Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I ordered a chair in July and it still hasn’t arrived. I have received 3 emails with them delaying the purchase. I asked for any compensation or discount given the constant delays and they flatly re... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Seamless customer service, Becky helped with a couple of swatches for our new Massimo rug, we held onto the one we liked until the rug arrived then returned it for a refund. Couldn't have been easie... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I'm used to dealing with the likes of Conran or Skandium but they have recently been pretty poor on communication so thought I'd try Nest. I have so far in the span of 2 weeks ordered various differ... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

A most pleasant and smooth experience with nest with regards to buying a baixa chair and a noomi chair with footstool. An 8-10 week lead time on the items i purchased was absolutely spot on w... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de muebles
  2. también en la categoría
  3. Tienda de artículos para el hogar
  4. Tienda de iluminación
  5. Tienda de mobiliario para cocina
  6. Tienda de mobiliario para salones
  7. Tienda de sofás

Escrito por la empresa

We sell expertly curated brands that have the same thing in common: they are passionate about producing high quality, innovative and modern design. A small independent, we genuinely love what we sell, we listen and are proud to deliver a personal, friendly service with every purchase.


Información de contacto

3,4

Medio

TrustScore: 3.5 sobre 5

180 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 100% de las opiniones negativas

Suele responder en menos de 48 horas

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3,4

Todas las opiniones

(180)

14 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Brilliant company

Brilliant company, brilliant service. Would highly recommend. Have now ordered more from them.

26 de agosto de 2022
Opinión espontánea
Logotipo de Nest.co.uk

Respuesta de Nest.co.uk

Hi Andrew,
Thank you for your review. We really appreciate hearing your positive feedback.
We look forward to welcoming you back again.
Team Nest

Valorada con 5 estrellas sobre 5

Excellent customer service

Excellent customer service, Fatima is an asset to the company giving me excellent care and information in my assistance to find exactly what I was looking for.

25 de agosto de 2022
Opinión espontánea
Logotipo de Nest.co.uk

Respuesta de Nest.co.uk

Hi,
Thank you for your kind words, Fatima will be delighted to hear your feedback. If you need any further assistance we’d be happy to help.
Team Nest

Valorada con 5 estrellas sobre 5

Professional and a pleasure to deal with

Got in touch with Becky today regards some advice on a light . I was very impressed with her can do attitude quick replys and emails. Professional and above and beyond. Nothing but 5 stars thank you

24 de agosto de 2022
Opinión espontánea
Logotipo de Nest.co.uk

Respuesta de Nest.co.uk

Hi Brett, this is great to hear!
We will be sure to pass your message to Becky.
Please do not hesitate to get in touch if you have any more queries.
Thank you.
Team Nest

Valorada con 5 estrellas sobre 5

Seamless customer service

Seamless customer service, Becky helped with a couple of swatches for our new Massimo rug, we held onto the one we liked until the rug arrived then returned it for a refund. Couldn't have been easier.
Kept us informed on delivery, we're delighted with our rug, even better than the swatch!
Will definitely shop with them again.

22 de agosto de 2022
Opinión espontánea
Logotipo de Nest.co.uk

Respuesta de Nest.co.uk

Hi Christine,
Thank you for your feedback, this is great to hear and we are glad to hear that you are enjoying your rug!
Becky will be delighted to hear your feedback - we will be sure to pass this on to her.
Thanks again.
Team Nest

Valorada con 5 estrellas sobre 5

I really like Nest

I really like Nest. I stumbled upon them accidentally whilst researching a product, and I've found them to be the "best in class" for home furnishings. I've taken risks in my product choices, and each time it's really paid off. The delivery services Nest use are exemplary, as is their customer services. I feel more and more confident in the company each time I use them. Thank you, Nest.

19 de agosto de 2022
Opinión espontánea
Logotipo de Nest.co.uk

Respuesta de Nest.co.uk

Hi Liz, this is great to hear!
We really appreciate your positive feedback.
If there is anything else we can help you with please get in touch.
Thank you.
Team Nest

Valorada con 5 estrellas sobre 5

Excellent response

Excellent response, even though they weren’t the contact that I needed for my products they put me in touch with the correct company thanks Becky 👍

17 de agosto de 2022
Opinión espontánea
Logotipo de Nest.co.uk

Respuesta de Nest.co.uk

Hi Lloyd,
Thank you so much for taking the time to leave us a review. If there is anything else we can help you with please get in touch.
Team Nest

Valorada con 5 estrellas sobre 5

I bought 6 chairs from Nest and could…

I bought 6 chairs from Nest and could not of had a better experience! The quality of the chairs was exemplary, the service was outstanding. Thank you Nest for restoring my faith in online shopping!

15 de agosto de 2022
Opinión espontánea
Logotipo de Nest.co.uk

Respuesta de Nest.co.uk

Hi Annabelle,
We hope you’re enjoying your new chairs. Thank you for taking the time to leave us a review, we really appreciate it.
We look forward to welcoming you back as a Nest customer soon.
Team Nest

Valorada con 5 estrellas sobre 5

Mistaken Identity

Even though I got the wrong company Ashley was a fantastic help pointing me in the right direction in a very timely manner. Many thanks for your time and effort.

2 de agosto de 2022
Opinión espontánea
Logotipo de Nest.co.uk

Respuesta de Nest.co.uk

Hi,
Thank you so much for taking the time to leave us a review. If there is anything else we can help you with please get in touch.
Team Nest

Valorada con 5 estrellas sobre 5

Great experience shopping first time on…

Great experience shopping first time on Nest. I chose a lamp that was later found to have a long lead time and the sales rep (Fatima) contacted me to suggest a substitute item. They were really friendly, speedy and prompt.

25 de julio de 2022
Opinión espontánea
Logotipo de Nest.co.uk

Respuesta de Nest.co.uk

Hi Ronald,
Thank you for your kind words, Fatima will be delighted to hear your feedback. If you need any assistance in the future, we’d be very happy to help.
Team Nest

Valorada con 5 estrellas sobre 5

Excellent shopping experience from Becky from Nest.co.uk

I searched a lot for the coffee table I wanted and found it on your website.
I contacted customer service and got a quick reply from the lovely lady Becky with all the answers to my questions. Becky was very helpful, patient and kind to me. And at my request, I received a price quote from her and decided to purchase another table in a different size. In conclusion, I had an excellent shopping experience when I am from another country and everything was done with the help of the emails.
I will definitely continue to purchase from Nest.co.uk.
So thank you very much for everything dear Becky.
Greetings and all the best,
Alona Shahar

25 de julio de 2022
Opinión espontánea
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Respuesta de Nest.co.uk

Hi Alona, this is great to hear!
We will be sure to pass over your message to Becky.
Please do not hesitate to get in touch again.
Thank you.
Team Nest

Valorada con 5 estrellas sobre 5

I reached out to customer service in error, and got a prompt reply.

I reached out to customer service in error. I was trying to locate a different Nest entity. However, this Nest replied promptly and directed me to the correct entity.

19 de julio de 2022
Opinión espontánea
Logotipo de Nest.co.uk

Respuesta de Nest.co.uk

Hi Michael,
Thank you for taking the time to leave us a review. If there is anything else we can help you with please let us know.
Team Nest

Valorada con 1 estrellas sobre 5

Refund processing delay (2 months)

6 months after ordering usm completely damaged

The refund processing nest said it would proceed, but...

No progress at all for two months?

16 de julio de 2022
Opinión espontánea
Logotipo de Nest.co.uk

Respuesta de Nest.co.uk

Thank you for getting in touch.
We are sincerely sorry to hear of the damage to your goods.
It sounds like you are currently working with our expert claims team who are handling this for you. Claims for damaged items can take time depending upon the circumstances.
If I could kindly ask you to contact our friendly Customer Care Team via info@nest.co.uk with your order details and contact information, we can check on the progress of your claim and escalate this as necessary for a prompt resolve.
Please rest assured we will fix this for you.
Kind regards,
Team Nest

Valorada con 5 estrellas sobre 5

Everyone needs to absolutely avoid this…

Wrong company. Initially was 1star for other Nest but its wrong one. Polite lady explain that over phone and even offer help in getting in contact with correct Nest. Wish my Nest had same customer service.

7 de julio de 2022
Opinión espontánea
Logotipo de Nest.co.uk

Respuesta de Nest.co.uk

Hi Stan,
Thanks so much for taking the time to leave us a review. Glad we could help clarify which Nest we are. If there is anything else we can help you with please feel free to get in touch.
Team Nest

Valorada con 5 estrellas sobre 5

Impressed.

I contacted Nest (via email) by mistake. I thought I was contacting Google - Nest. Had a same day response from Sarah explaining my error and that they were not in a position to help. But then went on to give me contact details for Nest support. With service like that I would certainly purchase lights and furniture from an obviously professional company. 5 stars.

5 de julio de 2022
Opinión espontánea
Logotipo de Nest.co.uk

Respuesta de Nest.co.uk

Hi Andy,
Thank you so much for taking the time to leave us a review. If there is anything else we can help you with please get in touch.
Team Nest

Valorada con 1 estrellas sobre 5

Great website but let down by customer…

Great website but let down by customer service. Unfortunately, they wouldn't accept a return made within the return window because "they couldn't find my request" even though I provided the proof of it being sent. Such a shame and a very bad e-commerce experience.

2 de julio de 2022
Opinión espontánea
Logotipo de Nest.co.uk

Respuesta de Nest.co.uk

Dear Mikkel,
Thank you for your feedback.
We are very sorry to hear that you feel your experience was let down by the service you received. We are disappointed to learn this as we pride ourselves on the excellent customer service we deliver. Your feedback is currently being reviewed by our Customer Care Team, further feedback will be provided to you shortly by email.
If you have supplied proof that your request was made, I cannot see why this would not be accepted. Hopefully, our team can shed some light following a review. Returns to us should take place within 14 days of delivery to you, for further information please see our website and/or our terms and conditions.
We are pleased to hear that you like our website and would like to thank you for shopping with Nest.
Kind regards,
Team Nest

Valorada con 5 estrellas sobre 5

I mistakenly contacted Nest.com whilst…

I mistakenly contacted Nest.com whilst trying to contact Google nest. The wonderful Sarah explained my error and provided a link with a phone number for Google nest. That for me goes above and beyond what you would expect when contacting the wrong company. Thank you very much Sarah, your help was much appreciated.

28 de junio de 2022
Opinión espontánea
Logotipo de Nest.co.uk

Respuesta de Nest.co.uk

Hi Ash,
Thank you so much for taking the time to leave us a review. If there is anything else we can help you with please get in touch.
Nest.co.uk

Valorada con 5 estrellas sobre 5

Thank you for delivering

Thank you for delivering the sofa to Japan.

It took a little while, but it arrived in perfect condition.

17 de junio de 2022
Opinión espontánea
Logotipo de Nest.co.uk

Respuesta de Nest.co.uk

Hi Yoshiki,
We hope you’re enjoying your new sofa. Thank you for taking the time to leave us a review, we really appreciate it.
We look forward to welcoming you back as a Nest customer.
Team Nest

Valorada con 5 estrellas sobre 5

phenomenal company

phenomenal company, great people working for them and Becky was so helpful. They provide the best services with speed and efficiency. Would highly recommend!

10 de junio de 2022
Opinión espontánea
Logotipo de Nest.co.uk

Respuesta de Nest.co.uk

Hi Louis, this is great to hear!
We will be sure to pass over your message to Becky.
Please do not hesitate to get in touch if you have any more queries.
Thank you.
Team Nest

Valorada con 5 estrellas sobre 5

Great experience

Great experience - thanks

6 de junio de 2022
Opinión espontánea
Logotipo de Nest.co.uk

Respuesta de Nest.co.uk

Hi Steve,
Thank you for your review. We really appreciate hearing your positive feedback.
Team Nest

Valorada con 5 estrellas sobre 5

Super quick at responding and helpful.

30 de mayo de 2022
Opinión espontánea
Logotipo de Nest.co.uk

Respuesta de Nest.co.uk

Hi Sara,
Thank you so much for taking the time to leave us a review. If there is anything else we can help you with please get in touch.
Team Nest

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