My partner and I went to get a new helmet and was served by Tash. Tash was extremely knowledgeable about the specs of each product and was friendly and helpful, and happy to answer any question. Amazi... Ver más
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My partner and I went to get a new helmet and was served by Tash. Tash was extremely knowledgeable about the specs of each product and was friendly and helpful, and happy to answer any question. Amazi... Ver más
La empresa ha respondido
We received service above and beyond at the Rochdale Store today from Nic, she was helping us to consider different sizes and widths of boot until we got the exact right "fit". She advised on the rig... Ver más
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Lousy weather where retail therapy was called for. Went looking for gilet and fly mask and as afterthought asked about riding hats as previously been unable to find something that fitted. Nic was gr... Ver más
La empresa ha respondido
Visited the store twice, 1st time Sian was really helpful. Fitting helmets on my daughter, trying different sizes and brands. On the second visit we brought back a helmet we bought online Sian refunde... Ver más
Escrito por la empresa
Naylors is the largest UK based Equestrian, Country and Pet retailer with stores across the UK including concessions in GO Outdoors and an online store at naylors.com. We pride ourselves on our excellent customer service and can offer you in-depth product knowledge and advice.
Contact us via Customer CareBridge Point, 100 Mellor Street, OL11 5AT, Rochdale, Reino Unido
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I was served by Danielle M, she was very hopeful and was happy to help with every question. Amazing service, always very friendly and welcoming staff. Definatly reccomend
Top service from nic, so helpful for someine who knew nothing about horses !
The 5 stars are for all the staff that are always happy to help the buying department need to pull thier socks up as the stock has become limited.
Best equestrian store in the area the team are always helpful Meli always helps me spend my wages. Great service
Thanks to Meli and the team always happy to help. She even brings things to the yard for me save us the drive. Great store.
Always great fun shopping here Meli and the team treat us like old friends. Great help with our needs.
Amazing customer service. Were very helpful in finding Iteams needed. Overall a very welcoming and friend place
A long with the entire shop being horsey heaven and the staff being super helpful, I was looking to purchase a body protector.
Hannah came off the job she was doing to help me, and spent time explaining the different kinds and fitting me properly for a body protector. She did not rush me, and was very knowledgeable on all things horse.
She was great with my child who was also there, and offered to check the fit of her body protector which was in the car.
Honestly the best customer service experience I have had in a long time.
Paula was very helpful today in helping me find the product I was after
We wouldn’t shop anywhere else every time we arrive we have a warm welcome by all the friendly staff. All the staff members are happy to help we would highly recommend shopping at this store.
every trip to Naylor is always a positive one, the staff always go above and beyond, helpful friendly and knowledgeable, manager is lovely, wouldnt go anywhere else for my equestrian needs
Jess was very helpful and provided excellent customer service. Will definitely be coming back. Thanks Jess !
Called in to chat about and get measured for a new body protector. Staff Nic and Sammy could not do enough to help me! There were very approachable, super knowledgeable and friendly, and made me realise how uncomfortable I have been in my old body protector that just doesnt fit me correctly. I will definitely be returning to get my son measured also. Thanks both!
Customer service was fantastic!!
Thank you Danielle M and team.
Served by Danielle who was very helpful and advised well to us making sure we have product with most recent standards required. Highly recommended.
Always a fab service from all the staff at Naylors, wouldnt go anywhere else
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