Great customer service from Francis. He returned my call a few times after I experienced crackling with the phone line which unfortunately did not resolve. In the end I received a prompt and courteous... Ver más
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Consulta las opiniones de los clientes
The assistant Francis was excellent. However the sound quality during the call was poor and I had to keep asking him to repeat what he had said. Don't know if it was their phone or mine causing the pr... Ver más
I spoke to Francis on the phone today regarding switching plans. I had a lot of confusion about “peak” and “off-peak” rates, and “controlled loads”. Francis went above and beyond explaining to me... Ver más
Leigh was very helpful, and courteous. I have found myself in a difficult situation and being of an older age it was nice to have someone who is understanding of my predicament currently. He was able... Ver más
Información sobre la empresa
- Compañía de servicios públicos de electricidad
- también en la categoría
- Empresa de energía solar
Sobre Nectr
Escrito por la empresa
Nectr is an award winning Australian energy company backed by one of the global leaders in renewable energy solutions – Hanwha Energy. We're 100% committed to investing in a clean energy future so that future generations can enjoy this planet.
Nectr offers cheaper and cleaner electricity plans, 100% Carbon Neutral certified products, GreenPower plans and Solar + Battery for all your energy needs.
If you'd like to learn more, you can click our links below, or message us at hello@nectr.com.au. Alternatively, we're available from 9am-5pm weekdays on 1300 111 211.
Información de contacto
Northpoint Tower, 100 Miller Street, 2060, North Sydney, Australia
- 1300 111 211
- hello@nectr.com.au
- nectr.com.au
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 87% de las opiniones negativas
Suele responder en menos de 1 mes
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Customer Representative helpful
Jimar Has been assisting me my enquiry and has provided information to help resolve the issue I am having. Quick responses and helpful tips provided by Jimar.
Thanks Rachelle
Thanks Rachelle for her quick action. excellent and professional services.
Very helpful
Great Service
I was seeking clarificatiion on details listed in the contract welcome pack via email. I received a prompt response from Jessie who answered my enquiry in clear and concise detail.
I was rejected by Nectr saying I didn't…
I was rejected by Nectr saying I didn't meet minimum credit requirements. I have an Excellent rating with Equifax and have never missed any kind of payment in my life. Very perplexed. Customer service were no use just told me to get in contact with Equifax
A response 3 years later is wild. Guess it shows the quality of service

Respuesta de Nectr
Christine was very helpful and my issue…
Christine was very helpful and my issue was resolved very quickly.
Helpful and prompt responses
Krizza was really helpful and prompt in addressing my enquiries when setting up the energy plan for my new rental unit. Really appreciate it!
Prompt and helpful
Jessie was very helpful and answered my question promptly.
Krizza walked me through the fees and…
Krizza walked me through the fees and info and answered all my questions confidently. She is good for your brand and I thank her for her help. I have just signed up.
Rachelle was super Helpful
Rachelle was super Helpful. I prefer to speak to them in the phone vur this was is the 2nd best option, especially if it is after hours.
Phone answered within a timely manner
Phone answered within a timely manner. Allen was so helpful and polite.
the patience and calmness of Allen made…
the patience and calmness of Allen made me not feel rushed and therefore stressed. He helped me each step of the way. Many thanks Allen
Ran was incredibly helpful in…
Ran was incredibly helpful in rescheduling my energy connection. She did all in her power to help and all worked out in the end. Great service!
Got straight through to a customer…
Got straight through to a customer service representative, no waiting on hold. Ran from Nectr Team was very friendly, and prompt with helping with my enquiries and explaining my current energy plan.
Service and Operating Policy
Krizza was most polite and efficient in responding to my enquiry on behalf of an 86 old lady who was unable to competently manage online correspondence.
As an observation, and this is no reflection on Krizza, but rather, the Company's operating policy, I would like nectr to be mindful not to deny elderly people access to its services simply because of age, as they are still a valuable part of society and deserve our assistance and patience.
Best Energy Provider
Nectr is the best best energy provider in Australia! When you do an online application they just transfer within 2 business days others have done it in 5 business days so that's excellent! Their rates were really cheap and I used the $50 use a friend discount where you get $50 of the bill you and your friend.
Keep away Don't join this electricity company
Keep away from nectar energy I have been a faithful customer with nectar electricity for a long time now.
When I want to transfer to another place it would do a transfer of power to another home.
It came up not good credit check as I have got an good and i rang them for help to resolve that and they didn't help at all.
So now I'm going to another company if it could get a negative star rating I would give it a -10 stay away from this company don't join up with it

Respuesta de Nectr
I wish I had read reviews before…
I wish I had read reviews before changing over. I have never had such expensive bills. I would not recommend changing your electricity to Nectr. I was guaranteed lower bills and my bills have doubled in price. I am so disappointed 😞

Respuesta de Nectr
The app ruined NECTR for me…
The app for Nectr is terrible, it’s confusing it crashes, you have to login with a Email and password every single time, even after setting a pin every single time it doesn’t use or give you a chance to use the so called pin that you set in your previous log in.., the staff aren’t productive enough in regards to correspondence, It just feels like a lazy company. Only good thing is that you can pay your bills monthly.

Respuesta de Nectr
FRAUDSTERS
Everyone thinks this company has low bills etc….
WAIT UNTIL YOU CLOSE YOUR ACCOUNT AND GET A MASSIVE FINAL BILL!!
I only have electricity use for lights TV fridge etc… no hot water or cooking …I travel for work and some months am away two to three weeks.
My bill was between 50-70 dollars a month even with that…
I’m going OS with work and closed the account after only 6 months with them. They are asking for 711.00 as the final month’s payment. I was not even in my unit for that month.
When questioned they responded I was underestimated for the six months…
RIP OFF FRAUDULENT COMPANY.
They get you in the door with cheap prices but sting you with massive amounts at the end of your time with them.
BE VERY CAREFUL UF YOU ARE EVEN THINKING ABOUT USING THEM.
The person who lived in the unit prior to me worked from home and said she had the dryer in 25/7! She was with ORIGIN and her bills per month were never over 60 dollars.
DO NOT USE NECTR.
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