Customer service is not there at all! I have ordered over 500 euro of products and have received about 400 euro of the products and the rest got damaged during transit and the delivery company didn... Ver más
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Consulta las opiniones de los clientes
I had few issues before as my purchases arrived damaged. I sent pictures and got partial refund. But now they gave me tracking that doesn't work and I am contacting by email and Paula don't refund. I... Ver más
I received my order today from Naturitas, and everything arrived in perfect condition. The Lion’s Mane and Omega-3 came in lightweight plastic bottles, which were practical and well-packed. What rea... Ver más
First time ordering, 13 items total, never again. Half of the items are dented and damaged, one completely broken, glass everywhere, mould inside so it was packed up already damaged. Outer box is perf... Ver más
Información sobre la empresa
Escrito por la empresa
Naturitas is your online store for natural health. We were founded in 2015 with a clear mission: to make natural wellbeing accessible to everyone, through the widest range of food supplements, natural cosmetics, dietetics and organic food at the best prices. Today we serve millions of customers around the world, with a catalogue of over 45,000 products from the leading brands in the sector, as well as our own product lines, developed together with experts. Behind every product lies a rigorous selection process: we only work with brands and suppliers that meet our quality standards, so you can shop with complete confidence. We care about your wellbeing and the wellbeing of the planet, from the origin of our products to more sustainable packaging. We believe that taking care of yourself and taking care of the environment go hand in hand, and this conviction guides every decision we make. And above all, your experience matters to us. We want shopping at Naturitas to be easy, fast and secure: swift deliveries, multiple payment options and a real, approachable customer service team, available by phone, chat and WhatsApp to help you before, during and after your order. If something doesn't go as expected, we want to know about it and put it right. Thank you for being part of our #naturlovers community. Your feedback helps us improve every day.
Información de contacto
España
- naturitas.ie
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Great Experience!
I live in Ireland so my experience might be different from others (who may be ordering from abroad), but I had a great experience with the company. My products arrived mostly intact, but one bag of flour was torn, so I reached out to the company and the item was refunded in 3 days. Too bad about the item itself of course, but I really could not fault the company otherwise! I would recommend this, especially to anyone who is reading other reviews and feels skeptical! Only giving 4 stars because it would have been better to have all products arrive intact.
Long Processing Time and No Tracking
Took several days to get my order ready. I received a message saying my order was ready to go out two days ago and I still don't have tracking for an overnight shipment.
First time ordering
First time ordering, 13 items total, never again. Half of the items are dented and damaged, one completely broken, glass everywhere, mould inside so it was packed up already damaged. Outer box is perfect so items were not damaged in transit/ by courier. Several items are dusty, old stock.
If you want something, buy it elsewhere
Be wary of this company
My order did not arrive on time. The tracking link provided with the mail has had no update for a week. The courier has no record of the tracking number. There is no phone number to contact them, although if you search the web, you might find a Spanish number. When I emailed for an update the response was slow and simply told me what I already knew, that the order was delayed. Basically, the rest of the mail told me to shut up and wait another two weeks.
Another great service from naturitas.ie…
Another great service from naturitas.ie
ordered more of my favourite Instant Barley Drink Orzobon.
A kind of scammers!!!
Tried to buy something from their website and is awful: Pay 9€ for delivery for something which is under 0.5 kg and supposed to be delivered in 9 or 10 days? 9, 10 days to be shipped from Ireland (its a .ie website, right) and arrive in same country?????
From my previous experience, arrived in 2 weeks
Are they shipping stuff from Japan?
I got cheaper and faster shipments from UK which is not in the EU anymore.
Why do you mock people that you are an Ireland based depo?
I have just received my order
I have just received my order. It arrived few days earlier than estimated date even though it's Christmas holidays now, so I am happy anough with the delivery. All the products looks nice, clean, well packeged, exactly like they were described on the website. They have good range of healthy ecological products that I wasn't able to find at my local Holland and Barrett shop. I am absolutely happy with my experience with Naturitas.
Parcel didn't arrive …
Still hoping that I will receive my parcel. Now is 4th of December and they said it was delivered in 28th of November.
I don't know what to do, order again these products from them, wait until I get a refund or look for them in some other shop?
Excellent!
Excellent!
I love Naturitas so much! I make monthly orders for products that I don't find here in Ireland.
Variety, quality, and price it's what has me hooked!
Also their shipping prices are super reasonable.
If I could I'd buy everything on their site lol
Thank you Naturitas!!
looks like a scam to steal money
I ordered some products from this shop which have never been even sent to me! Their tracker showed the products didn't leave the country of their origin. I wrote to the support and informed them about the problem. Since then, they started ignoring me. When I finally managed to reach them, I was asked to print out a special form, sign it IN A SPETIAL WAY in ink (!) and send it back to them. When I did that and asked for a refund, they seemed to have blocked me and stopped answering my letters. I managed to get my money back only with the help of my bank. I think the shop is not a real shop it looks like a scam to steal money. Please, read comments on them on the Internet before buying anything from them. If you are in Spain, where I believe their headquarters, a report to the police would be the best decision.
website is very buggy
website is very buggy, couldnt order it at all from mozilla, chrome, edge or brave, I had to launch it from internet explorer for it to work, and it seems it the package was sent from Spain, however otherwise service was fine, good packaging and i received what i ordered within a week.
Happy with products and delivery
First time ordering from them and I'm happy with products and delivery. Will order again . Thanks
Quality health products and fast delivery
I have been ordering from Naturitas.ie since just after the pandemic started and have had a very positive experience with this website and the products.
I have ordered everything from supplement tablets, to food items. Some of the tablets include iron, seaweed, and magnesium. Everything I have ordered has been quality and at reasonable prices.
I initially started ordering here because I was looking for a thin pasta, vermicelli, that I was having difficulties finding for a meal I make called fideo. No joke, this pasta, made in France, produced the best fideo I have ever made. So I keep buying products here. And the shipping is pretty quick. I got my last order in less than a week.
The only reason I do not give it the full five stars is that the packaging is a bit much. Sometimes they overstuff the boxes for smaller items.
But I am happy with this website and their products. More people should support these independent companies over the big product websites.
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