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The NHBC handled my damp issues brilliantly. From claim submission though the process and contact throughout. My case handler, Claire, was very supportive and also very good at giving the builders a b... Ver más
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I called NHBC customer service today and spoke with Vicky. I was thrilled to say that Vicky is probably one of the best customer service representatives I have interacted with. She patiently arran... Ver más
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Very pleased with the speedy response to my claim. All the workmen were very helpful and polite. The only reason for the missing star is that I was given no warning on the last few visits they just ar... Ver más
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Información sobre la empresa
Escrito por la empresa
NHBC is the UK’s leading independent provider of warranty and insurance for new-build homes. We are a non-profit distributing organisation with no shareholders and operate independently of government and the construction industry. Established in 1936, our purpose is to raise standards in home building by championing high-quality homes and to protect homeowners. Our warranty and insurance products typically cover the first purchaser’s deposit between exchange and completion, and then provides cover for the home for a further ten years, split into a two-year builder warranty and then eight years of insurance cover. At any given time, around 1.5 million homes are covered by NHBC. In the past year, we have helped over 6400 homeowners repair their homes. Find out more about the cover we provide, how we raise standards in home building and protect homeowners at nhbc.co.uk’
Información de contacto
Davy Avenue, MK5, Reino Unido
- nhbc.co.uk
3,7
Medio
606 opiniones
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Excellent service
Excellent service. It was a bit longwinded to begin with but once it got going it was very quick. Moneys were paid quickly.
Agreat shame that the house builder wasnt made to pay. Very shoddy non professional work!!
8 de mayo de 2026
Respuesta de NHBC
Hi Ian. Thank you for your feedback.
We’re pleased to hear things moved quickly once underway, that payment was made promptly and that you received excellent service overall.
We understand your frustration regarding the builder’s original workmanship and appreciate you sharing your experience. Thanks, Anne
Very helpful and great customer service
Very helpful and great customer service from th start
8 de mayo de 2026
Respuesta de NHBC
Hi. Thanks for your feedback
We're so pleased to hear you found our team helpful and that you experienced great customer service from the start. Thanks, Anne
Too much work needed when there's a…
Too much work needed when there's a clear breach in terms of provider fault. They make it as difficult as possible to make good, relying entirely on wearing you down.
As a full-time working parent with three children, I do not have the time to act as an unpaid project manager. Yet NHBC has forced me to do all the heavy lifting for blatant builder failures:
The Sewage Blockage: Builders left an end cap inside the sewage pipe under our kitchen floor. We had to rip out the toilet cistern and hire two independent drainage companies just to get it resolved. NHBC refused to pay for the damage to the toilet and rejected the claim entirely because they claimed it fell under their £2,000 "Minimum Claim Value" threshold. We were left with the mess and the bill.
The Second Leaking Roof: Our roof is now leaking for the second time since moving in. Despite this being a clear-cut workmanship breach, I’ve had to do all the legwork—endlessly chasing them and gathering quotes myself.
I threatened to take them to court, which is exactly what they deserve. However, like most busy parents, I simply do not have the spare time or energy to fight a prolonged legal battle. NHBC knows this. Their entire business model relies on exhausting ordinary, hardworking families until they give up and pay for the builders' mistakes themselves. Absolutely shameful.
8 de mayo de 2026
Respuesta de NHBC
Hi DTALF Turner, We’re very sorry to read about your experience and appreciate you taking the time to share such detailed feedback.
Although your complaint regarding the sewage pipe has already been reviewed, please know your feedback is taken seriously and is passed on, so we can continue improving the service our customers receive.
We are concerned to hear about the issues with your roof and that you feel you have had to take on a significant amount of the effort to move things forward. This is not the level of service we aim to provide, and we understand how repeated defects can add to both stress and inconvenience.
We would like the opportunity to review the handling of your current concerns, including the ongoing roof issue, to ensure the claim is being managed appropriately and that you are receiving the support you should expect.
If you would like a member of our complaints team to look into this for you, please reach out to us via www.nhbc.co.uk/contact/complaints.
Thank you again for reaching out and sharing your experience. We’re sorry it wasn’t a positive one, and we wish you all the best going forward. Thanks, Anne
Roof
Good information about house roof problem. Advice with solution. Award settled
8 de mayo de 2026
Respuesta de NHBC
Hi Jan. Thank you for your feedback.
We’re pleased we could help identify the roofing issue and provide clear, practical advice on resolving it. We’re also glad the award outcome was successfully settled. Thanks, Anne
NHBC Claim 2026
My experience with my claim to NHBC has been very professional, from start to finish, and dealt with very quickly. They were particularly concerned to make everything easy for me due to my age.
8 de mayo de 2026
Respuesta de NHBC
Hi Marian. Thank you for taking the time to share your positive feedback.
We’re glad you found the process quick and the service professional, and that everything was made as easy as possible. Thanks, Chris
Process easy to follow
They were very helpful, explained the process in full and were also available for follow up questions. Ideally would have preferred an inspection of the roof area as opposed to it all being based on photo evidence but dealt with promptly. The proof will be if leak has ceased.
1 de mayo de 2026
Respuesta de NHBC
HI Toni, Thank you for your feedback. We’re glad you found the team helpful and the process clear.
We appreciate your comments about a roof inspection and will take this on board. It’s great to hear everything was handled promptly, and we hope the issue is now fully resolved. Please feel free to contact us if you need any further support. Thanks, Anne
Quick to help with leaky roof
We had a leaky roof and the team came out to see it quickly and got the builder arranged in good time. Problem with the roof all sorted now
1 de mayo de 2026
Respuesta de NHBC
Hi Catherine,
Thank you for taking the time to share your positive feedback.
We’re pleased to hear that the issue with your roof was investigated quickly and that the works have now fully resolved the matter. Thanks, Chris.
Had bay window leak
Had bay window leak. NHBC came out with Bloor agent. Diagnosed water ingress via fir tree studs. Totally incorrect. It was the cavity trays not fixed to the lead. Roofing company told me it needed cavity trays with the lead attached. This guarantees that the water comes over the lead and goes directly into the cavity tray. I would love to hear the logic behind your man’s solution as he said he was 100% sure as to the cause. Strange as there have now been 3 incidents all of which were caused by the use of the incorrrect cavity trays.
Regards
Terry Millward
30 Squirrel Crescent
Thornbury.
6 de mayo de 2026
Respuesta de NHBC
Hi Terry. Thank you for your feedback.
We’re sorry to hear about your experience and understand your frustration regarding the diagnosis. We aim to provide accurate assessments, and it’s concerning to hear that the identified cause may not have resolved the issue.
We appreciate you bringing this to our attention, particularly given the repeated incidents you’ve described.
If you would like a member of our complaints team to look into this for you, please reach out to us via www.nhbc.co.uk/contact/complaints. Thanks, Anne
roofing and water ingress issue after 6…
roofing and water ingress issue after 6 years of new build home. NHBC assessed it online and offered a reasonable cash settlement to fix the roof and ceiling. Professional and easy to communicate.
6 de mayo de 2026
Respuesta de NHBC
Hi Si T, Thank you for taking the time to share your positive feedback.
We’re pleased to hear that the NHBC process was straightforward and that you found the assessment and settlement fair. It’s great to know our team communicated clearly and supported you in resolving the issue. Thanks, Anne
A straightforward and clear claim…
A straightforward and clear claim process. Their communication and support has been friendly and excellent.
5 de mayo de 2026
Respuesta de NHBC
Hi Laksitha,
Thank you for taking the time to share your positive feedback.
We’re glad you found the process clear, the team friendly, and felt fully supported throughout.
Thanks,
Chris
Whilst all the good people I spoke with their internal finance department let them down. However a journey of discovery was most enjoyable, Not!!
Whilst all the good people I spoke with at NHBC were so helpful they were let down by their internal finance department. My settlement took nearly four weeks to come through after multiple telphone calls. I would recommend that an internal 1to1 handler is assigned to a customer and for that handler to be the main Point of Contact throughout the whole time. I spoke with 5 different people who were very good but as I said were let down by their own internal Finance Department.
4 de mayo de 2026
Respuesta de NHBC
Hi David. Thank you for your feedback. While we’re pleased the handlers you spoke with were so helpful, we do note your feedback relating to having one point of contact and the delay in receiving settlement. We’ve shared this internally so we can improve how we support customers. Thanks, Chris.
Although the company took a while to…
Although the company took a while to get in touch after my initial contact.
Once I spoke to someone and was able to provide the information requested, it was dealt with efficiently and provided a quick resolution
30 de abril de 2026
Respuesta de NHBC
Hi Colin. Thank you for taking the time to share your experience. We are pleased to hear that matters were resolved efficiently. We do, however, note your comments regarding the timeline to make initial contract with you. Your feedback is valued and will be passed on to the claims department, so we continue improve the service we provide. Thanks, Chris
Roof Works.
The whole process from inspection to agreeing about the problem and final financial settlement was very efficient once I had gathered enough quotes - that was the biggest problem - getting contractors to quote for the job.
1 de mayo de 2026
Respuesta de NHBC
Hi Alan. Thank you for taking the time to share your positive experience. We’re delighted to hear that you found the process from inspection through to financial settlement very efficient. Your comment regarding obtaining contractor quotes has been noted and we appreciate you bringing this to our attention. Thanks, Chris
Nothing to add
1 de mayo de 2026
Respuesta de NHBC
Hi Simon. Thank you for your review. If there’s ever anything further you’d like to share with us regarding your feedback. please reach out at consumeraffairs@nhbc.co.uk. Thanks, Chris,
The final outcome was great.
The final outcome of the work to repair a roof leak was great, I would have given 5 stars had it not taken 5 months to carry out the work. Also communication could have been better in the early stages of my claim.
13 de abril de 2026
Respuesta de NHBC
Hi Clifford. Thank you for your feedback.
We’re pleased the final repair met your expectations and apologise for the delays and lack of communication at the start of your claim. Your comments have been shared with the team as we continue to improve our service. Thanks Anne.
The company carried out repairs very efficiently
The company carried out repairs very efficiently and promptly after their initial evaluation of the problem. Scaffolding was removed afterwards quickly allowing us to return at last to normality.
1 de mayo de 2026
Respuesta de NHBC
Thank you for taking the time to share your positive feedback.
We’re very pleased to hear that the repairs were completed efficiently and promptly following our initial assessment. We’re also glad the scaffolding was removed quickly, helping you get back to normal. Your feedback is much appreciated. Thanks Anne.
Acceptable outcome eventually. Don't be fobbed off.
Once the repair works were carried out, the standard was acceptable. The people I spoke to were polite and professional. The problem is, I had to be persistent to get them to listen. Their first defence reaction of saying the water ingress was down to us, is unacceptable. I hate to think how much the work would have cost, if I had been less persistent. Their first response should have been to inspect the property, the water ingress and the damage.
1 de mayo de 2026
Respuesta de NHBC
Hi HCC Barton. Thank you for your feedback. While we’re pleased the repairs met an acceptable standard, we’re sorry you had to be persistent to have your concerns properly addressed. We’ve shared this internally so we can improve how we support customers from the outset. Thanks, Anne
Very professional
They listened to the problem and immediately proposed a solution.All the advisors were very empathic and professional.
17 de febrero de 2026
Respuesta de NHBC
Hi Robert. Thank you for taking the time to share your positive feedback
We’re glad our team listened, acted quickly, and supported you with empathy and professionalism. Thanks Anne.
Excellent service from NHBC
Excellent service from NHBC. I had a problem with my roof so contacted them. They explained the process for getting it repaired and were professional, helpful and stayed in contact throughout. I was highly impressed with them.
21 de abril de 2026
Respuesta de NHBC
Thank you for taking the time to share your positive experience.
We’re really pleased to hear that our team was able to support you through the process and keep you informed throughout. Your comments mean a great deal to us, and we’re glad we could make a positive difference. Thanks, Anne
Respuesta de NHBC
Hi Sally. Thank you for taking time to share your experience. We are so glad to hear of the satisfaction with our service and how quickly we were able to assist. Many thanks, Chris.
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