Banner for Next Divan

Next Divan Opiniones 

419
•
TrustScore: 4.5 sobre 5

4,3

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Can’t fault the customer service - noticed a fault with our head board and emailed about it on Monday, even tho it was delivered months ago a replacement was delivered on Friday! They were also able t... Ver más

Valorada con 5 estrellas sobre 5

We had an issue with one half of the divan, a couple of drawers weren't opening easily, but I contacted the customer service team and it was rectified straight away. The delivery was swift and overall... Ver más

Valorada con 5 estrellas sobre 5

Bed and mattress arrived on the day and within the given timescale. Delivery man was very polite. Bed and mattress gives the support we need. Really pleased with everything. This is the second bed we... Ver más

Valorada con 1 estrellas sobre 5

DO NOT USE! Wrong item delivered still waiting on a refund. Told the refund has been issued would take 2 days I am still waiting 14 days on. I had a notification from my Bank yesterday they had issu... Ver más

Información sobre la empresa

  1. Tienda de colchones
  2. Colchonería
  3. Tienda de muebles
  4. Tienda de muebles para dormitorio

Escrito por la empresa

We have a wide range of high quality, handmade storage beds, bed bases, headboards and mattresses to choose from, all at affordable prices. Our beds and headboards are all available in a wide range of luxurious upholstered fabrics and stylish colours, so you're sure to find a design to match your style in our collection. We also have plenty of comfortable mattresses to choose from such as body contouring, cloud-like memory foam mattresses and pocket spring options that reduce motion transfer and provide adaptive support as you move through the night.

Quality Comfort For Less

Escrito por la empresa

Beds and prices you won't be able to resist.
All our beds, headboards and mattresses are handmade here in the UK by our skilled team of expert craftsmen. We're passionate about crafting a quality sleep experience for you at a price that's affordable. We also offer you the opportunity to build your bed exactly how you want it, right down to the upholstered fabric type and colour. You can also choose to buy your bed now and pay for it later in manageable repayments due to our partnerships with both Klarna and Clearpay. No matter if you're looking to buy a new bed, headboard or mattress, you're sure to find a quality product, expertly handcrafted at an affordable price in our collection.

Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

419 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

Ha contestado el 53% de las opiniones negativas

Suele responder en menos de 1 semana

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,3

Todas las opiniones

(419)

238 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Missing Items

Got delivered the bed with missing screws so the bed is now being used without any assembly done. After emailing about the missing screws they said the missing pieces will be delivered shortly but nothing ever came.

5 de febrero de 2026
Logotipo de Next Divan

Respuesta de Next Divan

Dear customer, we are very sorry for the delay and for the inconvenience caused by the missing screws. We did arrange for these to be sent, however Royal Mail have recently been experiencing delivery delays which appear to have affected your parcel. We have now resent another package to you to ensure you receive the parts as soon as possible.

Thank you for your patience, and please let us know if there is anything further we can help with.

Valorada con 5 estrellas sobre 5

Easy to navigate the site and a legit…

Easy to navigate the site and a legit company (i was skeptical even after checking trust pilot).
Bed was good price, delivery was amazing they kept me informed the entire time. Was only few days after ordering it was delivered. Even called me before to say theyre on the way. Bed is quality, looks nice. Just what I needed

8 de febrero de 2026
Valorada con 5 estrellas sobre 5

Excellent quality and great value

amazing deal - Divan bed, frame & mattress are exactly as described.
The quality of Divan base is excellent and mattress is very comfortable and feels like good quality
Really pleased with the purchase and would definitively recommend.

31 de enero de 2026
Valorada con 1 estrellas sobre 5

I brought a bed in 2024 and noticed…

I brought a bed in 2024 and noticed yesterday that the base had caved in when we looked it’s only actually made out of cardboard and a few structures of wood

13 de febrero de 2026
Opinión espontánea
Logotipo de Next Divan

Respuesta de Next Divan

We are sorry to hear that your bed base has become damaged.

Our divan bases are constructed using specially engineered corrugated board designed for strength and durability, not standard cardboard. This is an industry standard material used to provide support while keeping the base lightweight.

As the bed was purchased in 2024, it would have been covered under our 1-year manufacturer’s warranty at the time. If the issue had been reported within that period, we would have been able to arrange a replacement for you.

Valorada con 5 estrellas sobre 5

Absolutely 5 star review

Absolutely 5 star review. These beds are amazing and fantastically built. Easy to assemble and the material is GREAT quailty!! Would definitely order from this company again they go above and beyond to make the perfect beds. 5* rating from me

28 de enero de 2026
Valorada con 5 estrellas sobre 5

Great service…

Great prices for what I was looking for, really easy to order and was kept informed the whole way. Delivery was communicated well and I was kept informed the whole way. Really great service from start to finish

26 de enero de 2026
Valorada con 1 estrellas sobre 5

Poor customer service

Ordered a divan base and headboard which arrived damaged. It was obviously damaged when it was made as it was deep cut marks in the base itself which effected the base. don’t know how this passed any quality control process they have in place. Im assuming they don’t one.

Got in touch and they offered me £20 and to keep it or a replacement. £20 was an insult given the price of the bed so went for the replacement.

After a few emails of back and forth with regards to which part needed replacing- both parts are actually the same so this back and forth just delayed things further we were sent the replacement. This came over 10 days after we had let them know about the damage.

This meant we had 2 king size beds in our room which was really inconvenient. They did apologise but that was it, nothing else. Said they would do an internal review in to the quality issue but I’ve heard nothing.

I’ve chased it numerous times and I’ve heard nothing back. Their phone number doesn't work. This is very disappointing as the product itself is actually good and we’re wanting to buy our son a base as well but our service has been appalling so we’ve been put off- and especially by the radio silence from them.

Not sure I’d recommend the company based on our experience. They’re not a member of the furniture ombudsman either so they couldn’t help- trading standards is the next step following a recommendation by the ombudsman.

Edited after reply-

A brand new replacement was a must given the damage. Not sure why they are not getting that. £20 offer to keep a damaged frame is laughable.

It’s a shame it took me writing a review to get an actual response- extremely poor and would avoid at all costs which is a shame as the product is good. But it’s not worth the risk at all

3 de enero de 2026
Opinión espontánea
Logotipo de Next Divan

Respuesta de Next Divan

We’re very sorry to hear about your experience and appreciate you bringing this to our attention.

We did apologise and arranged a brand new replacement for you as soon as the issue was reported, which resolved the fault with the original items. As the matter was rectified with a full replacement, this is why further compensation was not offered.

We understand the inconvenience caused while waiting for the replacement and while the additional items were in your home, and we are sorry for the frustration this created. Our team did carry out an internal review regarding the quality concern raised, and we’re continuing to monitor this to prevent similar issues.

Valorada con 4 estrellas sobre 5

Kept me informed in the delivery…

Kept me informed in the delivery process, put the bed where I requested, delivery guys not very friendly but other than that it was fine

18 de enero de 2026
Logotipo de Next Divan

Respuesta de Next Divan

Thank you for your feedback. We’re glad to hear the delivery updates were clear and that the bed was placed as requested. We’re sorry the delivery team didn’t meet expectations on this occasion and will pass your comments on to help improve our service.

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más