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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Excellent, swift and professional service. This was my second pair from Next Day Spex, with high quality, variofocal lens, photosensitive tints, on the same prescription - both are brilliant, spoke t... Ver más

Valorada con 4 estrellas sobre 5

I've ordered a frame, delivery was next day, I am happy with the service . One small recommendation is about the returninng of items .. I had to call the retailer in order to receive my return a... Ver más

Valorada con 5 estrellas sobre 5

I was so grateful for Next Day Spex, they really came to my rescue!! I’d got a nasty eye infection 3 days before we were going on holiday, which meant no contact lenses! 😢 I’d never had prescripti... Ver más

Valorada con 5 estrellas sobre 5

Amazing experience! I lost my glasses outside a train station while wearing my prescription sunglasses. I was traveling and had no backup glasses with me as I had never lost them before! I found Next... Ver más

Información sobre la empresa

  1. Fabricante de artículos ópticos
  2. Servicio de comercio electrónico
  3. Tienda de accesorios de moda
  4. Mayorista de gafas
  5. Óptica
  6. Tienda de gafas de sol

Escrito por la empresa

We are revolutionizing the optical market as the first retailer to offer both low and high prescription single-vision lenses with same-day fitting and next-day delivery. Order before 2 PM and receive your glasses within 24 hours. Use our virtual mirror to try on frames and find the perfect fit and style the first time. With frame prices to suit every budget, quality eyewear has never been more accessible!


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

205 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Have to give credit where credit is…

Have to give credit where credit is due, really did end up giving fantastic service, great Communication especially on WhatsApp. Appreciate the final gesture will definitely use them again

6 de noviembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Not impressed

Spectacles were fine, unfortunately the promise of next day delivery even at the weekend didn't materialize. Paid a premium price for specs ordered before cutoff time on a Saturday, specs didn't arrive til late Tuesday afternoon. Not impressed.

26 de octubre de 2024
Logotipo de Next Day Spex

Respuesta de Next Day Spex

Dear Mr Poole

Thank you for your feedback.

Kindly note that your prescription glasses have been dispatched on the same day they were ordered and sent outf or next day weekend delivery as per our promised timescales.

On this rare occasion however, our courier, DPD Local has let us down, and delays on their end has led to this so please accept our sincerest apologies on this.

We have refunded monies for next day weekend delivery back to you as a result, we hope this helps serves to resolve.

Kind regards

Next Day Spex Team

Valorada con 5 estrellas sobre 5

Great quick service

The price was high but at the same time they sorted me out quick, I had my glasses the next day and they worked perfectly and when I messaged customer service on WhatsApp I had a response within minuets. If I'm ever in a situation for glasses quick again I'll go here 100% 4 stars is for price apart from that perfect service. Edit I read the reply and seen it was reasonable and changed to 5 star. Thabk you specs maybe I thought to harshly about price your provided a good service

9 de octubre de 2024
Logotipo de Next Day Spex

Respuesta de Next Day Spex

Dear Richard

Thank you for your feedback.

All our frames are high quality metals and plastic and they start from £29.99. You have opted for frames and lenses costing £51.99. We don't think this is unreasonable for a good quality frames and includes your prescription lenses. Guaranteed next day delivery is £8.99 but this is beyond our control, these monies are paid to the courier to deliver an express service.
However, it would be good to get your feedback on price expectations and we can forward this on to management for review. Please feel free to email us at support@nextdayspex.com and we will be happy to hear your price expectations :)

Kind regards

Next Day Spex Team

Valorada con 5 estrellas sobre 5

Life saver !

High street glasses ordered £420 . Then told 3 weeks wait after been told 6 to 10 days before I payed. When home can’t cope three weeks went online ordered a pair came next day . At a quarter of the price . Too late to cancel high street glasses ,expensive lesson learned. Would recommend this company to every spectacle wearer . Bang on in every way . 5*

4 de octubre de 2024
Valorada con 4 estrellas sobre 5

Ordered at 1.00pm

Ordered at 1.00pm, arrived at 1.30 the following day, so as good as their word. Lost my glasses, so needed them urgently and temporarily while waiting for my new prescription glasses, so they filled the gap.

18 de septiembre de 2024
Valorada con 5 estrellas sobre 5

Fantastic service

Fantastic service. Product very good happy with the lens and glasses fit. Good communication on delivery. Not cheap but will use them in the future for all my family. Well done.

15 de septiembre de 2024
Valorada con 1 estrellas sobre 5

I paid for next day and I have after 2…

I paid for next day and I have after 2 days

31 de agosto de 2024
Logotipo de Next Day Spex

Respuesta de Next Day Spex

Hello Dariusz

Thank you for your feedback

Kindly note that all orders before 2 pm are dispatched the same day for next day delivery. This is boldly and clearly advertised on our website. You have placed an order on the 31st August at almost 4 pm. This means it will be dispatched on the 1st of September for you to receive on the 2nd of September. I have checked the tracking and indeed you have received your glasses on the 2nd September. Therefore you have received your parcel on time and as per our advert. Based on this we feel your review is very unfair and harsh considering the level of service we provide and at such a low cost.

We would appreciate it if you can take the above into account and change your review to an honest review that reflects our service.

Kind regards

Next Day Spex Team

Valorada con 5 estrellas sobre 5

Fast turnaround? I was doubtful, but yes!

I broke my glasses and needed a new pair urgently as I was going away on holiday. Having had to wait around 4 weeks for other online spec-makers I was doubtful of the fast turnaround time offered. Yet, they arrived on time and with very high quality. The price remains extremely competitive so I will be using them again.

3 de agosto de 2024

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