I ordered two blinds from Argos which were delivered a couple of days late but they seem to be the delivery company DX since they gave a date and then didn’t deliver it on that date and when they did... Ver más
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Ordered 8 blinds in total to fit out a whole house they’re good quality and easy to install and arrived in 4 days. 1 blind had a broken pull cord mechanism but a replacement part was dispatched and r... Ver más
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Horrendous customer service. I ordered an item and >2 weeks later the shipping tracking is showing as not having received the item. Emailed, got a response but no follow up and not details. Worst o... Ver más
I was struggling finding a fixed curtain pole until I came across this website. Where you can order the exact length you want. Ordering was easy once I had decided what decorative ends I wanted. The... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de persianas
- Tienda de cortinas
- Fabricante y proveedor de cortinas
- Tienda de hágalo usted mismo
- Accesorios para muebles
- Tienda de tratamiento de ventanas
Escrito por la empresa
Blind Shop
Información de contacto
Unit 4B , Park Farm , Billesdon, LE7 9FN, Leicester, , Reino Unido
- 07432241144
- Sales@newedgeblinds.com
- newedgeblinds.co.uk
3,7
Medio
835 opiniones
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I ordered a Roman blind cassette kit
I ordered a Roman blind cassette kit. Unfortunately, the wrong kit was delivered. However, the customer service was excellent and having notified them by email of the error, I was promptly informed the correct kit would be dispatched. Both delivery of the original kit and the replacement was very swift. I haven't used the kit yet, but at first glance it appears to be exactly as described on the website and I see no reason why it won't do the job. Thank you to New edge blinds!
26 de agosto de 2025
Opinión espontánea
Respuesta de Newedgeblinds
Hi,
Thank you for taking the time to leave your review.
We’re sorry for the initial mix-up with the kit, but we’re pleased to hear our team was able to resolve this quickly and that both deliveries arrived promptly. It’s great to know the replacement appears exactly as expected.
Thank you again for choosing New Edge Blinds, we hope the kit works perfectly for your project.
Kind regards,
Truly an excellent experience.
I was worried about using New Edge Blinds as the products just seemed too good to be true. Anyway I asked a couple of questions and got the answers I needed, so I ordered two Venetian Blinds. I must now admit any worries were ill founded. The customer service has been exceptional. The blinds were despatched the next day and I received a tracking number, so once DHL had collected them I could track easily. The blinds were the delivered the next day. So, all in all the service was absolutely fantastic, the delivery was brilliant, the blinds very easy to fit and the price was really good. But, best of all the blinds just look so amazing and have really finished off my two shower rooms. I cannot recommend this company enough.
5 de septiembre de 2025
Opinión espontánea
Respuesta de Newedgeblinds
Hi Dean,
Thank you so much for taking the time to leave such a detailed and positive review.
We’re delighted to hear your experience exceeded expectations — from the initial enquiries through to despatch, delivery, and installation. It’s especially great to know the blinds have finished off your shower rooms so well.
Thank you very much for the recommendation and for choosing New Edge Blinds, we truly appreciate it.
Kind regards,
It arrived bent
It arrived bent. but now an offer to sort it out which is wonderful, thank you very much
5 de septiembre de 2025
Opinión espontánea
Respuesta de Newedgeblinds
Hi Sue,
Thank you for your feedback.
We’re sorry to hear the item arrived bent, but we’re really pleased we were able to offer a solution and get this sorted for you. Thank you for your patience, and we appreciate you taking the time to update your review.
Kind regards,
I think ive been scammed by this…
I think ive been scammed by this company . I ordered nxt day got a dispatch email with a tracking no that does not exist tried ringing i get the same answer we will pass ur enquiry on then i get an email saying out of stock ive rang 3 times and still we will pass it on do not! Use this company
5 de septiembre de 2025
Opinión espontánea
Respuesta de Newedgeblinds
Hi Michelle,
Thank you for your feedback.
We’re very sorry for the frustration caused and want to reassure you that we are absolutely not a scam. When next-day delivery is selected, a dispatch confirmation and tracking number are generated automatically; however, if stock availability changes before the courier collects the parcel, the tracking may not activate. This appears to be what happened here, which we agree should have been communicated more clearly.
We apologise for the mixed messages and the delay in getting a clear update to you. This is not the level of service we aim to provide, and your comments have been fed back internally to prevent a repeat.
If this matter hasn’t already been resolved, we would welcome the opportunity to review it properly and ensure the correct outcome for you.
Kind regards,
All good
We fitted our ceiling curtain track today. Was easy to fit, all fixtures and fittings supplied and is great quality. Also very speedy delivery. Well pleased with our purchase especially when it was on sale. Thank you. D&D Orr
4 de septiembre de 2025
Opinión espontánea
Respuesta de Newedgeblinds
Hi Doris,
Thank you for your lovely review.
We’re really pleased to hear the ceiling curtain track was easy to fit, arrived quickly, and that you were happy with the quality and value , especially when purchased on sale. It’s great to know everything went smoothly.
Thank you again for choosing New Edge Blinds.
Kind regards,
Roof blinds
When it arrived I was going to fit next day.but it looked easy to fit so I gave it a go fitted and working in half an hour looks great.
25 de agosto de 2025
Respuesta de Newedgeblinds
Hi Anthony,
Thank you for your review.
We’re really pleased to hear the roof blind was easy to fit and that you had it installed and working so quickly. It’s great to know it looks good too.
Thank you for choosing New Edge Blinds, we hope to help you again in the future.
Kind regards,
Do not buy from this company
Do not buy from this company. I ordered a blind through Tesco Marketplace. Size ordered 170 cm wide by 130 cm drop. They sent 170 cm by 120 cm. When I queried it they said they don’t make them in 130 drop and I need to order a made to measure blind. They don’t offer free return. In an attempt to get my money back they reckon I need to organise my own return at a cost of over £35 to send the wrong item back. They have not accepted responsibility for the error, just keep saying they don’t offer returns. It’s unbelievable that they’re still trading!!! Avoid!!
Part 2: thanks for the reply, Newedgeblinds. However, you forgot to mention that you admitted sending me the wrong blind but still expect me to return it at my own expense. Email from your so called customer service reads “ I’m very sorry for the inconvenience caused by receiving the incorrect blind. Unfortunately, we are unable to issue a refund without the return, and we are also unable to facilitate or cover the return postage cost.” These are YOUR processes that YOU need to change if you’ve made a mistake. Why should I be paying £35 for a courier to return the wrong blind to you?!?! Basic customer care- nonexistent. I’ll be reporting you to Trading Standards for mis-selling products to unassuming customers.
28 de agosto de 2025
Opinión espontánea
Respuesta de Newedgeblinds
Hello,
We’re sorry for any disappointment caused. The blinds you ordered are part of our standard size range, which is 170cm wide by 120cm drop – we don’t manufacture these in a 130cm drop. For exact measurements, we recommend our made-to-measure service. As these items are 120cm in length, we’re unable to offer free returns, but they can be returned in line with our returns policy.
Best Regards
The items that were sent were incorrect…
The items that were sent were incorrect and not what was shown on the website. When I contacted customer services I was assured someone would contact me within 24hrs and that was never done. I was emailed and when I showed with proof that items sent were incorrect and one of them was damaged they refused to acknowledge and said I could return back items on my expenses. So very bad customer services will definitely not be buying from them again.
13 de agosto de 2025
Opinión espontánea
Respuesta de Newedgeblinds
Hello,
We’re sorry to hear you feel this way. We can see that the correct items were sent as per your order and that our team responded to all of your queries within 7 hours. As outlined in our policy, we do not offer free returns on these items. We can also see that our customer service team has since confirmed a resolution to your case.
Best Regards
Really good quality blinds
Really good quality blinds, even though there was a bit of confusion as we got made to measure blinds and it didn’t state it on the box. After opening each individual blind we then realised they was correct. That is literally the only thing I can fault, apart from that all good! Very good blinds and didn’t take long to install at all.
15 de agosto de 2025
Opinión espontánea
Respuesta de Newedgeblinds
Hi David,
Thank you for your review.
We’re pleased to hear you were happy with the quality of the blinds and that they were quick to install. We appreciate you mentioning the packaging clarification as well, feedback like this helps us improve how information is presented.
Thank you again for choosing New Edge Blinds.
Kind regards,
Superb quality and customer service
Received my day to night blind within days of ordering and it is stunning. Thee packaging was excellent.
Fantastic quality, it's the second blind and won't be the last.
Customer service is fab kept me updated on my order.
Easy to fit and sits perfectly
22 de agosto de 2025
Opinión espontánea
Respuesta de Newedgeblinds
Hi Nicola,
Thank you so much for your lovely review.
We’re delighted to hear you were happy with the fast delivery, excellent packaging, and the quality of your day & night blind. It’s especially great to know this is your second order and that everything fitted perfectly.
Thank you for your continued support, we look forward to helping you again in the future.
Kind regards,
Order not received gave false tracking…
Order not received gave false tracking info multiple times. Customer service are a joke.
25 de agosto de 2025
Opinión espontánea
Respuesta de Newedgeblinds
Hello,
We can see there was a delay with your order. While the tracking information provided was correct, no updates were initially showing on the courier’s system. The order has since been delivered, but if you experience any further issues, please don’t hesitate to let us know.
Best Regards
Absolutely brilliant company
Just such a fab experience from start to finish - great stock choice, easy to navigate website, ordering was straight forward and very quick delivery. The blind was good quality and arrived in perfect condition. Will definitely use NewEdgeBlinds again, thanks so much.
5 de agosto de 2025
Opinión espontánea
Respuesta de Newedgeblinds
Hi Nicola,
Thank you so much for your lovely review.
We’re delighted to hear you were happy with the fast delivery, excellent packaging, and the quality of your day & night blind. It’s especially great to know this is your second order and that everything fitted perfectly.
Thank you for your continued support, we look forward to helping you again in the future.
Kind regards,
These rails are fantastic
These rails are fantastic. We have a 7.15m opening and wanted something to sit on the top within the door reveal so the curtains would sit closer to the glass. In order to get 7.15m we ordered 2x3m and 1x 1.5m. we bought this twice as we have got a voile curtain and then a blockout curtain. We fitted the two rails parallel to each other in the top of the door reveal. They were so easy to fit together. They glide just perfectly over the joins. You get a handy joining piece for each join and plenty of gliders. The hard part for us (my husband) was drilling the holes (our door reveal is a steel goalpost). I did buy extra gliders but didn't need them in the end. These are really great.
9 de agosto de 2025
Opinión espontánea
Respuesta de Newedgeblinds
Hi,
Thank you so much for such a detailed and thoughtful review.
We’re delighted to hear the rails worked so well for your 7.15m opening and that the joins glided smoothly once installed. It’s great to know the joining pieces and gliders made the setup straightforward, and that the final result met your expectations for both voile and blackout curtains.
Thank you again for choosing New Edge Blinds and for sharing your experience, feedback like this is incredibly helpful for other customers.
Kind regards,
Great value item
Great value item, great quality item. Very quick delivery.
Will definitely put hase from here again.
15 de agosto de 2025
Opinión espontánea
Respuesta de Newedgeblinds
Hi Chris,
Thank you for your review.
We’re really pleased to hear you were happy with the quality, value, and quick delivery. It’s great to know you’d order from us again.
Thank you for choosing New Edge Blinds, we look forward to helping you in the future.
Kind regards,
Respuesta de Newedgeblinds
Hi Oliver,
Thank you for your review.
We’re pleased to hear you were happy with the next-day delivery and the price. Thank you for choosing New Edge Blinds, we’d be happy to help you again.
Kind regards,
Good communication
Good communication, order was processed straight away, order arrived within time frame.
Attached one track today, straight forward, no complications.
18 de agosto de 2025
Opinión espontánea
Respuesta de Newedgeblinds
Hi Daxa,
Thank you for your review.
We’re pleased to hear you were happy with the communication, the processing time, and the delivery. It’s great to know the track was straightforward to fit with no complications.
Thank you for choosing New Edge Blinds, we hope to help you again in the future.
Kind regards,
Ordered two poles and both poles…
Ordered two poles and both poles arrived the complete wrong size and one was bent
28 de julio de 2025
Respuesta de Newedgeblinds
Hello,
We’re very sorry to hear that the poles you received were the wrong size and that one arrived damaged. This is not the standard we aim to deliver. Please contact our customer service team with your order details so we can arrange a replacement or assist you with a return and refund. We’ll also raise this with our packing team to prevent it happening again.
Best Regards
Ordered a sample of ceiling curtain…
Ordered a sample of ceiling curtain runner. Arrived on time and was exactly what we wanted. Haven’t ordered as yet because we’re having some work done.👍
28 de julio de 2025
Respuesta de Newedgeblinds
Hi,
Thank you for your review.
We’re pleased to hear the ceiling curtain runner sample arrived on time and was exactly what you were looking for. No rush at all, we’ll be here whenever you’re ready to place your order.
Thank you for considering New Edge Blinds.
Kind regards,
Excellent Company and great customer…
Excellent Company and great customer support. I highly recommend them and will use them again.
10 de agosto de 2025
Opinión espontánea
Respuesta de Newedgeblinds
Hi,
Thank you for your kind review.
We’re really pleased to hear you were happy with the service and customer support. Your recommendation means a lot to us, and we look forward to helping you again in the future.
Kind regards,
Very fast delivery and quality is best…
Very fast delivery and quality is best thank you
10 de agosto de 2025
Opinión espontánea
Respuesta de Newedgeblinds
Hello,
Thank you so much for your kind words!
We’re delighted to hear you’re happy with the fast delivery and the quality of your order. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your feedback.
Kind regards,
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