Good Investment I purchased a 5 cm Topper, and two pillows for a recently bought new mattress (wasn’t aware of Newentor mattresses then).I am impressed with the pilow comfort and the opportunity t... Ver más
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Consulta las opiniones de los clientes
Wonderful mattress topper that only took a week to arrive .Easy to unpack from box .We let the mattress expand for 24 before lying on it .We have had the most comfortable night's sleep since using it... Ver más
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So comfy! I’d been dealing with a really sore back from co-sleeping with my baby on a folded mattress on the floor, so I finally decided to upgrade our setup. I reused a memory foam mattress topper... Ver más
La empresa ha respondido
Purchased a mattress, it was way to hard. Emailed about my refund that they advertise, they said I need to trial it for 30 days first. After 30 days, I asked for my refund. They said someone would con... Ver más
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Información sobre la empresa
Acerca de Newentor Australia
Escrito por la empresa
Newentor | Care for your sleep💙
📍Since 2018
📍Here we are in Australia
newentor.com.au
Studies have shown that physical health and comfortable sleep are inextricably linked. We make each of our products with love and science and without any harmful substances.
We're for everyone!
Just like our own experience, we make countless improvements to each product after experiencing it ourselves; that's why we make sure that each of our products can actually help everyone who has an uncomfortable night's sleep due to an improperly fitted mattress.
We're affordable
It's important to us that we help as many sleepers as possible. Our prices can be very favourable. At the same time, we offer Afterpay for those who want to benefit before they pay!
We're Committed
We are committed to caring for and helping every sleeper. We exist to help sleep and body pain improve.
📍Since 2018
📍Here we are in Australia
newentor.com.au
Studies have shown that physical health and comfortable sleep are inextricably linked. We make each of our products with love and science and without any harmful substances.
We're for everyone!
Just like our own experience, we make countless improvements to each product after experiencing it ourselves; that's why we make sure that each of our products can actually help everyone who has an uncomfortable night's sleep due to an improperly fitted mattress.
We're affordable
It's important to us that we help as many sleepers as possible. Our prices can be very favourable. At the same time, we offer Afterpay for those who want to benefit before they pay!
We're Committed
We are committed to caring for and helping every sleeper. We exist to help sleep and body pain improve.
Información de contacto
4,3
Excelente
1 mil opiniones
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 48 horas
Así usa esta empresa Trustpilot
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Perfect for me and my needs.
30 de marzo de 2026
Respuesta de Newentor Australia
We're delighted to hear you love your purchase! Your satisfaction means everything to us. Thanks for choosing Newentor—we're here whenever you need us!
Respuesta de Newentor Australia
We're delighted to hear you love your purchase! Your satisfaction means everything to us. Thanks for choosing Newentor—we're here whenever you need us!
The top layer damages (pulled off)
The top layers of both queen and king sizes pulled off. The same thing happened to the super king size that I bought and it was replace, but I decided not to complain anymore. However, I doubt if I would want to buy it in the future. Ive bought at least 7 pieces of the product between 2025 to 2026. The ones I bought in 2025 were very good and no damage, but the super king, king size and queen size were all bad experiences and I feel so bad.
7 de abril de 2026
Respuesta de Newentor Australia
We sincerely apologize for the quality issues and your disappointing experience. Thank you for your long-term support. Please contact our customer service with your order information, and we will provide a proper solution for you immediately.
Easy to deal with.
Quick delivery. Good price.Easy instructions and restful sleep.
Many thanks Newenter.
24 de marzo de 2026
Respuesta de Newentor Australia
We're delighted to hear you love your purchase! Your satisfaction means everything to us. Thanks for choosing Newentor—we're here whenever you need us!
The most comfortable mattress topper
Wonderful mattress topper that only took a week to arrive .Easy to unpack from box .We let the mattress expand for 24 before lying on it .We have had the most comfortable night's sleep since using it.The mattress topper really makes a difference.
25 de marzo de 2026
Respuesta de Newentor Australia
We're delighted to hear you love your purchase! Your satisfaction means everything to us. Thanks for choosing Newentor—we're here whenever you need us!
Respuesta de Newentor Australia
We're delighted to hear you love your purchase! Your satisfaction means everything to us. Thanks for choosing Newentor—we're here whenever you need us!
Have mm and was hoping this bed would…
Have mm and was hoping this bed would improve my ability to sleep. But unfortunately no
20 de marzo de 2026
Respuesta de Newentor Australia
Thank you for your feedback. We’re sorry the mattress didn’t meet your needs. If you have any further needs, please contact our team and we will jointly explore a more suitable solution. We are always ready to assist you!
Good Investment
Good Investment
I purchased a 5 cm Topper, and two pillows for a recently bought new mattress (wasn’t aware of Newentor mattresses then).I am impressed with the pilow comfort and the opportunity to configure them to your preferred height.
I use the topper on the mattress, but I also tried it directly on a carpeted floor for a few nights, and I’m perfectly comfortable either way.
16 de marzo de 2026
Respuesta de Newentor Australia
We're delighted to hear you love the pillows! Your satisfaction means everything to us. Thanks for choosing Newentor—we're here whenever you need us!
Purchased a mattress
Purchased a mattress, it was way to hard. Emailed about my refund that they advertise, they said I need to trial it for 30 days first. After 30 days, I asked for my refund. They said someone would contact me from the Salvos to collect it. No one contacted me so I had to contact Newentor again myself. Newenter said I am outside the pick up zone for the Salvos and I will need to donate/dispose of the mattress myself and provide evidence before receiving my refund. Very dissapointing customer service. Newentor, you promote yourselves for 120 day refund but make customers jump through hoops to actually receive the refund. Will not be shopping here EVER again or recommending your store to anyone.
14 de abril de 2026
Opinión espontánea
Respuesta de Newentor Australia
We sincerely apologize for disappointing you. We understand how frustrating and inconvenient the return and exchange process has been for you. Our promised 120-night free trial is definitely not just an empty promise. Once you send us the proof of disposal or donation, we will process your full refund immediately upon verification. We are truly sorry for this unpleasant experience and hope we can have the chance to regain your trust.
Good customer service and timely…
Good customer service and timely delivery.
The sleeping in this mattress so far comfortable.
19 de marzo de 2026
Respuesta de Newentor Australia
Thank you for taking the time to share your experience! We're thrilled you're happy with the mattress and appreciate your support. Don't hesitate to reach out if you need anything!
High quality product and speedy delivery
23 de marzo de 2026
Respuesta de Newentor Australia
We're delighted to hear you love your purchase! Your satisfaction means everything to us. Thanks for choosing Newentor—we're here whenever you need us!
This mattress topper is exactly as…
This mattress topper is exactly as described. Very comfortable and best sleep ever. Highly recommended for softening a mattress that is too hard, but still gives you the back support you need.
18 de marzo de 2026
Respuesta de Newentor Australia
We're delighted to hear you love your purchase! Your satisfaction means everything to us. Thanks for choosing Newentor—we're here whenever you need us!
Respuesta de Newentor Australia
We're delighted to hear you love your purchase! Your satisfaction means everything to us. Thanks for choosing Newentor—we're here whenever you need us!
Newentor Memory Foam Mattress Topper… Newentor Memory Foam Mattress Topper Ver good, I bought 10cm one firm and support my lower back
Newentor Memory Foam Mattress Topper Ver good, I bought 10cm one firm and support my lower back, on time delivery
19 de marzo de 2026
Respuesta de Newentor Australia
We're delighted to hear you love your purchase! Your satisfaction means everything to us. Thanks for choosing Newentor—we're here whenever you need us!
Great pillow that is helping my neck…
Great pillow that is helping my neck pain whilst sleeping.
19 de marzo de 2026
Respuesta de Newentor Australia
We're delighted to hear you love your purchase! Your satisfaction means everything to us. Thanks for choosing Newentor—we're here whenever you need us!
Respuesta de Newentor Australia
We're delighted to hear you love your purchase! Your satisfaction means everything to us. Thanks for choosing Newentor—we're here whenever you need us!
Quick delivery & Comfortable Product
the mattress was delivered quickly and is very comfortable
23 de febrero de 2026
Respuesta de Newentor Australia
Thank you for taking the time to share your experience! We're thrilled you're happy with the mattress and appreciate your support. Don't hesitate to reach out if you need anything!
The quality is well worth what you pay…
The quality is well worth what you pay for. Easy to open from the box.
18 de marzo de 2026
Respuesta de Newentor Australia
We're delighted to hear you love your purchase! Your satisfaction means everything to us. Thanks for choosing Newentor—we're here whenever you need us!
Great delivery service and easy to…
Great delivery service and easy to transport into my unit.. best bed I’ve ever slept on.
16 de marzo de 2026
Respuesta de Newentor Australia
Thank you for taking the time to share your experience! We're thrilled you're happy with the mattress and appreciate your support. Don't hesitate to reach out if you need anything!
So comfy!
So comfy!
I’d been dealing with a really sore back from co-sleeping with my baby on a folded mattress on the floor, so I finally decided to upgrade our setup. I reused a memory foam mattress topper we bought a few years ago, and it made such a noticeable difference—my back feels so much better now. We ended up getting another one for our main bedroom, and my partner is really impressed too, especially since he had been struggling with shoulder pain. After a couple of weeks, he’s feeling much better.
The package arrived quickly without any hassle, and the whole experience was smooth. Definitely worth it and highly recommended.
27 de marzo de 2026
Opinión espontánea
Respuesta de Newentor Australia
We're delighted to hear you love your purchase! Your satisfaction means everything to us. Thanks for choosing Newentor—we're here whenever you need us!
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