NeonificOpiniones 

Respuesta de Neonific

27 mar 2024

Thank you for taking the time to share your experience with us on Trustpilot! We're thrilled to hear that you were satisfied with the finished product and our support team's assistance. It's wonderful to know that we could meet your strict timeframe and help clarify any details along the way. We look forward to the opportunity to work with you on future neon projects and continue providing the excellent support you've come to expect from us. Your feedback is greatly appreciated and motivates us to maintain high standards of service and quality. Thank you for choosing us for your LED neon sign needs!

Respuesta de Neonific

27 mar 2024

Fair comment. The confusion likely stemmed from our customizer's auto-generated visualization, which may have led the customer to interpret the design as "double-lined" rather than the intended "single-lined" format. The customer's expectation was for the LED to outline the letters, rather than fill the body of the letters. In our effort to rectify this, we produced and supplied a replacement sign that aligns with the double-lined design, offering this at cost. We are currently awaiting the customer's evaluation of the replacement sign to ensure it meets the customer's satisfaction.

With regards to the feedback on our responsiveness, we try to respond to our customers within 24 business hours, and we have almost always done that. However, we can only be as responsive as the customer too. We're reviewing our current process and looking for opportunities to be more responsive to meet customers' expectation.

As a precautionary measure to prevent future misunderstandings, we have since removed the font that caused the confusion from our customizer.

Respuesta de Neonific

8 ene 2024

Thank you for your wonderful review! We're thrilled you're happy with the sign's design and colors. It's great to hear you had a positive experience with our customer service. We're proud to have created a neon logo for your company. Looking forward to helping you again in the future.

Respuesta de Neonific

27 dic 2023

Thank you so much for taking the time to leave us this wonderful review on Trustpilot. We are thrilled to hear that you found our advice helpful and are satisfied with the high quality of our products at Neonific.

Our team is dedicated to providing the best possible experience to our customers, and your feedback is a testament to our efforts. If there's anything else we can do for you, please don't hesitate to reach out.

Thank you for choosing Neonific, and we look forward to serving you again!

Respuesta de Neonific

27 dic 2023

Nous vous remercions sincèrement d'avoir pris le temps de partager votre expérience positive avec Neonific. Nous sommes extrêmement heureux d'entendre que notre enseigne a répondu à vos attentes et que vous avez trouvé notre rapport qualité-prix avantageux. Votre satisfaction est notre plus grande récompense.

Nous nous engageons à offrir des produits de qualité et un service client exceptionnel. Si vous avez des questions ou besoin d'assistance supplémentaire, nous sommes toujours là pour vous aider. Merci de nous avoir fait confiance et nous espérons avoir le plaisir de vous servir à nouveau.

Respuesta de Neonific

19 dic 2023

Thank you for taking the time to share your feedback with us. We're truly pleased to hear that the sign has been well-received by your husband, his students, and fellow teachers in his classroom!

We understand your initial expectations regarding traditional neon, and we apologize for any misunderstanding. Our products are crafted using LED technology, which, while designed to emulate the classic neon aesthetic, provides several added benefits. Notably, LED signs are more suitable for environments like classrooms because they are much safer - they don't break or shatter like traditional glass neon in case of accidents. This makes them a more secure and reliable choice for public spaces, especially those frequented by students.

In addition to being safer, LED technology is more energy-efficient, durable, and environmentally friendly compared to traditional neon. We strive to make this distinction clear on our website and will review our product descriptions to ensure our customers have all the necessary information before making a purchase.

We appreciate your support and are glad that the sign has become a beloved addition to your husband's classroom. If you have any further questions or need assistance, please don't hesitate to contact our customer service team.

Warm regards,
Neonific Customer Service Team

Respuesta de Neonific

1 nov 2023

Thanks for the positive review. We're happy that the team here were able to exceed your expectations. Your satisfaction is our top priority, and we're so glad to have hit the mark for you. We appreciate your trust in us and look forward to being your go-to for any future signage needs. Thanks again for choosing Neonific!