for you. Your kind words about our quality and reasonable prices mean a lot to us. We're especially glad to know that we can meet your specific clothing needs. It's our goal to ensure you always feel comfortable and pretty in our outfits. We appreciate your support and look forward to continuing to provide you with clothing that you love!
Highly recommended
Easy to sign up - excellent communication throughout the entire process… Great selection, my first order was filled with really cute items that fit!!! Items that added flare and color to my wardrobe - priced points are reasonable as well.
HIGHLY RECOMMENDED
20 de junio de 2024
Opinión espontánea
Respuesta de Nadine West
We're thrilled to hear about your positive experience with us! Thank you for taking the time to share your thoughts. It's wonderful to know that the sign-up process was smooth, communication was clear
It's also fantastic to know that your first order was filled with items that fit well and added flair and color to your wardrobe.
We appreciate your high recommendation and are delighted that you found our price points reasonable. If you ever have any questions or need further assistance, please don't hesitate to reach out to us at vipsupport@nadinewest.com. We're always here to help!
Best regards,
Nadine West Customer Service Team
Best way to shop!
Easy way to shop. Soft clothing. I love the pair of sunglasses I've received. (a surprise) Occasionally, you get a little appreciation gift like hand cream which is nice.
Only down side is sometimes you get what you marked as not needing. Make sure you send what you don't want back in time!
26 de junio de 2024
Respuesta de Nadine West
Hi Rochelle,
Thank you for your positive review! We're delighted to hear that you’re enjoying your shopping experience and the surprise gifts!
We appreciate your feedback about receiving items you marked as not needing and we apologize for the mishap. We strive to improve with each shipment, and your comments help us do just that. Please expect an email from rs@nadinewest.helpscoutapp.com so we can discuss this further.
Thank you for being a valued customer and for taking the time to share your experience with us!
Best regards,
Nadine West Customer Support Team
Helpful and worth it
All my interactions with them have been pleasant, and the clothes are mostly affordable even with me being on a tight budget. I'm not in love with every item I get, but the process is easy to send them back what I don't like. They have also helped me with pausing my membership while I moved and started sending me nice clothes with a cheaper price tag when I told them about my financial situation. Over all, they're a great business.
2 de julio de 2024
Opinión espontánea
Respuesta de Nadine West
Thank you so much for your kind words and for taking the time to share your positive experience with us! We're delighted to hear that your interactions with our team have been pleasant and that you've found our clothes to be affordable even on a tight budget. It's wonderful to know that our return process and membership pause options have been convenient for you, and that we've been able to meet your needs with affordable, stylish clothing.
We appreciate your feedback and are thrilled to have you as part of our community. If there's anything else we can do to make your experience even better, please don't hesitate to reach out.
Best regards,
Nadine West
Customer Service Team
The company is very easy to work with
The company is very easy to work with! I have been a customer for quite some time now & always receive compliments on the outfits that I keep.
24 de junio de 2024
Opinión espontánea
Respuesta de Nadine West
Hi Lisa,
Thank you for sharing your positive experience with us! We're thrilled to hear that you find our service easy to work with and that you receive compliments on the outfits you keep. Your kind words mean a lot to us and motivate us to continue providing great experience to our members.
If you ever have any questions or need assistance, please don't hesitate to reach out. We're here to help!
Best regards,
Nadine West Customer Support Team
Some of the best customer service I’ve ever had…
I’ve been a customer for several Years and after my husband died suddenly a couple years ago, I had a few times I forgot to send my returns in by the required date and I sent a short email and was granted an extension. I have had to contact customer service on various occasions and have always gotten prompt, courteous help with whatever issue I encountered. I feel like my purchases are appreciated by the customer service I receive. They have always made sure I was pleased with their suggested solution to my problem b b
2 de julio de 2024
Opinión espontánea
Respuesta de Nadine West
Hi Shannon,
Thank you so much for your heartfelt review and for being a loyal Nadine West customer over the years. We are deeply sorry for your loss and appreciate your kind words about our customer support team. We're glad to hear that we've been able to provide prompt and courteous assistance when needed, and that you feel valued and appreciated.
Your feedback means a lot to us, and we're committed to ensuring your satisfaction with our service and products. If there's anything else we can do for you, please don't hesitate to reach out.
Best regards,
Nadine West Customer Support Team
Everything is wonderful!!
Everything was great. Got confused on my home versus work address,, but only with the support teams help, i got through it. All of the staff has been so understanding and good to me. You guys are great!!
1 de junio de 2024
Opinión espontánea
Respuesta de Nadine West
Hi Barbara,
Thank you so much for your kind words and for taking the time to share your experience with us. We're thrilled to hear that everything was great and that our support team could assist you with your address confusion.
Our team strives to provide the best possible experience, and we're glad to know that our efforts have made a positive impact. Your feedback motivates us to keep improving and offering the best experience to our members.
Thanks again for your wonderful review. If you ever need further assistance or have any questions, please don't hesitate to reach out.
Best regards,
Nadine West Customer Support Team
Awesome customer service
They always provide decent picks and I love the customers service.
1 de julio de 2024
Opinión espontánea
Respuesta de Nadine West
Hi Sara,
Thank you for taking the time to leave such a positive review about your experience with Nadine West. We are delighted to hear that you enjoy the selections we provide and that our customer service has met your expectations.
Your satisfaction is our top priority, and your feedback encourages us to keep delivering the best possible experience.
Thank you once again for being a valued member of the Nadine West family!
Best regards,
Nadine West Customer Support Team
I always enjoy getting my pink bag
I always enjoy getting my pink bag and dinging what works for me. It seems like the selections.have been improving lately
22 de junio de 2024
Opinión espontánea
Respuesta de Nadine West
Hi Sara,
Thank you so much for taking the time to share your positive review. We're thrilled to hear that you always enjoy receiving your pink bag and finding items that work for you.
It's wonderful to know that you've noticed an improvement in our selections lately. We strive to provide the best possible experience for our members, and your feedback truly means a lot to us.
If you ever have any suggestions or specific preferences, please don't hesitate to let us know. We're here to ensure you continue to enjoy your styling experience with us.
Thank you once again for your kind words and continued support!
Best regards,
Nadine West Customer Support Team
Love the fabric I got this time
Love the fabric I got this time. Pants and shirts are great! I like the jewelry too!
19 de junio de 2024
Opinión espontánea
Respuesta de Nadine West
Hi there,
Thank you so much for your kind review! We're thrilled to hear that you loved the fabric of the pants and shirts in your recent shipment. It's also great to know that you enjoyed the jewelry!
We strive to provide high-quality items that our customers will love, and your positive feedback means a lot to us. If you have any more comments or suggestions, we're always here to listen.
Thank you for being a valued member of the Nadine West family!
Best regards,
Nadine West Customer Support Team
I have been very happy with the product…
I have been very happy with the product as well. Is extremely happy with customer service. They have worked with me in every way possible. It's been a very pleasurable experience.
1 de julio de 2024
Opinión espontánea
Respuesta de Nadine West
Hi Dani,
Thank you so much for your kind words and positive feedback! We’re thrilled to hear that you’ve been very happy with both our products and customer service. It's our goal to provide a pleasurable experience, and it’s great to know that we’ve met your expectations.
If you ever need any assistance or have further suggestions, please don't hesitate to reach out. We look forward to continuing to serve you!
Best regards,
Nadine West Customer Support Team
Loved loved loved
I loved my selection of items. Spot on with the sizes. The return of items I didn’t keep was so simple and easy. Can’t wait for my next shipment.
1 de julio de 2024
Opinión espontánea
Respuesta de Nadine West
Hi Kelsey,
Thank you so much for your kind words and positive review! We’re thrilled to hear that you loved your selection of items and found the return process easy and straightforward. It’s fantastic to know that the sizes were spot on and that you’re excited for your next shipment.
We look forward to curating more great pieces for you in the future!
Best regards,
Nadine West Customer Support Team
Cute clothes, amazing customer service
I have been getting Nadine West since 2020 I took about a year off but I missed it so I resigned. I have gotten so many cute clothes that are different from what I typically see in stores. I have had a few times that I've had to contact customer service with either a question or to let them know of a missing/different item, and every single time they have been super fast, friendly and helpful. I have noticed the last 6 months or so the quality and variety has gotten better too. The are definitely listening when I provide feedback on my shipments which I really appreciate.
14 de junio de 2024
Opinión espontánea
Respuesta de Nadine West
Hi Lori,
Thank you so much for your wonderful review! We're thrilled to hear that you've been enjoying your Nadine West experience since 2020, and we sincerely appreciate your continued support.
It's fantastic to know that you've been pleased with the cute and unique clothes we offer. We strive to bring our customers styles that stand out and provide a refreshing change from typical store selections.
Moreover, your kind words about our customer service team mean a lot to us. We always aim to provide quick, friendly, and helpful assistance, whether it's addressing questions or resolving any concerns with your shipments.
We're also delighted that you've noticed improvements in the quality and variety of our offerings. Your feedback is invaluable to us, and we're committed to listening and adapting to ensure we meet your expectations.
Once again, thank you for being a valued member of the Nadine West community. We look forward to continuing to delight you with our stylish collections!
Warm regards,
Nadine West Customer Service
Styles with ease
I received my first selections and the items were very stylish and great quality. I was pleased with the brands of my selections and the ease of having a few days to assess the fit and choices to keep to enhance my existing wardrobe. The return process is simple and billing for pieces kept very smooth.
24 de junio de 2024
Opinión espontánea
Respuesta de Nadine West
Hi Jessie,
Thank you so much for your kind words and positive review! We’re thrilled to hear that you enjoyed your first selections and found the items stylish and of great quality.
We’re glad that the billing process was smooth and that you found our selections to complement your wardrobe. Your feedback is invaluable and helps us continue to provide the best service possible.
Thank you for being a part of Nadine West. If you have any more feedback or need assistance, please don’t hesitate to reach out!
Best regards,
Nadine West Customer Support Team
Items to young looking
Well this time I finally git a few items I liked but I still think not enough in shorts and tops. Casual. I still think more of the items are geared toward juniors and young people. Sizes don’t always fit even though they are larges.
21 de junio de 2024
Respuesta de Nadine West
Thank you for taking the time to leave us a review. We appreciate your feedback and are glad to hear that you found a few items you liked in your latest shipment.
Your comments are very important to us, and we'll use them to improve our selections to better match your preferences. Please expect an email from rs@nadinewest.helpscoutapp.com shortly so we can discuss this further.
Your satisfaction is our top priority, and your feedback helps us improve. We’re committed to making sure every package brings you joy and excitement.
Best regards,
Nadine West Customer Support Team
Starting to enjoy
I have been disappointed in most of my shipments except the most recent one that I actually kept pieces from.
28 de junio de 2024
Opinión espontánea
Respuesta de Nadine West
Hi Melanie,
Thank you for sharing your feedback with us!
We're thrilled to hear that you're starting to enjoy your Nadine West experience, especially with your most recent shipment where you found pieces to keep. Your satisfaction means a lot to us, and we're committed to continuing to improve and provide you with styles you love.
If there's anything specific you'd like to see more of in your future shipments or if you have any other feedback to share, please feel free to let us know. We're here to make sure you have a great experience with us.
Thanks again for being part of the Nadine West family!
Warm regards,
Customer Service Team
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