Northern Fan Supplies Limited Opiniones 

85
TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

An emergency situation. My Extractor fan broke down in the Restaurant. Out of ours. I made a phone call a young man called Kyle answer. He was so helpful he came to his depot open the door 10 o’clock... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I want to say a big thank you to Cristian, my fan went down last night and needed a new one today to be here same day and he managed to get one to me within 3 hours, so I can open as normal this even... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Really easy to use website. The item I wanted is obsolete and Northern Fans actually replaced it with an applicable model without me needing to go searching for it myself. I paid for next day delivery... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Called about fan extraction technicalities for my use-case. After a while it became apparent what I was after from NFAN wasn’t really necessary. Even after finding this out, the member of the team was... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Fabricante de equipos de ventilación

Escrito por la empresa

Suppliers of extractor fan and ventilation systems to domestic, commercial and Industrial UK customers


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

85 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 100% de las opiniones negativas

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4,6

Todas las opiniones

(85)

4 opiniones en los últimos 12 meses

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Valorada con 3 estrellas sobre 5

Special delivery

This is the second time where I paid for special delivery and didn't make any difference in the duration of the delivery.

2 de mayo de 2024
Logotipo de Northern Fan Supplies Limited

Respuesta de Northern Fan Supplies Limited

Thanks for the review.
The order was placed at 18.40 on the 2/5/24, you paid for next working day, as the order was placed after 17.00, despatch would always be the next working day which was the 3/5/24. The order was despatched on 3/5/24 for next working day delivery, the next working day due to the weekend and a Bank Holiday was the 7/5/24. The order was delivered on the 7/5/24, unfortunately even though you feel the service wasn't what you expected, it was the service you paid for. Our Website does highlight on ever page we offer a same day service, we also offer a weekend service, neither of which requested.
We feel 3 stars are a little unfair for a service you paid for, but in future will make it clearer to customers what our next day service means

Valorada con 5 estrellas sobre 5

All fine, thanks.

No problems.
Ordered for next day delivery but too late in the day and missed their post cut off. Grateful that they called that evening to let me know. Arrived following day.
Good communication by email of parcel tracking.

8 de mayo de 2024
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Respuesta de Northern Fan Supplies Limited

Thanks Alan

Valorada con 1 estrellas sobre 5

Hey we been place a order

Hey we been place a order, and advice that we received next day delivery if we pay extra £30, unfortunately we dident received released was promised , our job has been delayed on schedule and function was released for non complete job on time , please make sure next time happens.

3 de mayo de 2024
Logotipo de Northern Fan Supplies Limited

Respuesta de Northern Fan Supplies Limited

Gabriel - sorry you felt the need to give one star for our service. As you are aware the TSW MCB speed controllers did leave us on Friday for delivery next day on Saturday. As you are aware it's actually DHL that failed to deliver on time. We have subsequently refunded you the £30.00 charge and arranged for delivery before 12.00pm today (7/5/24) the first day DHL could deliver. Based on the DHL tracking delivery was made today (7/5/24) at 11.49am. We have apologised and ensured you this was beyond our control. We are disappointed the one star review will now question potential customers if we are the right supplier to entrust their order with. It's your choice to keep the one star review and we will endeavour everyday to rebuild the high rating we all worked hard to secure before this issue

Valorada con 5 estrellas sobre 5

An efficient and helpful company to deal with

I found the Northern Fan website easily and was able to search for the specifications that I needed for my application. The website is very well designed and helpful. Ordering was easy and included a discount, which was welcome. Once I placed the order, communication was prompt and clear. The fan was delivered the day after it was shipped.

14 de abril de 2024
Logotipo de Northern Fan Supplies Limited

Respuesta de Northern Fan Supplies Limited

Thanks Jeremy

Valorada con 5 estrellas sobre 5

Great Company and website to Deal with

Really easy to use website. The item I wanted is obsolete and Northern Fans actually replaced it with an applicable model without me needing to go searching for it myself. I paid for next day delivery and the courier delayed the delivery. Northern Fans refunded my delivery charge straight away even though it wasn’t their fault. Really great company to deal.

9 de abril de 2024
Logotipo de Northern Fan Supplies Limited

Respuesta de Northern Fan Supplies Limited

Thank you

Valorada con 5 estrellas sobre 5

Speed controller

Excellent website easy to navigate. Stocks quality electronic equipment.

5 de febrero de 2024
Logotipo de Northern Fan Supplies Limited

Respuesta de Northern Fan Supplies Limited

Thanks for the review Geoff

Valorada con 5 estrellas sobre 5

i don’t have experience with you let me…

i don’t have experience with you let me see my order how long does it take and how is your item

26 de enero de 2024
Logotipo de Northern Fan Supplies Limited

Respuesta de Northern Fan Supplies Limited

Mahmod - thanks for the review, please let us know if you need any help, hopefully we'll be worthy of the 5 star review

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service, they were able and happy to give advice, help, and support installing a difficult fan controller, they even sent a replacement controller. I will definitely use this company again

16 de enero de 2024
Logotipo de Northern Fan Supplies Limited

Respuesta de Northern Fan Supplies Limited

Thanks for the review

Valorada con 5 estrellas sobre 5

Good experience

Excellent supplier, decent price and good range of products. Staffs very helpful

12 de enero de 2024
Opinión espontánea
Logotipo de Northern Fan Supplies Limited

Respuesta de Northern Fan Supplies Limited

Thanks Edward

Valorada con 4 estrellas sobre 5

I spoke to confirm some technical and delivery time

I spoke to confirm some technical information and how long it would take for my order to arrive after placing the order as it was near Christmas.
Helpful tech and received my order on time.
Very happy with the service.

The only reason I didn't give 5 stars was I've only used the company once and I only do 5 stars I'd a seller company etc are constantly good over a period of time.
So this 4 stars is sort of a 5 star but I would recommend and use you again.

14 de diciembre de 2023
Logotipo de Northern Fan Supplies Limited

Respuesta de Northern Fan Supplies Limited

Thanks for the review Barry and thanks for the explanation

Valorada con 5 estrellas sobre 5

Fantastic Customer Service

Called about fan extraction technicalities for my use-case. After a while it became apparent what I was after from NFAN wasn’t really necessary. Even after finding this out, the member of the team was still more than happy to help walk me through what I needed and how to find it. Really appreciate the time spent by the team along with the clarity and honesty of the conversation

27 de octubre de 2023
Opinión espontánea
Logotipo de Northern Fan Supplies Limited

Respuesta de Northern Fan Supplies Limited

Thanks for the Review Lewis

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