We received service above and beyond at the Rochdale Store today from Nic, she was helping us to consider different sizes and widths of boot until we got the exact right "fit". She advised on the rig... Ver más
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We received service above and beyond at the Rochdale Store today from Nic, she was helping us to consider different sizes and widths of boot until we got the exact right "fit". She advised on the rig... Ver más
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We visited today after booking to use the horse simulator. We have never been before and were really impressed. The store is clean and very well laid out AND has public toilets. Tash was such a lov... Ver más
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Lousy weather where retail therapy was called for. Went looking for gilet and fly mask and as afterthought asked about riding hats as previously been unable to find something that fitted. Nic was gr... Ver más
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Another great experience at Naylors Rochdale today. Tidy and well presented store. The highlight of the visit is always the friendly knowledgeable staff, in particular Nicola. Nicola helped me today... Ver más
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Escrito por la empresa
Naylors is the largest UK based Equestrian, Country and Pet retailer with stores across the UK including concessions in GO Outdoors and an online store at naylors.com. We pride ourselves on our excellent customer service and can offer you in-depth product knowledge and advice.
Contact us via Customer CareBridge Point, 100 Mellor Street, OL11 5AT, Rochdale, Reino Unido
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Massive thank you to Hannah and Sian. Super helpful staff. Great fitting service. Came away very happy. Well done Naylors Rochdale team great service as always
Anne was extremely helpful fitting boots and two riding hats. Super service and lovely store.
Amazing customer service. Anne was extremely friendly and always happy to help
I’ve just been in and used the mechanical horse Ann was great thank you
Wow what a great customer service experience we had today getting my daughters body protector.
We were served by Sophie S and she was so helpful and patient, my mum said what a nice girl she is and how she was going to ring up and let them know how good she was.
We will definitely be revisiting
Sophie really took her time to make sure that the fitting of both the riding helmet and the body protector was absolutely spot on. I could tell that she was looking out for the best interest of my daughter and I totally trusted her.
I was assisted today by Anne, she spotted me like a lost puppy, as I was shopping for a gift for my girlfriend she saved me so much time and gave me a variety of all the options, I’d run out of nice things to say about Anne if I started a list she made me feel very at ease from how I felt when I walked in (lost and overwhelmed) Anne is a pleasure to the store in my opinion thanks Anne! George
We were served by Danielle M who was extremely helpful and patient with us whilst trying to fit hats & body protectors today!
Sophie S fitted my 12yo with a body protector, she was super helpful and very knowledgeable about the product.
Another successful visit. Staff always so friendly, knowledgeable and helpful and always happy to help me find what I need.
Unused simulator with staff standing around with clearly nothing to do not willing to allow ride on simulator because it had not been booked online.

Respuesta de Naylors - Rochdale
Anne was lovely and helped me find a new pair of riding boots 😊
Really helpful staff, but they are becoming restricted by the availability of stock. Never used to be a problem!

Respuesta de Naylors - Rochdale
Have loved this store for a long time, but recently disappointed with the limited choice of stock on offer. The staff are brilliant, knowledgeable, really helpful. Shame they are being let down on product availability. My friend recently visited, got the advice, but had to buy elsewhere, she also has a gift voucher, but didn't find anything she wanted to spend it on. Missed opportunity! Come on Naylors, your staff are proud to represent you, they deserve better

Respuesta de Naylors - Rochdale
Everyone was very nice and helpful would recommend, big thank you to Sam and Abi
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