The new Pleio devices work well. My complaint is with the follow up to questions raised. I have not had any response to 3 separate questions asked at different times. My last question was about subscr... Ver más
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The new Pleio devices work well. My complaint is with the follow up to questions raised. I have not had any response to 3 separate questions asked at different times. My last question was about subscr... Ver más
La empresa ha respondido
just can't contact them they won't reply to any of my many emails, having subscribed to their new service I've had no equipment or replies the phone number won't ring and they don't reply on c... Ver más
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Persuaded to "upgrade" by Talktalk. What a mistake. No record facility built in, only via USB and then can't watch one while recording another channel. Previous box had built in record and could watch... Ver más
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The software works seamlessly between on demand and live tv. The netgem mobile app is probably the best I’ve ever used. Alexa works without a hiccup. Unfortunately I ended my membership during the fre... Ver más
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Netgem TV is a cutting-edge television service that offers a next-generation TV experience for viewers in the UK and Ireland. It provides an extensive selection of over hundreds of selected TV channels, including popular ones such as BBC, All 4, ITVX, and My5, as well as a range of other entertainment options such as Amazon Prime Video, Hayu, Netflix, Rakuten TV, YouTube, TikTok, Acorn TV, and many more. Netgem TV is a game-changer for the television industry as it offers viewers a more personalised, convenient and innovative experience. It brings together traditional TV channels and modern streaming services to offer a seamless and streamlined viewing experience. It is easy to use and has a user-friendly interface that allows users to navigate the platform with ease. One of the key features of Netgem TV is its ability to recommend personalised content based on the user's viewing history and preferences. This ensures that viewers always have access to the content they are interested in, without having to waste time searching for it. Overall, Netgem TV is an innovative and comprehensive television service that caters to the needs of modern viewers. With its extensive range of channels and on-demand content, user-friendly interface, and personalised recommendations, it is a must-have for anyone looking for a more convenient and enjoyable TV viewing experience.
No commitment. Free shipping. Hassle-free returns.
Bank Chamber, 6 Borough High Street, SE1 9QQ, London, Reino Unido
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The new Pleio devices work well. My complaint is with the follow up to questions raised. I have not had any response to 3 separate questions asked at different times. My last question was about subscriptions when we own the boxes after the initial 12 months. Each box is registered separately does that mean we have to pay a subscription for each box instead of the normal subscription model. They do not seem interested in replying!

Respuesta de Netgem TV
just can't contact them they won't reply to any of my many emails, having subscribed to their new service I've had no equipment or replies the phone number won't ring and they don't reply on chat, just seems a con to me.
was eventually sorted after a month of trying!
Now after almost a week still not able to contact them by email or phone (phone just disconnects as soon as dialled) is this company doing business or not????
and still no response even 2 weeks later what a very poor company I would certainly not recommend using them
All resolved now but took nearly a month!

Respuesta de Netgem TV
Ordered Netgem TV (directly through Netgem website) in early 2024 and cancelled the TV box within a couple of days so never received it or any of their TV services as I was within the cooling off period. They have continued to send multiple emails with invoices demanding £10 per month since then and currently my balance is £209 for no services or equipment received. I have sent tens of multiple emails to them over the years requesting cancellation but they have failed to dignify me with a single response. As someone with chronic severe mental illness this company causes me nothing but immense levels of distress as they are unwilling to communicate at any level on the matter.

Respuesta de Netgem TV
Feel like banging my head now till it’s numb because talk talk have yet again ignored my cancellation requests in writing and even though I have it in writing they will agree to cancel it within 30 days, I e received a bill for the month afterwards.
I’m not using talk talk since sep 5th 2025 but they have bills for sep and October and they agreed and the. Went back o. What was written to me. Over the phone they say they will think about it .
I cannot take this stress anymore
Feel like banging my head u TIL I’m in hospital because of talk talk

Respuesta de Netgem TV
I emailed Netgem to cancel my subscription in October 2024 as per their instructions on their website, but they are still taking £15 a month from my Visa Debit card. I have emailed them, used their 'Chatbot', tried telephoning them (number not recognised!!) and have had no response back other than their standard System Generated Responses. I have now overpaid £150 for a service I have cancelled and am not using.
I am disgusted by this service, and would NOT recommend them at all. Non-existent customer service.

Respuesta de Netgem TV
Thank you for the competition prize from fuel much appreciated

Respuesta de Netgem TV
Absolute rubbish. I enter a selection of favourite channels, they may be there for say 24 hours and then disappear. Any planned recordings are also prone to disappear. The box is part of a package supplied by BRSK who seem incapable of sorting out the problem. The problem has been ongoing for months now. If I could give minus 5 stars I would.
19/02/25 I've given up and bought a Manhattan box. It's a revelation.

Respuesta de Netgem TV
Absolute rubbish, I've just spent hours trying to get beyond the adverts after section 1 of a film on my5.
7 adverts after 7 adverts each time I try to play it.
Netgem TV seems to stumble along with a box that barley copes with the instructions from the remote. I have only had it for 2 months but all I seem to be doing is paying £10 a month for Freeview. Sky is dearer but at least it worked. Just wish I coukd get out if the contract. I certainly will never renew it,

Respuesta de Netgem TV
so easy to navigate, feels user friendly and plenty to watch.

Respuesta de Netgem TV
Great value for money, love the pause live tv feature. Fantastic customer service. Would recommend to anyone.

Respuesta de Netgem TV
Amazing content and great selection of channels

Respuesta de Netgem TV
Just one problem after another. Worked with Alexa, then it didn't (all I did was add an Alexa dot in another room). So I read do a factory reset (I'd set up Alexa numerous times but Alexa can never find the Netgem box). Btw: Netgem last updated their Alexa connection 4 years ago!!!!! But I forgot when I did the reset that Netgem hangs up when trying to find my Eero router. So now I can't connect to the Internet. This is the third time. In the past, Netgem displays the list of available networks after hours and numerous rebooting of all the hardware. I'm so tired of Netgem. I've lost hours fighting it.

Respuesta de Netgem TV
I recently switched to Netgem TV, and I’m thrilled with the results. The setup was a breeze, and the interface is user-friendly. I love the wide range of live channels and the seamless integration with the apps. The picture and sound quality are excellent, and the catch-up feature is a real bonus.
Customer support was responsive and helpful when I had questions. Considering the features and quality, Netgem TV offers incredible value for money. Highly recommended for anyone looking for a versatile and affordable TV solution!

Respuesta de Netgem TV
I have loved using my soundbox provided by Netgem. It has allowed me to access French channels in the UK and loads of free apps. Highly recommend!

Respuesta de Netgem TV
This NETGEM 4K Box is useless I haven’t been able to access any HD (freeview) channels for some time now had enough of paying for an unproductive product…so I will be returning the box …

Respuesta de Netgem TV
Netgem is the most dreadful company I have ever dealt with. The TV Box is unresponsive to the supplied remote control. It needs to be switched off from the power and switch back on in order the remote to work. After switching the tv box after a while you find it on standby mode, does not respond to the remote whereby you need to unplug it and plug back on for the remote to work.
The support team is unresponsive whatsoever. Their phone number on the Web is a wrong number. I will soon be cancelling my subscription.

Respuesta de Netgem TV
Simple to set up and a great choice of channels. Works well on my phone too, very pleased.

Respuesta de Netgem TV
Absolutely love Netgem TV! Cheap and cheerful, it has all channels I want and need in one place.

Respuesta de Netgem TV
Writing a review here seems to be the only way of contacting Netgem's customer services. I previously wrote a 1 star review about inability to cancel my account and constant emails looking for payment. After this I was contacted by their customer services with instructions (at cost to myself of texts to s premium number). This route to cancel did not work and still get constant emails with demands for money and it is back to silence from customer services. For any doubt to them, I am not a Three customer, the demands for money are from Netgem and I would like Netgem to cancel my account. Customer service is the worst I have experienced from any company with refusal to take responsibility. Fault is either with customer or third party. Please take responsibility and act upon what should be a simple request.

Respuesta de Netgem TV
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