Nationaltoolhire 

We placed an enquiry online for a piece of hire equipment to be delivered. They requested additional ID which meant that it would have been too late for delivery on the day it was required so we decided not to proceed and cancelled the pending order.

We were told that we would only receive our deposit back as their terms and conditions stated that once we had placed an order, we had to pay, despite not receiving the service we paid for.

We had not completed the order as we were informed (by them) the order was not complete until we had verified our ID (which we hadn't) and therefore we should be entitled to a refund as we had received nothing from them.

Despite several emails backwards and forwards they refused to return our money. We contacted paypal and opened a case - at which point a full refund was received within 48 hours.

I would not trust a company that argues to keep customers money without offering a service and I would seriously consider using an alternative company that cared about its customers and the services it offered rather than trying to keep funds for services NOT provided due to small print in their spurious T&Cs

I paid £12.00 for same day delivery but it turned out they could not do same day. Rather than refund me immediately they come up with endless reasons to hold onto the money ‘check there are no outstanding charges’ ‘need to pass to accounts’. I’ve had to chase & chase and 2 weeks after paying I’m still waiting for a refund. The actual equipment was from HSS who were brilliant. These guys are cowboys.

Absolute conman for a company. Don't hold any plant say they have everything but after you pay and complain they are a third party. Ordered a bit of plant went to pick up and only this I could get was third of power I needed. Couldn't agree with hire company as didn't order through them.
Currently claiming money back as not as advertised

Absolute disgrace of a company. Didn’t collect the equipment for 5 days after the hire ended, they are trying to charge me an extra £500+ for they said I wasn’t home for them to collect it. I had asked them (via 12 emails) to let me know what day and time (AM or PM) they were planning to come as I can’t stay in 24/7 for a week, and they are now threatening me with court unless I pay this ridiculous extra charge. I called them also to say the equipment was ready for collection but they didn’t come till the week after. Don’t use them, there are many better companies out there. They are very aggressive in their approach too and it is causing me distress.

Hired a digger from these cowboys, paid £500 deposit and still waiting for it to be returned 12 days later. Been told on 3 separate occasions that it has been processed when it clearly hasn’t

These guys don’t appear to have there own shops but use third party hire shops as there physical outlets. I hired a tile cutter and was assured it was suitable for my size tiles. It wasn’t, I returned the item the next working day - I was refused a refund.
Suggest these guys are avoided, deal direct with genuine hire outlets.