Nectarsleep Opiniones 237

Absolutely horrible experience from start to finish! The signs of the coming abysmal failure started with placing our order. It appeared the service representative was on the job training (OJT), but we persevered to complete our order -King, Queen, two full-size beds, and four nightstands. We also paid for the so-called "white glove service (WGS)". HORRIBLE, HORRIBLE, HORRIBLE experience. The first day the WGS arrived, they arrived with missing parts for ALL beds. The next day, the WGS arrived with a poor attitude and still missing parts to complete our order. They left partially opened boxes and screws in the master and guest bedrooms- a colossal mess in our new home! Next came the challenge of repeatedly dealing with customer service, aka "Sleep Specialists". Be afraid because sleep specialists they are not! They do attempt to present as charming and helpful, but to a person, they are woefully undertrained and not at all skilled to provide any meaningful assistance. They all appear to have fake names, too, like Honey, Jenifer, Nino, Jade, and Wilma, but the voices and dialects do not match. One promising event is that we received an opportunity to rate our interaction with the Sleep Specialists. You can guess how that went! To resolve the matter with our beds, Nectar offered to reship the missing items and to "handsomely" compensate us for their "abysmal failure." Clearly, our view of handsome compensation and Nectar's is not aligned. We eventually got transferred to a "Survey Specialist" who appeared up to the task of resolving our situation. Our hopes were immediately dashed when we reviewed the replacement parts lists. Another abysmal failure with the entire list being wrong, and this after I emailed the list of missing items, along with the Hub Group manifest, missing parts statement, and photos of the colossal mess left behind by the WGS teams. We ultimately hired a general contractor with the requisite talent to build the missing bed parts and order the missing hardware to complete the two-drawer nightstands. BTW, the Nectar Survey Specialist would subsequently declare that Nectar did not have the hardware to send for the Nightstands. I will let you know how our pursuit of an equitable refund goes in a later review.

I purchased my Nectar mattress in March 2023, and unfortunately my experience has been extremely disappointing. Within a short time, the mattress began causing severe back pain and has shown a noticeable loss of firmness, despite being advertised as supportive and long-lasting.

Nectar sent someone to “inspect” the mattress, but the assessment felt superficial and I was told everything was “fine,” even though the problems persisted. I’ve tried using a board underneath as well as a mattress topper, and none of these solutions resolved the issue — the mattress is simply not performing as advertised.

After dealing with the discomfort and lack of support, I looked into other customer experiences and found that many people have had similar issues with sagging, heat retention, and firmness not matching the description. I also noticed many reviews mentioning poor customer service, and my own experience reflects this. Getting proper help or escalation has been frustrating and unproductive.

For the price and the promises made, this mattress has been a major letdown. I’m still left with daily back pain and no real resolution from Nectar. I cannot recommend this product based on my experience.

I purchase an adjustable bed frame from Nectar Sleep the worse investment ever .
I purchase adjustable bedframe Lux I paid over a thousand dollars for this bed frame the bed fame only has left side massage no massage on the right at all and none on the bottom either side..
I'm 71 years old this was suppose to be my dream bedframe its a piece of junk ,,The motor on the massage is so loud on the massge if you are watching Tv you have to turn the volume up on the tv,
Nectar sent a gentleman to see if anything needed repairs the young man told me mama you have been ripped off big time.
I have contact Nectar over and over regarding this matter I was told it was to late to return this bedframe and get my money and the only I could do was to contact this name and number to a company they recommended .
I have been ripped off by Nectar over $1000.00 for a bedframe..on the left side massages the right side not at all or the bottom of this bedframe...
I call them they are give me other contact numbers to call that their dam job..
Most of the sales representatives dont speak English florently..
I kept telling her what I wanted.
Im so pissed I'm retired and dont have funds to give away like this.

Edna
Chesterfield Va

I’m finally at my wits end with this mattress company we had to send back the first mattress we got after they lied to us and told us how great it would work. We’ve got these split king adjustable mattress, which would not stay together was all over the place and horrible so we sent that back and we wanted the same mattress but in in Cal King so the cow King was not available. They said it would be available likely within a month or so so they sent us the next mattress down, which is so uncomfortable, we have taken to not even sleeping in our own bed as the mattress is unusable it’s like sleeping on a bowl of mush! Yet the other mattress is still not available and now we’re stuck with this awful mattress! And they will do absolutely nothing for us. We will have to resort to just sending this thing back and getting a mattress from some of other company. I was optimistic. I’m no longer optimistic. Now I’m jaded and upset. I don’t recommend this company and if they ever do something for us and it ends well I will amend this review!

They promised that the mattress would ship in 2 to 3 business days. It has been 10 days and there has been no movement or shipment. When I called, they gave me the same information that is available on the website. There are no US based customer support agents. It is all outsourced.

Delivery was delayed by a week. When they finally contacted me they gave me one time slot with not a single other option two days later so you cannot have a job. Paid $200 for the white glove service for one person to show up and say they cannot install it. They left with everything and now I am fighting for a refund. I would not recommend this company to anyone.

While I’m sure Nectar’s offerings are competitive in their price range, their customer service, in my recent experience, is so incredibly incompetent (at best) that I recommend never buying their product. Essentially, as a Mother’s Day gift this year, I purchased a mattress with “white glove” installation service (including removal of the old mattress) for my 87 year old mother. It was supposed to arrive on or about Mother’s Day. I was very happy when I got a email the day before Mother’s Day “confirming delivery.” In truth, the only thing that had arrived was a mattress protector I also purchased. After more than a month of getting the runaround from Nectar as to when the mattress would finally be delivered (one unfulfilled promise after another on the phone; they keep you on hold forever, drop calls without returning them, yet it’s the only way to reach them as they don’t respond to their emails), and after repeated emails to them with the last one threatening to cancel my order, I got no responses and was forced to cancel. That was in June. For the past nearly three months, I have spent many hours fighting with Nectar and my credit card company with Nectar insisting that it had delivered the mattress (a completely false and potentially fraudulent statement). As proof, they produced a delivery receipt for the day before Mother’s Day. Not surprisingly, the receipt was from FedEx which had delivered only a small box (the mattress protector) and had left it at the door without any required signature by the recipient. Nectar stuck to their mistruth until I was able to find someone with common sense at my credit card company who finally understood that FedEx does not install mattresses and remove the old mattress (a service I paid $200 for), and Nectar was finally forced to confess it was either incompetent or (even worse, perhaps) fraudulent. I buy lots of things, and have never had worse customer service than I received from Nectar. Do yourself a favor and buy your mattress from another vendor.

Turns out, in the U.S. Nectar and Dreamcloud, as I learned on a call with them, are connected so I am leaving my Dreamcloud review here also
I should have looked here first.
Dreadful experience:
Fedex misdelivered part of the order on 8/28. I spent over an hour in several phone calls to Dreamcloud and eventually had to open a case with Fedex myself after a Dreamcloud rep told me “it is up to the digression of Fedex on whether or not to deliver to you"

Fedex attempted to deliver the mattress on 8/29. The box was shredded in one corner and torn in 3 more places. It was FILTHY. It was re-taped in several places. I REFUSED DELIVERY. Driver put it back on his truck. I called Dreamcloud and asked for a refund. 4 phone calls later I received a refund minus $70 for a questionable reason

Poor quality mattresses. They are disposable mattresses and not made with quality materials. The furniture is the same and misrepresented on the website. If you buy something and have to return it, it is a NIGHTMARE. I did a return on the Mira bed and night stands and it took Fed Ex weeks to come and pick up because Nectar did not input the return properly. I had to call in 5 times to fix this one simple issue - waiting on phone 45-60 minutes each time to resolve this simple issue. Waiting for a supervisor each time, inputting the return, being promised FedEx would pick up and FedEx never showing up. Disgusting experience. Never again!

Would never buy from them again based on the lack of customer support. They will make you wait an hour on the phone playing games with you suggesting really dumb solutions that never resolve the problem. Just to promise you they will call you later tonight or email a resolution, but completely ghost you. The most unprofessional company. The items themselves were not bad, but if you get an item that is defected good luck.

I cannot say enough about both Nectar as a company and the comfort of their mattresses. Recently, I went through one of the most devastating experiences of my life when my home was destroyed in a flood. I lost absolutely everything, including my bed. Out of everything that was ruined, I was most heartbroken about my Nectar mattress, because it had truly been the most comfortable bed I have ever slept in.

What stood out to me in this difficult time was not just the product, but the company behind it. From the moment I reached out, Nectar treated me with compassion and care. Kimberly R. and Shanne D. took the time to listen to my situation, offered empathy, and went above and beyond to help. They didn’t just treat me like another customer; they treated me like a human being going through a crisis. That kind of service is rare and unforgettable.

When you buy from Nectar, you’re not only getting a bed that provides the best sleep imaginable—you’re choosing a company that values its customers, truly listens, and shows up for people in need. In a world where customer service often feels rushed or impersonal, Nectar’s team reminded me that kindness and support still exist.

I am beyond grateful for their generosity and support during such a difficult time. Because of them, I get to look forward to a little comfort again after so much loss. Nectar has gained not just a lifelong customer in me, but a genuine advocate.

Thank you, Kimberly R. and Shanne D., for making such a difference in my life, and restoring hope in the rest of my neighborhood that is slowly being rebuilt.

We've purchased from Nectar twice now and have been thoroughly impressed with both the sales and service/delivery teams. We will continue to do our business here for any future mattress needs.This team took great care of us, arriving when they said they would and carefully setting up our new mattress.

They came through with a mattress the same day as i bought it. They gave me the pros and cons for each mattress I had in mind, and I did not feel pressured to buy anything more than I had budgeted. Absolutely great staff and service. I would highly recommend it! All round, good people!

I'm so happy with the products we got! Great prices, great quality, and great customer service. Salesman was patient with us since we were so indecisive and was very helpful as well! Recommend going to Nectar .

I’m extremely disappointed with my experience with Nectar and their so-called “Forever Warranty.” I’ve had my mattress for about 5 years, and it started giving me problems just a couple of years in — developing a deep dip that has only gotten worse over time. That sagging caused serious back pain and made it nearly impossible to get a good night’s sleep.

When I finally reached out for warranty support, I expected a smooth, helpful process. Instead, it became a frustrating loop of requests for more photos and proof. In trying to lift and position the mattress for their pictures, I actually aggravated my back injury. Even after explaining my situation, they kept asking for more documentation instead of offering a quick resolution.

With my back in worse shape and no real progress, I couldn’t wait around any longer for them to “decide” what to do. I’m now replacing the mattress out of my own pocket — something I never thought I’d have to do with a brand that advertises a Forever Warranty.

Nectar was probably the single worst mattress purchasing experience I have ever had. From excessive multi month delays on “in stock” items, abnormal sizing (mattress was about 5% smaller in all dimensions than a standard king) to to poor quality, Nectar hit the trifecta. When items listed as in stock were purchased, after an extended period that missed the delivery window, we started to get multiple calls a day from an “international” call center asking if we wanted a lesser product than what we ordered yet with only vague promises that it would ship any time too soon as well. This was a colossal waste of time and money and we will never use Nectar again. Fair warning, steer clear.

My time at Nectar today was a very relaxing experience. Thanks to the very knowledgeable and professional staff. My salesman was a pleasure. He was so knowledgeable, and he guided me throughout the differences in the mattresses. I found the right one for my needs. Thank you so much Nectar!

Ordered a Queen in everything and received a fkin king mattress. Didn't realize it until we had the old bed broken down and was putting the mattress on the base. Safe to say they got cursed out good. How slow can you be to ship everything queen BUT the mattress.

Fantastic customer service from the moment we walked in, till we had made our purchases. The mattress i chose was so comfortable and assessed my needs. I'm looking forward to a great night's sleep in my new bed. Thank you. You guys were lovely!

Went to buy a new mattress and I was very impressed at how quickly I was able to buy one. Not only were the staff very welcoming and friendly, but the utilisation of their knowledge allowed me to find my new mattress.Prices are reasonable for new mattresses.Overall, it is definitely 5/5 and would recommend others visiting Nectar if a new pillow or mattress is needed.