Nectr Opiniones 

345
•
TrustScore: 4 sobre 5

4,2

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Great customer service from Francis. He returned my call a few times after I experienced crackling with the phone line which unfortunately did not resolve. In the end I received a prompt and courteous... Ver más

Valorada con 4 estrellas sobre 5

The assistant Francis was excellent. However the sound quality during the call was poor and I had to keep asking him to repeat what he had said. Don't know if it was their phone or mine causing the pr... Ver más

Valorada con 5 estrellas sobre 5

I spoke to Francis on the phone today regarding switching plans. I had a lot of confusion about “peak” and “off-peak” rates, and “controlled loads”. Francis went above and beyond explaining to me... Ver más

Valorada con 5 estrellas sobre 5

Leigh was very helpful, and courteous. I have found myself in a difficult situation and being of an older age it was nice to have someone who is understanding of my predicament currently. He was able... Ver más

Información sobre la empresa

  1. Compañía de servicios públicos de electricidad
  2. también en la categoría
  3. Empresa de energía solar

Sobre Nectr

Escrito por la empresa

Nectr is an award winning Australian energy company backed by one of the global leaders in renewable energy solutions – Hanwha Energy. We're 100% committed to investing in a clean energy future so that future generations can enjoy this planet.


Nectr offers cheaper and cleaner electricity plans, 100% Carbon Neutral certified products, GreenPower plans and Solar + Battery for all your energy needs.


If you'd like to learn more, you can click our links below, or message us at hello@nectr.com.au. Alternatively, we're available from 9am-5pm weekdays on 1300 111 211.


About Us
Electricity Plans
Solar + Battery
Nectr Blog

Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

345 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 87% de las opiniones negativas

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4,2

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(345)

47 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Max & Nicholas! Great lads

Had Max stop by earlier but wasnt able to chat as I had to go out but he came back later on with Nicolas.

Sign up was so easy, not that I was looking for a new electricity provider but Nicholas has a great knack for selling so I signed up asap.
Great bunch of lads.
Nicholas is super funny.

23 de julio de 2021
Opinión espontánea
Logotipo de Nectr

Respuesta de Nectr

Hi there, we're glad you had a great sign-up experience with Nicholas & Max! We'll be sure to pass on the kind words to them both. Welcome to Nectr!

- The Nectr Team

Valorada con 5 estrellas sobre 5

Awesome initiative to resolve AGL double billing!

Rickie took on the task to help resolve a billing issue where my previous provider continued to bill me even after switching to Nectr. Saved me time and frustration dealing with the round around by AGL!

14 de julio de 2021
Opinión espontánea
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Respuesta de Nectr

Hi there, we're glad that you had this issue resolved. We will pass this kind feedback onto Rickie.

Valorada con 5 estrellas sobre 5

Easy sign up via the website

Easy sign up via the website, great rates and I even got a credit on my second bill! I am now considering getting solar which I didn't think I could afford but with Nectr they can include solar and battery with a 7 year entry plan, No upfront costs!

10 de junio de 2021
Opinión espontánea
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Respuesta de Nectr

Hi Hixy. We're glad you had a good sign-up experience through our website and are happy with your rates. If you'd like to know more about our solar options, then you can head to https://nectr.com.au/home-solar-battery-bundles/ to request a personalised quote.

Regards,

The Nectr Team

Valorada con 1 estrellas sobre 5

no customer access whatsoever

no customer access whatsoever - they send you a bill BUT PROVIDE NO MEANS TO PAY IT, aside from the hideous direct debit incompetence.... they save the money BY NOT PROVIDING THE CUSTOMER INDEPENDENT MEANS TO ACCESS AND PAY THEIR ACCOUNTS THEMSELVES

30 de mayo de 2021
Opinión espontánea
Logotipo de Nectr

Respuesta de Nectr

Hey Allister

We're sorry that you aren't having the best experience with us at the moment. We are in the final stages of releasing an app to the public to solve this issue. In the meantime, you can find our “beta app” in the Google Play and the App Store if you search "Nectr" and here you will see you bills and other account details.

Valorada con 5 estrellas sobre 5

Raewyn

Raewyn came to my door this afternoon and before even speaking about Nectr she stood there and had a conversation with me and made me instantly feel so comfortable!
She stood there and listened to my concerns and answered every single question I had!!
Raewyn is absolutely amazing at her job!!
I can not recommend Raewyn enough!

21 de mayo de 2021
Opinión espontánea
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Respuesta de Nectr

Hi Jas. It's wonderful to hear you had a great experience with Raewyn. We'll be sure to pass on the kind words to her!

- The Nectr Team

Valorada con 1 estrellas sobre 5

Rude doorknocker

A man knocked on my door as I was leaving, I told him I couldn't speak right now and he asked if he could come back later. I was clearly hesitant and I said he could if he wanted.
Later that evening he came back remarked on how cold it was, being polite I told him he could come in. He pitched me his case for switching energy providers, as I realised what he was doing I told him I wasnt interested. He became very pushy and remarked that I should have told him that 2 hours ago and became very rude.
You knock on my door, I am nothing but polite and you treat me like that.
If it costs me "30 extra dollars per quarter" to deal with my current provider (who has always been lovely) then I will happily pay that to avoid dealing with anyone from here again.

11 de mayo de 2021
Opinión espontánea
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Respuesta de Nectr

Hi Jacob.
Thank you for your feedback. We’re sorry you haven’t had a good experience with us on this occasion. If you would like, we can reach out to discuss this further, you can message us here with your best contact details. https://nectr.com.au/contact-us/
Thanks
Nectr.

Valorada con 5 estrellas sobre 5

Amazed by how well the service was.

Amazed by how well the service was.
I have just been switched over to Nectr and they are brilliant. Little slow however they are still brilliant, they have a great team, would definitely recommend signing up with them.

5 de mayo de 2021
Opinión espontánea
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Respuesta de Nectr

Hi Danielle, thank you for your review. We're glad you have had a great experience with our services so far. In terms of being slow, would you mind sending us an email of what area you feel needs to improve? We'd love to hear from you! Our best contact is hello@nectr.com.au.

Regards,

The Nectr Team

Valorada con 5 estrellas sobre 5

The lovely Rachel!

Rachel turned up at my door and made my morning! She was so lovely, we had a great conversation and a laugh and she signed up! I have been wanting to change providers for a while and this was a perfect switch. So glad she turned up at my door 😊

Thanks Rachel! X

4 de mayo de 2021
Opinión espontánea
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Respuesta de Nectr

Thanks for the review Audrey! We'll be sure to pass on your kind words to Rachel who serviced you.

- The Nectr Team

Valorada con 5 estrellas sobre 5

Simple

Simple, easy, quality and well priced service with local support.

19 de abril de 2021
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Respuesta de Nectr

Thanks for your review, Luke!

Valorada con 3 estrellas sobre 5

Monthly estimated bills don't work in…

Monthly estimated bills don't work in my favour.

5 de abril de 2021
Logotipo de Nectr

Respuesta de Nectr

Sorry to hear that Brendan, we'd like to know more about your situation and see what we can do to help. Would you be able to send your details to hello@nectr.com.au? One of our customer service members will be able to help you resolve any issues you may have.

Regards,

The Nectr Team

Valorada con 5 estrellas sobre 5

Hands down this is the best Electricity…

Hands down this is the best Electricity company I've ever used.
Talk about perfect timing, I had just moved into my apartment & was running around Marrickville Metro from one supermarket to the next as I had to buy groceries, glasses etc & these guys had stopped me outside of Woolworths. Normally I just say no thanx & keep walking especially as I was in such a rush this day. But the two guys promised me 5 mins & their incredible customer service skills & efficiency was above & beyond. We actually talked about Interior design & Styling as I'm a stylist & spent 2 mins talking about the Electricity plan as I was in the market for one. SOLD....
You weren't pushy,, spammy or salesy. And my bills are so super cheap, I've recommended you to others & a friend has signed up as well.

30 de marzo de 2021
Logotipo de Nectr

Respuesta de Nectr

Thank you for the kind and detailed review Tania. We're glad you had a great experience with our sales team. We strive to provide the best customer service we can and your feedback helps us grow for the better. Welcome to Nectr!

- The Nectr Team

Valorada con 5 estrellas sobre 5

Loved dealing with Nectr

Loved dealing with Nectr! No long wait times when contacting customer service, Aussie call centre with people who speak AND understand English and well priced electricity. All in all a great company to deal with.

26 de marzo de 2021
Valorada con 5 estrellas sobre 5

Mark and Jai were absolutely brilliant

Mark and Jai were absolutely brilliant. They were honest and factual and showed me exactly what I would save. It was all done in a matter of minutes. Both were very professional and friendly. I was totally happy by the end of the conversation and pleased they knocked on my door. Well done guys! Happy new customer indeed.
Rachel

24 de marzo de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

Telling us they constantly underestimate

Telling us they constantly underestimate our power usage. Last month was $250 this month is $350 based on an ESTIMATED usage. This is a house of 2. Also takes out unauthorised payments from card's.

23 de marzo de 2021
Opinión espontánea
Logotipo de Nectr

Respuesta de Nectr

We appreciate your feedback Matt.

Thank you for your time and patience today. We are grateful we had the chance to address this directly with you.

Do let us know if we can help further or if you have any other questions.

Kind regards,
Steven - Nectr

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