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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I had a substance abuse assessment with Trevor. Trevor was very professional, and explained everything well. He gave clear instructions and answered any questions I had.

Valorada con 5 estrellas sobre 5

Very professional but also pleasant and friendly. Their timely turn around and willingness to work with me literally saved me in court when things got a little tense with the judge. I was able to pres... Ver más

Valorada con 5 estrellas sobre 5

My Corinthians 4 vs 8-9 experience with Ohio BMV lead me to New Directions Every single thing they told me was delivered.They brought a 4 year battle with Ohio BMV to a close and because of each and e... Ver más

Valorada con 5 estrellas sobre 5

My situation was handled with care and respect. Would recommend "ND Assessments" to whoever is needing their services. After my interview, my detailed report was sent back in prompt fashion with excel... Ver más

Información sobre la empresa

  1. Servicio de salud mental

Escrito por la empresa

New Directions Assessments provides fast, objective, and genuinely helpful professional assessments for individuals dealing with substance use, mental health, or other legal matters. Since 2010, New Directions Assessments has provided assessments for a variety of different scenarios, including after DUIs and other legal situations, or for workplace incidents.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

83 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

Absolutely recommend!

I had a substance abuse assessment with Trevor. Trevor was very professional, and explained everything well. He gave clear instructions and answered any questions I had.

1 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Professional and caring

I really appreciate the professional yet personal experience I had. Kym and Mindee were great with communication and responded immediately when I had questions. Trevor was professional yet caring and respectful of the situation I was dealing with. He had the report over in a timely manner and communicated to let me know it was on the way and sent.

25 de marzo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

0 stars

I would not recommend ND Assessments based on my experience.

I paid over $1,000 for an expedited (same-day) evaluation and did not receive what I reasonably expected from that service. While I did receive a document quickly, it was not a complete or fully informed assessment, as it still required additional collateral follow-up. That defeats the purpose of paying for an expedited, comprehensive evaluation.

I was also never given a meaningful opportunity to submit supporting documents, despite the fact that documentation was directly relevant to the claims being evaluated. This significantly limited my ability to present a full and accurate picture.

Additionally, I was told that if there were discrepancies between my account and the opposing party’s claims, I would be contacted for clarification. That never happened even though there were clear timeline inconsistencies that should have been addressed before conclusions were made.

Because of this, the process felt one-sided and incomplete.

I strongly recommend that anyone considering this type of service seek an in-person evaluation where documentation can be reviewed thoroughly, questions can be asked in real time, and all relevant information is properly considered.

This was a costly experience, and I do not feel the service met the standard that was represented.

I felt strong racial bias in the outcome of this review as the result.

13 de marzo de 2026
Opinión espontánea
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Respuesta de ND Assessments

We take all client feedback seriously and strive to provide thorough, timely, and professional evaluations in accordance with established clinical and forensic standards.

We are currently in the process of working directly with this individual to resolve their concerns in good faith.

Due to confidentiality requirements, we are unable to comment on the details of any specific case. However, our evaluations are based on the information available at the time of the appointment, and clients are informed of the scope and limitations of expedited services, including how collateral information may be incorporated when available.

We also understand that not all individuals will agree with the outcome of an evaluation and remain committed to maintaining a fair, objective, and professional process for all clients.
- Brian, ND Assessments

Valorada con 5 estrellas sobre 5

Great Place For Assesments!

My situation was handled with care and respect. Would recommend "ND Assessments" to whoever is needing their services. After my interview, my detailed report was sent back in prompt fashion with excellent recommendations to contribute to my journey. Want to say thanks for the help and it is appreciated greatly!

26 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Lane Davis was above and beyond being great…he listened without judgement and his all around professionalism was top tier. Yall should count yourselves blessed having someone with that kind of heart as a part of your team. The compassion he showed hit me right in the heart and has me still thinking about it the next day. Grade A kinda guy.

7 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very professional but also pleasant and…

Very professional but also pleasant and friendly. Their timely turn around and willingness to work with me literally saved me in court when things got a little tense with the judge. I was able to present the result of my assessments and that ultimately was my saving grace. I potentially owe them my freedom. Mindee & Michael were both a pleasure to work with and turned what I thought was going to be a very stressful situation into a breeze. I highly, highly recommend ND Assessments!

20 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Professional and Convienent

Trevor and Lane were very professional in their handling of my situation. They were willing to work with my schedule and handled my assessment in a timely fashion. Their support staff was polite and easy to work with.

26 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Lane and Trevor really have your best…

Lane and Trevor really have your best interest in mind and I was very surprised how well they treated me and how good they did there job, I would never want to have to do this process again but if I did I would trust them with it more then any other company or people I have encountered

3 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

If you need an S.A.T and a place to do a company drug test

I used Brian Davis as my SAT and he made every step I had to go thru very understanding and always took his time dealing with all my questions. And I ask a lot a questions. Laura at Arcpoint Labs was very friendly and patient with dealing with me and was very thorough on everything I needed to do.

7 de enero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Still no refund and assessment.

Still no refund and assessment.. I even sent them an assessment I had done from a legit place. And they could have copied it but instead I received nothing. And they said they'd refunded me and they didn't. Long reply from nd assessments all I wanted was the assessment I paid for or a refund and that was only half my money they got after they sent me to other private practices of there choice. But this isn't professional at all putting my personal issues on here for all to see....just goes to show they aren't professionals beware as long as this helps someone else from this scam well read my personal issues ....they couldn't help me with license beaur .....

23 de diciembre de 2024
Opinión espontánea
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Respuesta de ND Assessments

We happily help 100s of individuals every year regain their driving privileges within the confines of their state’s requirements to legitimately reinstate their driver’s license. It is unfortunate that after numerous verbal and written efforts we have been unable to satisfy Sunshine. In the vast majority of cases, our clients are very satisfied with the help we provide them in their journey but occasionally there are times where the client disagrees with our professional opinion. Unfortunately, when the client has differing self-assessment, though we always listen, we won’t always necessarily be persuaded to agree with that opinion. We do provide refunds in circumstances where the client can provide proof that the assessment was rejected by the authority who required the assessment to be done. A rejected assessment is a sign that something was deficient in our service – something which is rare in our history of providing assessments online since 2004. In the case of this client we received no proof from the state licensing authority that our assessment was rejected.
If you are reading this review and have concerns or questions about how a substance abuse assessment functions or aids in reinstating your driver’s license, please feel free to reach out to our Director of Assessments at info@ndassessments.com We would be happy to explain the full process and consult with you even if you do not purchase our service to help you in this effort.
Furthermore, we feel that this unsatisfied customer’s reviews of us violates TrustPilot review standards. Specifically, our understanding is that reviews should not name individuals within the company and there should be one review per business transaction. Presently, Sunshine has left seven (7) 1-start reviews in reference to one business transaction with our company, and made references to specific individuals in our company in 5 of those reviews. Our belief is that a company with integrity can rely on their strong relationships with courts, employers, and legal professionals. It would be a sign of compromised integrity to change our professional opinion if we were to enable someone to restore their driving privileges without meeting the criteria directed by their state law. Refunding all fees in exchange for the removal of a bad review also violates our commitment to the public to provide honest and professional substance abuse assessments. Ultimately, we are willing to accept a negative review for the sake of our commitment to clinical integrity, adherence to state laws, and the safety of the traveling public.

Valorada con 5 estrellas sobre 5

Professional Team, Quality Assessment

The evaluation process was detailed and very well organized. The staff members were professional and responsive. By the methods used throughout the evaluation process, it is evident that you will receive an honest and fair assessment.

26 de noviembre de 2024
Opinión espontánea
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Respuesta de ND Assessments

Thanks for your encouraging words and please let us know if we can help further!

Valorada con 1 estrellas sobre 5

Trevor was pathetic and rude and…

Trevor was pathetic and rude and insisted to the point where he needed to be taught a lesson on etiquette.

Edit: Trevor kept insisting over and over again and that caused me to be in tremendous stomach pain. After telling this retard that I have crohn's disease he kept going on and on that I use my medicine, that keeps me out of the hospital, recreationally. He doesn't even know me or my story on how lucky I am to be able to be alive thanks to my medicine. He is very lucky we never met in person and I am positive that his behavior towards me would be better if the visit were face to face.
Trevor also missed the appointment time after I paid extra money for the service so I can have an appointment at 6pm on a weekday.
Trevor kept changing the questions I answered on the questionnaire and harassed me over 6 times same question after question after I replied to his question.
Now I still do not have the evaluation I needed for court and this company thinks they fixed the situation? They made it worse.

24 de noviembre de 2024
Opinión espontánea
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Respuesta de ND Assessments

Unfortunately, the steps we took to remedy the dissatisfaction for this customer were not sufficient. However, we remain committed to receiving feedback and making a genuine effort to resolve all complaints.

Valorada con 5 estrellas sobre 5

Highly professional and thorough!

I highly recommend Trevor Davis, LSW, LCDC III, of New Directions. Throughout a very difficult period over this summer, Trevor was professional, compassionate, and incredibly understanding. His evaluation report was both concise and comprehensive, providing tangible recommendations that were easy to follow. If you're in need of support and clarity, I strongly encourage you to seek out this company for your needs. Christopher, Massachusetts

7 de octubre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

I get a good and fast experience with…

I get a good and fast experience with this SAP provider. I completed the step 4 ( ready to RTD) in 3 days. He answered all my questions quickly and he has patience to explain everything from AtoZ. I advised everyone who is in this program to work with Brian.

27 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Brian Davis is the Best there is the best there was and the best there ever will be

The comfort level I felt since day one with Brian Davis made my choice easy. Talked to a few SAP counselors, he was genuine and made me feel comfortable. It was a no brainier. His staff is awesome as well. Kim is a rockstar made all my transactions easy and accommodating. Definitely would recommend New Directions and Mr. Davis. Helped get me cack in the road. And I can text or call him anytime and he definitely makes tons for his clients. I'd pick him 10 out of 10 times.

15 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Make The Right Choice With ND Assessments

I would like to thank ND Assessments for the team you have. I call 9:07 and am greeted with a friendly, informative and educated person. She helped me with two assessments and I have court in 8 days.
Everything she explained to me was so easy to understand. Her suggestion for my situation was on point. I was explained all the options, which made it all crystal clear.
I was very encouraged when she told me if I didn’t understand something, call her back.
She helped me with 2 assignments today.
With a little room to breathe, we do the interview on July 12 2024.

11 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

ND Assessments took care of my needs…

ND Assessments took care of my needs professionally . I felt I was treated by people who actually care. From Kym Shoults who answered the phone, answered my questions and set everything up. Trevor Davis was very easy to talk with. Very good exchange of questions and answers.
If ever in need again I would go back and would recommend them to friends and family.
Thanks to all that helped me.

16 de mayo de 2024
Opinión espontánea

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