Neptune Health Opiniones 274

TrustScore: 3.5 sobre 5

3,3

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Ordered in beginning of April 2026, no shipping updates. Took three different emails asking for an update before they responded it was back ordered due to an ingredient. They said another 3-4 weeks un... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Purchased April 15 2026... with On Shop Didn't receive a tracking number. On Shop was waiting for a response & wouldn't help in the matter. I called number no answer, I emailed no answer. I ordere... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Neptunes Tallow was great. I would definitely recommend it to anyone who'd like to try tallow with no fillers or any other bi-products. It kept me very well moisturized, it wasn't greasy and subtle sc... Ver más

Valorada con 5 estrellas sobre 5

My skin feels very soft, moisturized, dryness is going away, fine lines are less noticeable! I don’t have to use as much concealer as before thankfully, and the balm compliments my blush make up! I ne... Ver más


Información de contacto

3,3

Medio

TrustScore: 3.5 sobre 5

274 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que solicite reseñas

Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas

Ha contestado el 25% de las opiniones negativas

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Valorada con 1 estrellas sobre 5

Customer service makes this business seem shady

I am anxious to use this product, but after reading reviews I am skeptical. I too, received 3 jars which one of the jars has a broken lid. I cannot get through to them. When I fill out the contact form it will not accept it and loops me right back around. It seems if the product is this expensive they would use better packaging, as I see other reviews complaining about broken jars and not getting responses from the company. It sounds very shady to me. I will look for a different company with a similiar product, if I like this, to do business with in the future.

4 de diciembre de 2025
Opinión espontánea
Valorada con 3 estrellas sobre 5

74.00-70% off on the Black Friday is not true

I’ve been using the product for a month now I do feel that it is more moisturizing, but it’s not fading dark spots or taking away any wrinkles. I’m almost out of the first bottle and I do like the moisture so I was going to purchase another where they had a black Friday deal for 75% off. Well if you bought two and got one free it came to $74 but when you put the code in for the 75% off, it adds back your shipping charges and only reduces the amount by $14 where is the 75% off…obviously I exited out and did not make the purchase but I wish they’d be upfront and not take advantage of people when making a purchase.

4 de diciembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

not ready for more

not ready for more. did not see any change. you make it impossible to cancel 1 order so I want to cancel it all.

1 de noviembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Don’t waste your money

Don’t waste your money! It’s so expensive but I thought, “Hey it’s getting a lot of social media posts let’s check it out!” It’s awful! It’s like spreading petroleum jelly all over your face!” Then you wake up and have grease stains on your pillow! And the return process??? You get 14 days to try it and send it back before they refuse a refund! Who out there can tell a NOTABLE difference with wrinkles in 14 days??? I wouldn’t bother! Just go buy yourself a jar of Vaseline, you’ll get the same result!

20 de octubre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Their ad says 60 day money back…

Their ad says 60 day money back guarantee but when I asked for my money back they claim that the 60 days are only for product damaged or missing in shipment. Nowhere on the order page do you see that. You have 14 days, which wouldn't be enough time to see if it does anything, and who would wait 60 days if their shipment was damaged or never arrived? I would gve
no stars if that was an option.

14 de octubre de 2025
Opinión espontánea
Logotipo de Neptune Health

Respuesta de Neptune Health

Hi,

Thank you for sharing your feedback, and we apologize for any confusion regarding our return policy.

Our 60-day money-back guarantee is specifically for damaged or missing items during shipment. For other return reasons, such as allergies, as you informed us, we ask that the request be made within 14 days, as any allergic reactions would typically become noticeable within that timeframe. However, we do extend returns up to 30 days in certain cases.

Unfortunately, as your request was made after this period, we are unable to process a return or refund.

We truly appreciate your understanding, and please let us know if you have any further questions.

Valorada con 5 estrellas sobre 5

This stuff is amazing

This stuff is amazing. After one month of use I am able to go makeup free for the first time in 20 years with complete confidence. I am stunned by how effective this is. It did take 6 weeks for my delivery but it was 100% worth the wait. Cannot recommend more highly!

5 de octubre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Horrible customer experience

Can't cancel subscription because the hyperlink in the email sends you to a website that doesn't exist. Can't contact the company by phone and they never respond to their emails. One of the worst companies I've ordered anything from. Very incompetent.

18 de agosto de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

They do not pack well - brken jars, lids nots firmly on. This can't be a health conscious company. I sent them a photo with 6 of 9 no refund.

Do not buy from this company. 6 of 9 jars were broken, packed with 1 piece of brown paper- grease all over, the jars had heated and NONE of it was salvagable. They asked for "better pics" so they could see which were broken. I would not use any since all jars were leaking and soaked in the rancid grease.

8 de julio de 2025
Opinión espontánea
Valorada con 3 estrellas sobre 5

Although I like the product

Although I like the product, promotions and subscriptions aren’t filled in a timely manner. They have been unable to keep up with the product demand.

3 de marzo de 2025
Opinión espontánea
Valorada con 4 estrellas sobre 5

So soft; little smell

I love my tallow balm and how it makes my skin feel. It smells a tiny bit like beef and my fiancé doesn’t like to kiss me after I put it on, but it’s still worth it for how soft it makes my face:

27 de abril de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Don’t purchase!!!

I’m not sure why a company advertise their products and they don’t have the availability to fulfill orders. I placed an order on February 9 as of March 8. I have yet to receive my order and every time I email the company they keep telling me that they’re waiting on more product to arrive And to be patient with them. How do they expect for a consumer to be patient with them if they took my money immediately?

I wouldn’t buy from them. I wanted to try the product out, but they just lost a customer.

9 de febrero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

First pack went out

First pack went out, turned to powder as I chewed. Neptune promised to send a pack 6 Months later...GUESS WHAT NEPTUNE...U SUCK!

1 de diciembre de 2024
Opinión espontánea
Valorada con 4 estrellas sobre 5

A little goes a long way

A little goes a long way! I made the mistake of using too much and it felt greasy and would come off on my pillow case. I’d avoid using it over breakouts since it seems to make it worse but I do notice a difference on dark spots and overall and it’s only been a week of use.

20 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Love this product!

Love this product! It’s my go to for morning and night skin care. Very hydrating. Noticeable glow after very few uses.

20 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

This balm saved my winter skin

This balm saved my winter skin. I’ve been using it every night for 2 weeks and my chapped/crepey/red winter skin has been revived. I wake up every morning and my skin feels better and better.

19 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

This Tallow and Honey balm is the Best

This Tallow and Honey balm is the Best! I've been using face oils for a few years, with okay results. But, I can see and feel such a difference after using this product for 3 weeks! Thank you and keep up the good work!

19 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

This skin care product is now my…

This skin care product is now my favorite and I know I will be a lifetime customer! The balm leaves your skin so soft, like baby-soft skin. It smooths out your pores, and any primer on top enhances the softness. My coworker always has smooth glowing skin and I asked her what she used. She uses the whipped but I love the balm. I bought some for my 74 yr old mother because it has worked so well. I am getting compliments at work too! I am 40yrs old so having great skin really matters to me!

6 de febrero de 2025
Opinión espontánea

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