Very happy with by Newprint experience. They were responsive and eager to make sure I was happy with my print job. There was some font fading in my initial mock-up and they were super helpful in troub... Ver más
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Consulta las opiniones de los clientes
I had a few technical questions, which were quickly answered. My order was quickly processed and my bookmarks are perfect! Thanks again!
La empresa ha respondido
All concerns dealt with quickly and efficiently. Excellent customer service. Would recommend this company even though the pictures were not as clear as expected. Proof shown for approval had better... Ver más
This great Canadian company did an amazing job printing our Team's hockey cards. They were very helpful in answering any questions I had and their recommendation on the card specs (16pt C2S, Gloss La... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
As a premier online packaging and printing company, we offer the largest selection of products, expert customer service, and outstanding quality all backed by our satisfaction guarantee. We may provide printing, but we do so much more than that. One of our goals is to make your life easier and help you to be more effective and efficient as you do business. In order to do this, we have expanded our services beyond printing. The services we offer presently include: Commercial Printing, Graphic Design, Direct Mailing and Variable Data Printing, Special Fulfillment Requests and Multiple Shipments, Packaging and Labels and we are indeed, environmentally friendly.
Rest Assured!
Free artwork inspection with every order
Every order is manually inspected by a pre-press technician and will let you know if any corrections need to be made before printing. Choose from a digital or a hard copy proof before you print!. Your approval is always required before printing.
Información de contacto
25-2450 Lancaster Road, K1B 5N3, Ottawa, Canadá
- 18776391286
- marketing@newprint.ca
- newprint.ca
4,8
Excelente
4 mil opiniones
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Very fast and reliable!
Very fast and reliable!! Can’t say enough good things about this company!! Highly recommend!!
14 de mayo de 2026
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
That was easy!
I had a few technical questions, which were quickly answered. My order was quickly processed and my bookmarks are perfect! Thanks again!
12 de mayo de 2026
Opinión espontánea
Respuesta de Newprint
Paul,
We're so happy to hear our team quickly answered your questions and that your bookmarks are perfect! Thank you for your kind words!
Respuesta de Newprint
Khan,
We appreciate you pointing out our friendly service. We are happy to hear that you had a positive experience with us!
fast & quality shipping!
5 de mayo de 2026
Respuesta de Newprint
Karissa,
We're so happy to hear about your positive experience, Thank you for your kind words!
Very happy with by Newprint experience
Very happy with by Newprint experience. They were responsive and eager to make sure I was happy with my print job. There was some font fading in my initial mock-up and they were super helpful in troubleshooting the problem. I will be a returning customer.
7 de mayo de 2026
Respuesta de Newprint
Lindsay,
We're happy to hear that you had a positive experience! It's great to know that our team was helpful in resolving the font issue and ensuring your satisfaction with the print job. Thank you for your feedback; we appreciate your intention to return.
Respuesta de Newprint
Kim,
We're glad you find our labels good and easy to use at a great price. We appreciate your positive feedback and thank you for your support!
A part of the team
Newport has been very helpful and their process is easy to follow. I feel more like they’re a partner on the team than a third-party. Excellent to work with.
1 de mayo de 2026
Respuesta de Newprint
Robert Miller,
We're happy to hear that our team has been so helpful and the process easy to follow. It's great to know you feel like we're a true partner. Thank you for the excellent feedback!
I should have read google reviews…
I should have read google reviews before trusting them with my order.
I communicated the urgency for reliability and my timeline several times over the phone, and by email that I needed my project printed and shipped by a certain date. They said no problem, have it in by Monday, we'll get you the proof to get approved, and it'll be printed and shipped within 5 business days. This worked great for me - but I emailed today only to discover that they haven't even started the process. The owner got defensive with a really unprofessional tone and shed all responsibility and offered me to pay a $450 print fee to have it fast tracked to meet my deadline... This hurt my project - I'm under a very tight deadline. Very disappointed with Newprint. Open to them making it right.
*UPDATE - They did not compromise and still requested I pay a $500 fee for next day printing options, stating that they're a busy company. This exploitation seems to be a common theme in their google reviews.
They are relentless with shifting accountability in anyway they can.
Beware of exploitive business practices.
** 2nd update
I've been contacted by one of their founders, in summary they're blaming me for not uploading the right file (which I didn't do and remedied quickly the next day), while ignoring every other element of what's happened here. A very unprofessional 'frame-game' approach to evade accountability.
26 de abril de 2026
Opinión espontánea
Respuesta de Newprint
Hi Aaron, thank you for sharing your feedback. We genuinely regret that we weren't able to meet your timeline for your project.
Our team spent a significant amount of time including over the weekend, providing samples and technical guidance to ensure your 60 unique card designs would print perfectly. In custom printing, the '5-business-day' clock begins once a print-ready PDF is approved. Because the initial files were in a format we couldn't process and required several rounds of adjustments to fix bleed and margin issues, we weren't able to move into production as quickly as we all hoped.
The rush fee offered was not intended to be a burden, but was the only internal way to bypass our current production queue to meet your specific deadline once the files were finally ready.
We apologize if our tone felt defensive; our priority was simply to be transparent about the technical reality of the project. We’d still love to help you get these cards right for your campaign if you’re open to it. Please feel free to reach out to us directly.
*UPDATE - Hi Aaron, thank you for the update. To provide clarity on the timeline:
The Goal: We requested print-ready PDFs by Monday morning to guarantee a standard 5-day turnaround for a May 4th delivery.
The Reality: We did not receive a usable PDF until Tuesday Evening after working hours.
The Support: Prior to any order being placed or a deposit made, our team provided hours of free technical consultation, weekend phone support, and custom samples to help you succeed.
We cannot 'compromise' by bumping our existing, paid clients to prioritize an unpaid project that missed the technical deadline for a standard turnaround. The rush fee is a standard industry requirement to cover the additional labor and machine time needed to bypass a production queue.
We wish you the best of luck with your campaign.
As always a quick phone call…
As always a quick phone call preparation of the documents we need and this company turns out our order within the time frame.
They are awesome
27 de abril de 2026
Respuesta de Newprint
Yazz Van Maurik,
We're happy to hear that our team could efficiently prepare your documents and fulfill your order within the expected timeframe. Thank you for your awesome feedback!
Great Communication and service
Great Communication and service! They were fast at responding to questions, and they helped with organizing our order.
27 de abril de 2026
Respuesta de Newprint
Jon,
We're happy to hear that you had a positive experience! It's great to know our communication and service met your needs, especially with organizing your order. Thank you for your feedback.
Speed, Quality, AND Affordable - The Trifecta!
Incredible service - speedy, affordable, and willing to work until everything's right! Extremely pleased with the communication speed and helpfulness and will be coming back for most of our printing needs.
27 de abril de 2026
Respuesta de Newprint
Becky,
We're happy to hear that you had such a positive experience! It's great to know our speed, pricing, and dedication to getting things right resonated with you. We appreciate your kind words about our communication and look forward to assisting you with your future printing projects.
Great service and very helpful
23 de abril de 2026
Respuesta de Newprint
Tina,
We're glad you found our service helpful. We appreciate your positive feedback and are grateful for your order.
Excellent turn-around time.
16 de abril de 2026
Respuesta de Newprint
Sally,
We're so happy to hear about your positive experience, Thank you for your kind words!
Respuesta de Newprint
Faisal,
We are happy to hear that you received your order quickly. Thank you for your positive feedback; we appreciate it.
Numbering issue
The online program was okay and for the most part easy to maneuver ... but I could not find an area to report the start point for numbering
22 de abril de 2026
Respuesta de Newprint
We appreciate your feedback and are glad the program was easy to use. We'll investigate the numbering start point issue you encountered to improve our program.
They were great to work with given our…
They were great to work with given our time crunch, we got what we asked for in the timelessness we needed it.
21 de abril de 2026
Respuesta de Newprint
Ron,
We're happy to hear that we could meet your needs within your timeframe. Thank you for your positive feedback; we appreciate your business very much!
Amazing service.
20 de abril de 2026
Respuesta de Newprint
Deborah,
We're so happy to hear about your positive experience, Thank you for your kind words!
Respuesta de Newprint
Sarah,
We're happy to hear that our product is easy to use, has a strong magnet, and is offered at a good price. Thank you for your positive feedback!
GREAT CUSTOMER SERVIVE AND SHORT LEAD…
GREAT CUSTOMER SERVIVE AND SHORT LEAD TIMES.
17 de abril de 2026
Respuesta de Newprint
Jason,
We're happy to hear that you had a great experience with our customer service and appreciated our short lead times. Thank you for your feedback.
Excellent experience from start to…
Excellent experience from start to finish. Incredible service and product. Wouldn’t hesitate to order again or recommend their services
17 de abril de 2026
Respuesta de Newprint
Melissa,
We're happy to hear that you had such a wonderful experience! It's great to know that you were impressed with our service and product. Thank you for your recommendation; we appreciate it!
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