Naylors - Rochdale Opiniones 

395
TrustScore: 4.5 sobre 5

4,6

Bridge Point, 100 Mellor Street, OL11 5AT Rochdale, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We received service above and beyond at the Rochdale Store today from Nic, she was helping us to consider different sizes and widths of boot until we got the exact right "fit". She advised on the rig... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We visited today after booking to use the horse simulator. We have never been before and were really impressed. The store is clean and very well laid out AND has public toilets. Tash was such a lov... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Lousy weather where retail therapy was called for. Went looking for gilet and fly mask and as afterthought asked about riding hats as previously been unable to find something that fitted. Nic was gr... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Another great experience at Naylors Rochdale today. Tidy and well presented store. The highlight of the visit is always the friendly knowledgeable staff, in particular Nicola. Nicola helped me today... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda ecuestre
  2. Tienda de ropa
  3. Servicio de montar a caballo
  4. Tienda de ropa y equipos para actividades al aire libre
  5. Tienda de animales

Sobre Naylors - Rochdale

Escrito por la empresa

Naylors is the largest UK based Equestrian, Country and Pet retailer with stores across the UK including concessions in GO Outdoors and an online store at naylors.com. We pride ourselves on our excellent customer service and can offer you in-depth product knowledge and advice.

Contact us via Customer Care

Información de contacto

  • Bridge Point, 100 Mellor Street, OL11 5AT, Rochdale, Reino Unido

  • 01706 631909

4,6

Excelente

TrustScore: 4.5 sobre 5

395 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(395)

876 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Amazing staff

Wow what a great customer service experience we had today getting my daughters body protector.
We were served by Sophie S and she was so helpful and patient, my mum said what a nice girl she is and how she was going to ring up and let them know how good she was.
We will definitely be revisiting

2 de abril de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Sophie really took her time to make…

Sophie really took her time to make sure that the fitting of both the riding helmet and the body protector was absolutely spot on. I could tell that she was looking out for the best interest of my daughter and I totally trusted her.

2 de abril de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

I was assisted today by Anne

I was assisted today by Anne, she spotted me like a lost puppy, as I was shopping for a gift for my girlfriend she saved me so much time and gave me a variety of all the options, I’d run out of nice things to say about Anne if I started a list she made me feel very at ease from how I felt when I walked in (lost and overwhelmed) Anne is a pleasure to the store in my opinion thanks Anne! George

2 de abril de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Unused simulator with staff standing…

Unused simulator with staff standing around with clearly nothing to do not willing to allow ride on simulator because it had not been booked online.

25 de marzo de 2023
Opinión espontánea
Logotipo de Naylors - Rochdale

Respuesta de Naylors - Rochdale

We are sorry to hear that you have been left feeling unhappy following your recent visit to our Rochdale store.

We do ask that the simulator is booked via the online form, with our customer services team or directly through the store to avoid any disappointment. Walk in customers are welcome to use the simulator providing it is not booked as sessions do take 30 minutes.

We have raised your feedback within the business to improve upon on in the future.

Valorada con 4 estrellas sobre 5

Really helpful staff

Really helpful staff, but they are becoming restricted by the availability of stock. Never used to be a problem!

18 de marzo de 2023
Opinión espontánea
Logotipo de Naylors - Rochdale

Respuesta de Naylors - Rochdale

Thank you for taking time to leave us a review, we are glad to hear that you have received a great instore experience with our staff. The feedback regarding stock availability has been raised within the business and we hope that we can be of assistance in the future

Valorada con 4 estrellas sobre 5

Great staff, stock disappointing

Have loved this store for a long time, but recently disappointed with the limited choice of stock on offer. The staff are brilliant, knowledgeable, really helpful. Shame they are being let down on product availability. My friend recently visited, got the advice, but had to buy elsewhere, she also has a gift voucher, but didn't find anything she wanted to spend it on. Missed opportunity! Come on Naylors, your staff are proud to represent you, they deserve better

21 de marzo de 2023
Opinión espontánea
Logotipo de Naylors - Rochdale

Respuesta de Naylors - Rochdale

Thank you for your review, we are pleased that your instore experiences with our staff have been excellent and they have been able to help you. In relation to the product availability, we will feedback your review within the business as we always aim to meet our customers needs as much as possible. We do hope to see you in store again soon.

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