Nectr Opiniones 

345
•
TrustScore: 4 sobre 5

4,2

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Great customer service from Francis. He returned my call a few times after I experienced crackling with the phone line which unfortunately did not resolve. In the end I received a prompt and courteous... Ver más

Valorada con 4 estrellas sobre 5

The assistant Francis was excellent. However the sound quality during the call was poor and I had to keep asking him to repeat what he had said. Don't know if it was their phone or mine causing the pr... Ver más

Valorada con 5 estrellas sobre 5

I spoke to Francis on the phone today regarding switching plans. I had a lot of confusion about “peak” and “off-peak” rates, and “controlled loads”. Francis went above and beyond explaining to me... Ver más

Valorada con 5 estrellas sobre 5

Leigh was very helpful, and courteous. I have found myself in a difficult situation and being of an older age it was nice to have someone who is understanding of my predicament currently. He was able... Ver más

Información sobre la empresa

  1. Compañía de servicios públicos de electricidad
  2. también en la categoría
  3. Empresa de energía solar

Sobre Nectr

Escrito por la empresa

Nectr is an award winning Australian energy company backed by one of the global leaders in renewable energy solutions – Hanwha Energy. We're 100% committed to investing in a clean energy future so that future generations can enjoy this planet.


Nectr offers cheaper and cleaner electricity plans, 100% Carbon Neutral certified products, GreenPower plans and Solar + Battery for all your energy needs.


If you'd like to learn more, you can click our links below, or message us at hello@nectr.com.au. Alternatively, we're available from 9am-5pm weekdays on 1300 111 211.


About Us
Electricity Plans
Solar + Battery
Nectr Blog

Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

345 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 87% de las opiniones negativas

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4,2

Todas las opiniones

(345)

47 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great Service

I was seeking clarificatiion on details listed in the contract welcome pack via email. I received a prompt response from Jessie who answered my enquiry in clear and concise detail.

15 de agosto de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

I was rejected by Nectr saying I didn't…

I was rejected by Nectr saying I didn't meet minimum credit requirements. I have an Excellent rating with Equifax and have never missed any kind of payment in my life. Very perplexed. Customer service were no use just told me to get in contact with Equifax

A response 3 years later is wild. Guess it shows the quality of service

16 de agosto de 2023
Opinión espontánea
Logotipo de Nectr

Respuesta de Nectr

Hi John,

Thanks for sharing your feedback with us.

We understand that the credit requirements involved in signing up may have been unexpected. While these requirements are common among electricity retailers, your distributor may be able to provide information about other options if you’d prefer to avoid a credit check in future.

We’re also sorry to hear that the overall sign-up experience has been frustrating. We’d be more than happy to talk through what happened, so please feel free to give us a call on 1300 111 211 between 9am and 5pm.

We appreciate you taking the time to let us know about your experience, as feedback like this helps us identify areas where we can do better.

Valorada con 5 estrellas sobre 5

Got straight through to a customer…

Got straight through to a customer service representative, no waiting on hold. Ran from Nectr Team was very friendly, and prompt with helping with my enquiries and explaining my current energy plan.

10 de agosto de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Service and Operating Policy

Krizza was most polite and efficient in responding to my enquiry on behalf of an 86 old lady who was unable to competently manage online correspondence.

As an observation, and this is no reflection on Krizza, but rather, the Company's operating policy, I would like nectr to be mindful not to deny elderly people access to its services simply because of age, as they are still a valuable part of society and deserve our assistance and patience.

9 de agosto de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Best Energy Provider

Nectr is the best best energy provider in Australia! When you do an online application they just transfer within 2 business days others have done it in 5 business days so that's excellent! Their rates were really cheap and I used the $50 use a friend discount where you get $50 of the bill you and your friend.

20 de julio de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Keep away Don't join this electricity company

Keep away from nectar energy I have been a faithful customer with nectar electricity for a long time now.
When I want to transfer to another place it would do a transfer of power to another home.
It came up not good credit check as I have got an good and i rang them for help to resolve that and they didn't help at all.
So now I'm going to another company if it could get a negative star rating I would give it a -10 stay away from this company don't join up with it

1 de junio de 2023
Opinión espontánea
Logotipo de Nectr

Respuesta de Nectr

Hello,

Thanks for taking the time to share this feedback with us.

Credit requirements are a standard part of the process for most electricity retailers, but we understand it can feel unexpected. If you’d prefer to avoid a credit check in the future, your electricity distributor may be able to suggest some retailers who don’t have credit requirements.

I can definitely understand that you've had a frustrating experience with Nectr thus far, so we'd be happy to chat with you on 1300 111 211 between 9am-5pm about what has occurred with your sign-up.

Lastly, we truly appreciate you taking the time to share your feedback — it helps us improve our processes and create a better experience for every potential customer.

Valorada con 1 estrellas sobre 5

I wish I had read reviews before…

I wish I had read reviews before changing over. I have never had such expensive bills. I would not recommend changing your electricity to Nectr. I was guaranteed lower bills and my bills have doubled in price. I am so disappointed 😞

6 de junio de 2023
Opinión espontánea
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Respuesta de Nectr

Hello Corinee
We are sorry to hear your experience and would like to get in touch with you. Can you please email your details with your account number and details so we can review and get back to you asap. Thanks, Nectr Team.

Valorada con 2 estrellas sobre 5

The app ruined NECTR for me…

The app for Nectr is terrible, it’s confusing it crashes, you have to login with a Email and password every single time, even after setting a pin every single time it doesn’t use or give you a chance to use the so called pin that you set in your previous log in.., the staff aren’t productive enough in regards to correspondence, It just feels like a lazy company. Only good thing is that you can pay your bills monthly.

24 de mayo de 2023
Opinión espontánea
Logotipo de Nectr

Respuesta de Nectr

Hi Jasmyn, thank you for reaching out to us. We're saddened to hear you've had a poor experience with our app. If you're still having issues and would like some assistance with making your experience more fluid, then please send an email to hello@nectr.com.au with the subject line as "App Query." Our customer care team has been notified about this escalation.

Alternatively, you can also message us on Facebook. We will need a few essential account details to get in contact with you and assist you.

- The Nectr Team

Valorada con 1 estrellas sobre 5

FRAUDSTERS

Everyone thinks this company has low bills etc….
WAIT UNTIL YOU CLOSE YOUR ACCOUNT AND GET A MASSIVE FINAL BILL!!
I only have electricity use for lights TV fridge etc… no hot water or cooking …I travel for work and some months am away two to three weeks.
My bill was between 50-70 dollars a month even with that…
I’m going OS with work and closed the account after only 6 months with them. They are asking for 711.00 as the final month’s payment. I was not even in my unit for that month.
When questioned they responded I was underestimated for the six months…
RIP OFF FRAUDULENT COMPANY.
They get you in the door with cheap prices but sting you with massive amounts at the end of your time with them.
BE VERY CAREFUL UF YOU ARE EVEN THINKING ABOUT USING THEM.
The person who lived in the unit prior to me worked from home and said she had the dryer in 25/7! She was with ORIGIN and her bills per month were never over 60 dollars.
DO NOT USE NECTR.

3 de mayo de 2023
Opinión espontánea

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