So I made a purchase with a 3rd party that meant purchasing 2 items from Neo Direct. I changed my mind pretty quickly and let them know but it wasn't quick enough to cancel the delivery. Neo Direct... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
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Consulta las opiniones de los clientes
Bought a Kamado 13" Ceramic Mini BBQ from Neo via Amazon. Arrived in a damaged box with the contents broken into several pieces. Ordered a replacement. Same thing but smashed to smithereens. One bre... Ver más
La empresa ha respondido
I am not in the habit of ordering things from the internet, I have been looking for garden storeage box,s for some time, and found your,s for ale at a handsome reduction so I took a chance and order... Ver más
Tesco market place purchase. Neo 4 Tier Clothes Horse Drying Rack Folding Side Wings Rail Stainless Steel Stand Laundry Garment -Grey from Neo Direct Ltd, what a mistake that was. The item was difficu... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
The very best in home furnishings and appliances. Our dedicated buying and selling team develop our own unique styles, bringing the latest trends to your front door.
Información de contacto
UNIT 1A BUTTERLEY STREET, LS101AW, LEEDS, Reino Unido
- 01133502501
- support@neodirect.com
- neodirect.com
3,3
Medio
2 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 79% de las opiniones negativas
Suele responder en menos de 2 semanas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Bought a Neo pressure washer a long…
Bought a Neo pressure washer a long time ago. Have lost some attachments and wanted to buy from them. Apparently couldnt help me because I cant prove when I bought the item despite the fact I want to BUY the attachments from them. Advised me to throw my Pressure washer away which is laughable since it still works!!! Forget it.
18 de mayo de 2025
Opinión espontánea
Respuesta de Neo Direct
Thank you for your feedback. We are so sorry to hear this. Unfortuantely, do not sell spare parts or have the facilities to do that. If you have an order, within the warranty period we will be happy to replace the item or parts. Without that information the customer service team would be unable to help. I hope this helps you understand. Have a nice day!
Good product and prompt delivery.
Good product and prompt delivery.
Price was good.
Would buy again from this company.
10 de mayo de 2025
Respuesta de Neo Direct
Thank you for the lovely feedback Vivien! Best wishes, Neo Direct
Exceptional service
I bought a set of garden chairs and received the wrong order. I sent an email to customer service and
Erin sent the correct chairs within days.
Excellent service deserving 5 stars!
Thank you.
Michael
15 de mayo de 2025
Opinión espontánea
Respuesta de Neo Direct
Thank you for the feedback Mike! We're glad the team could resolve this quickly for you! Best wishes, Neo Direct
Respuesta de Neo Direct
Thank you for the lovely feedback, we are so pleased to hear this! Many Thanks, Neo Direct
Respuesta de Neo Direct
Hello Ghulam, thank you for the brilliant feedback. We are so glad to hear this!
Excellent product and fast deliver…
Excellent product and fast deliver 10/10 well done thanks
22 de abril de 2025
Respuesta de Neo Direct
Hello Stuart, thank you for the brilliant feedback. We are so glad to hear this!
Excellent service.
8 de abril de 2025
Respuesta de Neo Direct
Hello Clare, thank you for the brilliant feedback. We are so glad to hear this!
Excellent service
Excellent service. One minor issue but dealt with very quickly. Took a while to assemble but worth it in the end. Good idea to include some tools with the kit and I was impressed with the double ended screwdriver.
29 de marzo de 2025
Respuesta de Neo Direct
Hello, thank you for the brilliant feedback. We are so glad to hear this!
Done what it said on the tin.
9 de abril de 2025
Respuesta de Neo Direct
Hello Phil, thank you for the brilliant feedback. We are so glad to hear this!
I bought a pressure washer & while…
I bought a pressure washer & while putting it together I assembled it incorrectly & the lance couldn’t be used. I contacted Neo Direct for advice & they’re sending me a replacement F.O.C, what a fantastic company with fantastic customer service!!!
15 de abril de 2025
Opinión espontánea
Respuesta de Neo Direct
Hello, thank you for the fantastic feedback! We are so happy to hear you had this experience Corinne. Best wishes, Olivia
Respuesta de Neo Direct
Thank you for the lovely feedback! Many Thanks, Neo Direct
Delivery has not yet been successful so…
Delivery has not yet been successful so I am afraid I cannot comment. Attempted deliveries have been made to the wrong postcode and efforts to rectify the situation is hampered by digital blocks
31 de marzo de 2025
Respuesta de Neo Direct
Hello, thank you for your feedback. We are so sorry to hear this. I can see this was all resolved by the customer service team and you have confirmed to them you received your item! Best wishes, Olivia
Respuesta de Neo Direct
We are so happy to hear this Amanda, thank you for the feedback!
Respuesta de Neo Direct
Thank you Margaret for the 5 star feedback!
Respuesta de Neo Direct
Thank you for the lovely feedback! Neo Direct
Thin plastic suitcases that won't last 1 trip
Ordered 3 set of suitcases. Wheels stucks while walking at home. Poor quality. Sent many emails to return but they just send me reply that send us pictures nothing else. They are dodgy and will not return. Wasted my money on thin plastic suitcases.
18 de marzo de 2025
Opinión espontánea
Respuesta de Neo Direct
Thank you for the feedback, we are so sorry to hear you have had this experience. We have tried to contact you to resolve this but received no response. Please contact us at support@neodirect.com, if you would like some help with this. Best wishes, Olivia
The chairs stinks of mildew!
27 de febrero de 2025
The rack came on time very please with…
The rack came on time very please with it .The man who delivered it was pleasant and carried it into the house.
20 de febrero de 2025
Respuesta de Neo Direct
Thank you for the lovely feedback! Neo Direct
Respuesta de Neo Direct
Thank you for the lovely feedback! Neo Direct
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