Naylors - Rochdale Opiniones 

402
•
TrustScore: 4.5 sobre 5

4,7

Bridge Point, 100 Mellor Street, OL11 5AT Rochdale, GB

•

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

My partner and I went to get a new helmet and was served by Tash. Tash was extremely knowledgeable about the specs of each product and was friendly and helpful, and happy to answer any question. Amazi... Ver más

Valorada con 5 estrellas sobre 5

We received service above and beyond at the Rochdale Store today from Nic, she was helping us to consider different sizes and widths of boot until we got the exact right "fit". She advised on the rig... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Lousy weather where retail therapy was called for. Went looking for gilet and fly mask and as afterthought asked about riding hats as previously been unable to find something that fitted. Nic was gr... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Visited the store twice, 1st time Sian was really helpful. Fitting helmets on my daughter, trying different sizes and brands. On the second visit we brought back a helmet we bought online Sian refunde... Ver más


Información sobre la empresa

  1. Tienda ecuestre
  2. también en la categoría
  3. Servicio de montar a caballo
  4. Tienda de animales
  5. Tienda de ropa
  6. Tienda de ropa y equipos para actividades al aire libre

Sobre Naylors - Rochdale

Escrito por la empresa

Naylors is the largest UK based Equestrian, Country and Pet retailer with stores across the UK including concessions in GO Outdoors and an online store at naylors.com. We pride ourselves on our excellent customer service and can offer you in-depth product knowledge and advice.

Contact us via Customer Care

Información de contacto

  • Bridge Point, 100 Mellor Street, OL11 5AT, Rochdale, Reino Unido

  • 01706 631909

4,7

Excelente

TrustScore: 4.5 sobre 5

402 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(402)

995 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Mechanical horse session

We booked on the mechanical horse for two girls who love riding and this really helped them. Tash was great, she helped set the girls off and helped the little one whose legs weren't long enough for the sensors. She gave great advice about how to correct the seating position and figured out the reason it was slightly off. The girls loved her her and she was so knowledgeable. I have no doubt that we will return. Keep up the great work, Tash!

10 de abril de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Outstanding customer service

Went in near to end of day trading to look for body protector, Sophie S served me and her attention to detail was excellent. Sophie called another colleague to check on the fit, their manner and service was truly outstanding!

8 de abril de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Everyone was so friendly upon our…

Everyone was so friendly upon our arrival to Naylors in Rochdale, I had booked my daughter in on the simulator to gain confidence and try cantering, Hannah was great and had Lily doing canter comfortably and with no stirrups also, super experience for my little one, she enjoyed it that much she wanted to book again!!
Everything in the store was easy to see and set out great!

4 de abril de 2023
Opinión espontánea
Valorada con 4 estrellas sobre 5

I have been a regular customer to…

I have been a regular customer to naylors for many years even when it was a little shop.
The staff have always been knowledgable, friendly and always happy to help in anyway, they are an amazing team!
Unfortunately in recent months it has had massive stock issues, I’ve now had to be unloyal and shop elsewhere as they have stock issues. I can’t buy things that I need to provide for my horse on the daily and clothing range doesn’t seem any different than 3 years ago (which I’ve already had). Seems to be slipping slowly what used to be my number one go to.

7 de abril de 2023
Opinión espontánea
Logotipo de Naylors - Rochdale

Respuesta de Naylors - Rochdale

We are happy to hear of the great experiences and service provided by the team you have received during your visits to our Rochdale store. We hope to continue to provide this upon your future visits.

The feedback regarding the stock held at the store will certainly be reviewed and improved upon. Here at Naylors we strive to provide our customers with a varied range of products covering their needs as much as possible.

Valorada con 5 estrellas sobre 5

Amazing staff

Wow what a great customer service experience we had today getting my daughters body protector.
We were served by Sophie S and she was so helpful and patient, my mum said what a nice girl she is and how she was going to ring up and let them know how good she was.
We will definitely be revisiting

2 de abril de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Sophie really took her time to make…

Sophie really took her time to make sure that the fitting of both the riding helmet and the body protector was absolutely spot on. I could tell that she was looking out for the best interest of my daughter and I totally trusted her.

2 de abril de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

I was assisted today by Anne

I was assisted today by Anne, she spotted me like a lost puppy, as I was shopping for a gift for my girlfriend she saved me so much time and gave me a variety of all the options, I’d run out of nice things to say about Anne if I started a list she made me feel very at ease from how I felt when I walked in (lost and overwhelmed) Anne is a pleasure to the store in my opinion thanks Anne! George

2 de abril de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Unused simulator with staff standing…

Unused simulator with staff standing around with clearly nothing to do not willing to allow ride on simulator because it had not been booked online.

25 de marzo de 2023
Opinión espontánea
Logotipo de Naylors - Rochdale

Respuesta de Naylors - Rochdale

We are sorry to hear that you have been left feeling unhappy following your recent visit to our Rochdale store.

We do ask that the simulator is booked via the online form, with our customer services team or directly through the store to avoid any disappointment. Walk in customers are welcome to use the simulator providing it is not booked as sessions do take 30 minutes.

We have raised your feedback within the business to improve upon on in the future.

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