I missed a monthly payment, due to my cat being sick and the vet fees were horrendous. After cancelling the Direct Debit, I had a call from National Friendly, who were absolutely marvelous. They ga... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
I had been looking for a funeral plan for a while but thought the prices being asked were extortionate and So when I was called about the National Friendly policies I was pleasently surprised. I opted... Ver más
La empresa ha respondido
I recently had to make a claim due to an injury and national friendly couldn't have been more helpful. My claim has been handled by Lisa, she was fantastic! really quick to action my claim and kept th... Ver más
La empresa ha respondido
Even though they said they was upgrading my British Seniors life cover they were a different name and told me to stop my British Seniors direct debit which normally would be them sorting everything.... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
National Friendly is the trading name of National Deposit Friendly Society, a British friendly society providing financial products and services.
Información de contacto
Queen Square 11-12, BS1 4NT, Bristol, Reino Unido
- nationalfriendly.co.uk
4,2
Muy bueno
389 opiniones
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name change issue done very smoothly
name change issue done very smoothly
21 de abril de 2026
Opinión espontánea
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Wonderful Company and great support and…
Wonderful Company and great support and guidance to improving my financial arrangements. staff are very
helpful and explain everything in clear and simple terms.
20 de abril de 2026
Opinión espontánea
Respuesta de National Friendly
Hi Bill,
We’re really pleased to hear our team made things easy for you.
Providing clear and helpful support is what we aim for.
Best wishes,
National Friendly
Very helpful and understanding during…
Very helpful and understanding during my time on the phone very professional
15 de abril de 2026
Opinión espontánea
Respuesta de National Friendly
Hi Damien,
Thank you for sharing your positive experience with us. We really appreciate it.
Best wishes,
National Friendly
Respuesta de National Friendly
Hi Paul,
Thanks for leaving your positive review.
Best wishes,
National Friendly
Excellent service, reliable and straight forward.
I recently had to make a claim due to an injury and national friendly couldn't have been more helpful. My claim has been handled by Lisa, she was fantastic! really quick to action my claim and kept the whole process crystal clear with regular communication. I would very confidently recommend national friendly to anyone seeking income insurance.
20 de abril de 2026
Opinión espontánea
Respuesta de National Friendly
Dear Aaron,
Thank you for sharing your positive experience with us.
We're really pleased to hear about how great Lisa was in supporting you with your claim. We'll make sure your comments are shared.
Best wishes,
National Friendly
They take your money but when it comes…
They take your money but when it comes to pay out they decline.
10 de abril de 2026
Opinión espontánea
Respuesta de National Friendly
Dear Mohammed,
Thank you for sharing your feedback. We’re really sorry for the frustration this has caused and understand how disappointing it is when a claim cannot be paid.
Your claim was reviewed carefully, including by our Underwriting team, using the medical evidence provided. Unfortunately, this showed the condition was linked to an ongoing pre‑existing heart condition that existed before your policy started, meaning it wasn’t covered under the policy terms.
We appreciate this wasn’t the outcome you hoped for and understand your concerns.
If you’d like to discuss the decision further, our team would be happy to speak with you directly.
Best wishes,
National Friendly
Lady very helpful explanation very good
Lady very helpful explanation very good
10 de abril de 2026
Opinión espontánea
Respuesta de National Friendly
Dear Mary,
Thank you for your kind words! We’re really pleased to hear you had a positive experience with us.
Best wishes,
National Friendly
Friendly on the telephone and even more…
Friendly on the telephone and even more important, uncomplicated! Keep up the good work
18 de abril de 2026
Opinión espontánea
Respuesta de National Friendly
Hi Rob,
We appreciate you sharing your experience with us, and we are glad that it was a positive one.
Best wishes,
National Friendly
Polite and helpful staff.
16 de abril de 2026
Opinión espontánea
Respuesta de National Friendly
Hi Michelle,
Thank you for your feedback. We're pleased that our staff provided a great service.
Best wishes,
National Friendly
Great experience
Great experience. Claims are paid on time and without excessive paperwork. This is exactly how an insurance company should operate!
15 de abril de 2026
Opinión espontánea
Respuesta de National Friendly
Dear Timothe,
We’re really pleased to hear your claim was handled smoothly. Supporting our members when it matters most is our priority.
Best wishes,
National Friendly
Missed payment
I missed a monthly payment, due to my cat being sick and the vet fees were horrendous. After cancelling the Direct Debit, I had a call from National Friendly, who were absolutely marvelous. They gave me three options to repay the monthly figure and, as I was upset about my sick cat, they were so understanding and phoned me back a second time to take the payment. I couldn't have received better treatment, they are great!
15 de abril de 2026
Opinión espontánea
Respuesta de National Friendly
Dear Magz,
Thank you for your great feedback.
We’re glad our team could provide the support and service you needed during your experience.
Best wishes,
National Friendly
I had been looking for a funeral plan…
I had been looking for a funeral plan for a while but thought the prices being asked were extortionate and So when I was called about the National Friendly policies I was pleasently surprised. I opted for the Over 50s Life Cover which fits the bill perfectly, it does what I want with relatively small monthly payments. The Lady who called me, Kate, I think, was, while very persuasive was also very professional and friendly, explaining the plan very well.
6 de abril de 2026
Opinión espontánea
Respuesta de National Friendly
Hi Jon,
Thanks for sharing your positive review. We really appreciate it.
Best wishes,
National Friendly
Friendly and professional.
Friendly indeed. Simon is professional and knowledgeable. Thank you.
15 de abril de 2026
Opinión espontánea
Respuesta de National Friendly
Hi John,
Thank you for taking the time to leave a kind review.
Best wishes,
National Friendly
I had a really positive experience with…
I had a really positive experience with National Friendly during what was a very stressful time for me. I had to make a claim due to a shoulder condition that meant I was unable to work, and the support I received throughout the process was genuinely reassuring.
The claims process was straightforward, and the team were clear about what they needed from me at each stage. Payments were made as explained, and I always felt kept in the loop. I also appreciated how understanding and respectful they were when my situation changed and I needed to provide further medical evidence.
A special thank you to Rachael in the claims team, who was helpful and professional throughout.
Overall, I felt supported at a time when I really needed it, and I’m grateful to have had this policy in place.
14 de abril de 2026
Opinión espontánea
Respuesta de National Friendly
Dear Gemma,
Thank you so much for taking the time to share such a great review.
We’re really pleased to hear that we were able to support you during what sounds like a very challenging time. It’s great to know the claims process felt clear and straightforward, and that you felt informed throughout.
We appreciate your kind words about Rachael - she’ll be delighted to hear your feedback, and we’ll be sure to pass it on to her.
Thank you again for your trust in us, and we’re glad your policy was able to provide support when you needed it most.
Best wishes,
National Friendly
As usual service was speedy, efficient and entirely satisfactory
As always my claim was handled speedily, efficiently and entirely to my satisfaction.
9 de abril de 2026
Opinión espontánea
Respuesta de National Friendly
Hi David,
Thank you for sharing your experience. We're really pleased to hear your claim was handled smoothly. Supporting our members when it matters most is our priority.
Best wishes,
National Friendly
Everything is ok
Everything is ok, sadly I can't say the same about royal mail...
14 de abril de 2026
Opinión espontánea
Respuesta de National Friendly
Hi Benjamin,
Thank you for sharing your positive feedback.
Best wishes,
National Friendly
This Company helped me to get a better…
This Company helped me to get a better price for my life insurance. They were very patient with me as usual there was a lot of information to take in . I am happy with the outcome . Well done to the company
9 de abril de 2026
Opinión espontánea
Respuesta de National Friendly
Dear Glynis,
Thank you for leaving a kind review. We really appreciate it and we are glad that you are happy with the outcome.
Best wishes,
National Friendly
Respuesta de National Friendly
Hi Caroline,
Thank you for sharing a positive review.
Best wishes,
National Friendly
Straightforward and easy process
It was easy and the process was efficient and was exceptionally easy to complete,straightforward.
11 de abril de 2026
Opinión espontánea
Respuesta de National Friendly
Dear Hilda,
We're really pleased that you found the process efficient and straightforward. Thank you for sharing your positive experience.
Best wishes,
National Friendly
The staff was very polite and understanding
My phone call with National Friendly about changing my address was so easy to do and so quick
11 de abril de 2026
Opinión espontánea
Respuesta de National Friendly
Hi,
We’re really happy to hear our team made things easy for you. Providing clear and efficient support is what we aim for.
Best wishes,
National Friendly
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