Nedbank Opiniones 

Service standards dropped.
Went to Jabulani mall Nedbank to fica our account. This is the bank I served for years and it used to pride itself with service. What I experienced was shocking. 1stly it was a Thursday, everyone was wearing some khakhi pants and takkies as if they are going to work at a farm. Takkies automatically changes the way you move it was like we are served by tsotsis and the service was takkie standard. Banks used to be a corporate world.

The waiting time was close to two hours while the screen in front of us kept fluctuating. I asked one of the consultant if the time showing was our approx time, she said she does not know. I asked her if she has an idea of how long will we wait she answered with a very serious face, we will be served once they are done with people they helping she does not know when.

Eventually it was our turn, another non smiling agent sitted on a small table right in front of everyone walking in and out with a smallanyana tablet started the process. She struggled with what seemed as slowness of the system. 35 minutes later she needed to go sign on inside a cubicle, 15 minutes later she called one of us. Another 20 minutes became clear the transaction cannot be cocluded because the system is down this is Thursday the 24 Jul 2025. We asked if we should use the account in the interim she said no tomorrow she will call me once the system is back if there is a need to come back or she will complete whatever is remaining.

Later that day she calls to say the system is still down and we cannot come back tomorrow but only on Saturday because she is on leave on Friday. To which I asked is there nobody that can do that in your absence. The answer was NO because other agents also have their work so there is no other way but wait for her, or pray nothing happens to her. she did call Saturday to confirm it was done.

1. Since when does the bank close shop because of a person?
2. Since when has the bank stopped being corporate?
3. Since when banks have cold consultants who can hardly smile and be warm?
4. Why do we no longer have a safe space to discuss than served as if we are buying at street vendors?
5. Since when has the bank felt so comfortable with such a long waiting time?

I verbalized that even the image of that bank looked like a cheap shebeen, multiple colors of chairs and the pallets sitting that one cannot even lean on considering that the time is so long.

Nedbank must up its socks and claim its respect back by professional customer service of warm staff that are dressed as if they respect our money. My level of disappointment is on another level.

THE WORST BANK EVER - MY FUNDS WERE MISTAKENLY TRANSFERRED TO THE AVO MOBI MONEY FACILITY WHICH HAS BEEN DISCONTINUED 3MONTHS AGO ACCORDING TO THE TELLER BUT STILL APPEARS ON MY BANKING APP NOW I NEED THE FUNDS TRANSFERED BACK TO THE CURRENT ACCOUNT I AM NOT GETTING ANY ASSISTANCE FROM THE 24/07/2025

I have never had any major issues with the bank, most of the things I needed were handled very well except for a minor inconvenience that i experience in May. My card was expiring at the end of may, i went to the Mandeni branch where i was residing at the time but the card machine there was out of service for more than 2 weeks.

I’ve had to call the bank five times just to sort out FICA. It’s absurd — they seem to have forgotten that their core function is banking, not endless compliance red tape. Despite multiple calls and providing documents, I’m still showing as non-compliant. Over the past three years, I’ve moved my business portfolios, staff accounts, and family banking elsewhere — and I don’t regret it for a second.

Deliwe from the contact center was amazing! My chat dropped and she phoned me back immediately. Thanks Deliwe!

i called multiple time about the student loan i applied for in jan now it june everytime i call i get attitude or they would ask for my id then leave on hold close to 3 hours ,All i want it the follow up so i can know if i have apply somewhere else

Worst bank ever. Last year I accepted their home loan offer, bad decisions ever. The terms and conditions was that I have an account with them.
The home loan- At first I was paying via debit order on the last day of they month, if the last day is on Monday, they will debit on Friday😭 I moved to stop order and I pay more that they require but they call every month asking if my details have changed😥and also sending me massages telling me I am in arrears and giving me incorrect balance to be paid and advice me to switch to debit order.

The account - I don't know how many times I want to make payment to new account in the evening and the app want me to call the bank or visit the branch, I am talking about a payment of less than 100 or 500😥 . Last I made a payment from municipality app and wanted proof of transaction, I was told to wait for 48hours to get it🥱 there is alot of bad service I experienced and now I am even of switching my home loan to another so that I cancel their account

Bad bank ever last Saturday I was depositing money on the ATM the machine went off and I didn't receive money. It's been 4days since they promised to help me. Bad service they don't care about they're customers the only thing they care about it's money. I'm disappointed

If I could give this bank a minus rating, I would! Disgusting, appalling, couldn't care less attitude that costs their clients untold wasted time and money trying to resolve issues the BANK causes and the client suffers for.

My mother has made NINE trips between Easter and 8/5/25 to get card issues resolved. Every 2 days her card won't work. What's up with that, Nedbank? And please don't expect anyone to DARE apologize ... oh heavens, no!

My mom is 86, lives far from a branch and has had to make all these trips to fix YOUR blunders. No-one has reimbursed her for wasted petrol and time dallied away waiting for service.

She has had the added unexpected embarrassment of trying to pay for services and her card is ... guess what? DECLINED!!

Pull yourselves together. This used to be a topnotch and much respected bank and now it sucks.

I asked Nedbank for a payment holiday, as my wife was retrenched 4 months ago. I have never missed a single payment, and needed time to catch up with other debts. I said I was at risk of losing my house and they responded that they can't help me, and if I don't pay I will be handed over to legal. The reason: "we don't offer payment holidays for that." If you can, do your best to get financed by another bank.

Nedbank Insurance has mishandled my Homeowner’s Cover claim after a flood in October 2024.

Despite submitting my claim in November 2024, it took nearly five months to receive a settlement offer — which did not even cover the contractor-assessed repairs.

They also refused to assess all visible flood damage reported, ignored my formal dispute, and failed to respond for over two weeks.

I have escalated this matter to the Ombudsman for Short-Term Insurance.

Unacceptable service from a major insurer collecting full premiums.

I reviewed nedbank 4yrs ago for their bad service and today nothing has changed at all,still the most incompetent bank ever.I am not able to log an enquiry because they have not updated my personal details no matter how many times I have called them to.This is not a bank to be trusted.They added an extra R17 000 to my bond account in 2018 without consulting me and up to this day they are unable to give me answer regarding this amount.I was told to let this matter to rest because they have tried to explain and I still don't understand and most probably never will.I still don't understand because this doesn't make sense,it's pure theft to me.Be careful enough not to associate yourself with this company,they are pure clueless bullies with very bad customer service.I started paying for my bond before my house was even built,that too was never explained,they throw terms at you that even them dont understand.Save yourselves the trouble and stress and stay away from them,dont play with your health.

Be Cautious Before Engaging with Nedbank Promotional Offers

Please be advised to exercise extreme caution before participating in Nedbank's promotional investment offers. They have misleading information regarding interest rates, which appear to be false or misrepresented.

A recent personal experience underscores this concern:

- Nedbank advertised a promotional offer promising 8% interest for the first 3 months for those who opened a JUSTINVEST account before 31 March 2025.
- Despite opening the account and investing funds, the promised interest rate was not honored. Instead, the actual interest earned did not match the advertised rate.
- Visits to various branches confirmed the promotion's existence, yet no assistance or clarification was provided.
- The discrepancy was later confirmed by Nedbank’s complaints department, revealing that their own statements for two consecutive months were incorrectly captured !!!!.
- This raises serious questions about the bank’s transparency and reliability in communicating accurate account information.

Additionally, other banks currently offer more attractive interest rates than Nedbank's JustInvest product.

Key Takeaways:
- Be wary of promotional offers
- Always verify terms and conditions directly and keep records of your transactions.
- Consider alternative investment options with reputable institutions offering verified and competitive rates.

Nedbank, shame on you for not honouring your promotional commitments and for issuing inaccurate account statements. Such practices damage trust and investor confidence.

Stay vigilant and protect your investments!

I attempted to open an account as a non-resident, enduring a frustrating year-long process. I submitted hundreds of documents, certified them twice, and sent everything three times to South Africa. Yet, I was met with utter disregard. The onboarding officer, Fuzil Masilela, displayed the worst customer service I have ever encountered. He was disorganized, unhelpful, and created unnecessary confusion throughout the process. I strongly advise avoiding him at all costs. All my effort, frustration, and money have amounted to nothing. This bank exemplifies poor service and an awful customer experience. They never opened me a bank account.

Dishonest and disguisting customer service from the personal loan side as well as the complaints department. I have an agreement with Nedbank that they debited my account on the 28th of each month as this is my salary date. The first time last year they debited my account a day before but when they sent me an sms to remind me the day was as per my salary date. Nedbank decided to deduct it a day before resulting in me to pay bank charges because i had no money i went through the whole thing waited more than a month to just get a refund on my bank charges and stated afterwards that my salary date is the 28th of each month no matter what it will always be the 28th as per my contact papers. So February comes receives an sms from Nedbank stating that my debit will go off on the 28th i accepted it and carried on the 27th comes and Nedbank again decided they are going to debit my account. I phoned and got an excuse of that its because " the system saw i got paid previous month on the 27th and it changed it to the 27th" worse part of it all is that how many months before that i got paid on the 28th!!! Not the 27th!!! I logged a complaint again got the reference number and contacted Scelo that assisted me the first time... The service i received is horrible i need to keep on following up on emails i send in time frames of 5 days to more than a week and just no answer from this person!!! They sent me an sms stating it will be sorted out in the next 21 days we are at 20 days now and no communication no sms no phone call no email nothing was even attempted to sort out this issue and get my money refunded back to me!!! Basically stealing money and just ignoring you as the client. I will never recommend Nedbank Personal loans to anyone!!!

It has been over two weeks since I made an international payment and my supplier has yet to get the funds. Nedbank has not offered any explanation, in fact they have charged me for another attempt at making another payment

I am horrified at the app. It is slow, always has errors and I honestly think it's the worst app I've ever used. I'm considering switching to another bank this is honestly useless.

This is the worst bank ever absolutely disgusted with the service everything about it is bad do not bank with them.I have had this account now for 2 weeks and I've had problem after problem.....

This bank has been double debiting now for months on end ,they do the debit then they debit again and reverse it and charge me for reversal ,I've contacted them their service is so poor I want to close that account , really pathetic service

Very slow responding to queries by email.
I have been with the bank for over 30 years and get very frustrated with bad service. looks like people are promoted not on ability. Say no more!
The website is not user friendly at all. Im surprised nothing seems to be done to respond to the bad reviews.