called twice and been told that they would call me back twice and never did so didn’t go with them disappointed 😞
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Consulta las opiniones de los clientes
Sharon from transport and the staff from accounts did a fantastic job sorting out a very complicated payment problem that l caused. I had paid online for my heating oil but then the day after lost my... Ver más
La empresa ha respondido
I've used them for a few years and they have never let me down, Sharon is a rock, always helpful even when extracting payment. They were very helpful immediately post Iran when supplies/quotes were no... Ver más
La empresa ha respondido
I spoke to a lovely man before 8am (Stephen?) who said someone would call me. Sharon called around 8:30 and honestly was so helpful and kind. I told her how I’d been let down by another company, was... Ver más
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Información sobre la empresa
Escrito por la empresa
Información de contacto
Riverview House, River Way, Harlow, Essex , CM20 2EA, Harlow, Reino Unido
- 01279 425 757
- sales@newera-energy.co.uk
- newerafuels.co.uk
3,9
Muy bueno
46 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 50% de las opiniones negativas
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Be aware these people do not telephone…
Be aware these people do not telephone or let you know they have arrived then after ringing several times they say someone will get back to you then surprise you get an email saying you owe them £20 for no access do not use ordered through boiler juice
5 de noviembre de 2020
Opinión espontánea
Beware of fees for claimed missed delivery
Delivery doesn`t arrive on day specified. Give benefit of doubt they maybe busier than expected so just wait few more days, still nothing, not even a courtesy call. Phoned them a week later to be told driver attempted delivery on the day at 8.00. I was in and there was no knock on the front door and I didnt ever see a fuel tanker outside my house. So the company charges me a missed delivery fee. Looked on credit card and £60 had been debited before then £40 credited back a few days later. They said they will credit me the fee back so will be waiting for the outstanding £20.
Why didnt the driver post something through the door, why didnt the company call to enquire about one of their customers not getting the oil he had ordered. Very strange, seems like they were happy just to take the money as quickly as possible without discussion.
22 de octubre de 2020
Opinión espontánea
Outstanding service
Cannot fault New Era; friendly staff, quick service and they always go above and beyond to get deliveries to us on time no matter the situation or location. We've dealt with them for several years now and wouldn't go to anyone else!
17 de enero de 2020
Opinión espontánea
Respuesta de New Era Energy Ltd.
Thank you for your kind words, we look forward to many more years of working together.
Respuesta de New Era Energy Ltd.
Thank you Colin, we're always here to help!
Dishonest. Unreliable and can’t be trusted
Dishonest, unreliable, not trustworthy, Do not use this company, Two days I sat waiting for these people to turn up ,and surprise surprise they didn’t , they don’t inform you, they don’t tell you anything they just leave you sitting there ,them they come out with ever excuses in the book as to why they didn’t turn up
15 de noviembre de 2019
Opinión espontánea
Respuesta de New Era Energy Ltd.
Mr Holliday, I am very sorry to hear that you were unsatisfied with our service, if you wouldn't mind dropping me an email, I would really like to get to the bottom of this for you. emily.shadbolt@newerafuels.co.uk
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