NHS Business Services Authority Opiniones 

Got a letter say I havnt paid for prescription yesterday. Phoned them got through told to send a email, to say chemist had made a mistake. Sent off like they requested. Got reply to say no. Got to be a hand written letter. So I have sent that off now but how do you prove you paid with cash nobody keeps receipts of months ago. I have a feeling reading reviews where this will end. Me paying a fine for a crime I did not commit. I am only guessing the chemist I used because it was so long ago. My tip if you read this is pay on your card in future then you got proof.
Am going to chemist to complain today. I will update if they back down.
Update
They have now backed down with the help of the chemist.
They said they give you one strike anyway before they fine you. I have proved I paid and all I got of them was case closed. No sorry.
Shocking service

I would give this 0 rating, as it is hard to express what distress and worry this checking service is causing. It borders on demanding money with menaces.

I had never heard on a PCN notice until I got one 2 months after a visit to the dentist with my wife.
BOTH us and the dental practice assumed we had an exemption certificate that covered the costs, but I later found out the date had expired after 6 months, instead of a year which I expected. It was an HONEST mistake, that I immediately offered to pay all the dental costs incurred. I was not allowed to because the notice prevented me paying the dentist.
I immediately sent payment to the checking service stating it was an honest mistake. I had to pay her fine of £100 and the service supervisor agreed to drop my fine, because their agent had previously told me I owed them nothing and he had now corrected their system.
A month later I got a further fine when I thought the cases were all closed. It was clear the supervisor had lied to me and 5 months after our dental visit £175 was now due (including a £50 surcharge) ontop of the other fine I had already paid and all the dental charges.
I naturally logged a complaint to the NHS which I did not get a reply or answer back.
I have been told I owed the service nothing TWICE, but in reality they are still pursuing me for a further £175.00 of fines they created.

All in all our checkups of £96.00 has cost us nearly £400.

You would expect after making a genuine error you would be able to pay what you owed, and be fined if you didn't, but not here. You get issued a fine even after you are told your cases are closed.

Their complaints team don't reply, their agents miss lead you, and the review process is not worth the time as everything you say is ignored.
Their recording system would provide evidence of what happened in conversations, but again they never check them even though I have provided names, dates and times.

If they had checked this latest fine would never have happened. I think they are using PCN notice legislation as a fund raiser, as last week there were over 4000 views of what to do if you get a notice. Not bad if each case is worth £150 or so to the service.

I think for a hospital service keen on mental health of patients, please revise this awful system so the honest and vulnerable in our society are better protected. Just be fair and read your own website that states honest payment mistakes would be accepted.
So beware any bouncing cheques or out of date certificates, as you are guilty NO MATTER WHAT as soon as you leave the dentists. DONT expect any compassion, you won't get any.

It is time to change the system that has token P.R. complaint and review services to a system that actually works.

Furious at the injustice of it all. Seeking legal advice now.

Awful just awful, poor service they don’t care that they have made a mistake and expect me to pay a fine of £96 because of their error????

Absolute disgrace!!!

Dreadful service again nobody answers the phones and they don’t respond to anyone

They pray on the vulnerable who make honest mistakes due to an over complicated system. £100 fine for submitting free dental care on the wrong Jobseeker’s Allowance is unjust. Why not give people the opportunity to just pay the initial cost??

Totally appalled by this money grabbing company. I collected a couple of prescriptions at the same time, thinking both were covered by my HRT prepayment certificate, only to find several months later that an additional item I had collected (or was collected on my behalf) wasn't covered and I had mistakenly not paid and I'm now being fined £48. No opportunity given to pay the prescription, just a big fat fine. The website is appalling and doesn't allow you to explain what happened, just 'do you have a valid certificate' if not, then tough.

SCUM, pure scum. Have procedures but seem to differ depending on who you speak too. Said they send a reminder but never received so they try and fine you with no recourse to an appeal or ombudsman. Bear in mind they issued 1.7m fines last year yet only 1 case went to court so I will see you there. Should be ashamed praying on the sick and vunerable.

Not fit to serve the British public , this organisation did not even bother to inform me that my med exempt card had expired , instead they fined me like many others on here , to add insult to injury , today my partner rang these people to ask about his free prescriptions due to another idiotic organisation DWP failing his ESA assessment for the second time in 5 years , he asked about the HC1 form as the DWP have left him destitute and he is visually impaired / stroke survivor . The woman on the end of the phone told him she would send us the HC1 form right away via email. As expected no sign of this email. So in conclusion this organisation is not fit for purpose and should be closed down with immediate effect , as it is failing the vulnerable poor British public !!

Tried for 4 months to get them to insist NHS Pension correct their misinformation to HMRC without any success. Consequently my monthly income continues to be taxed at 40%. Cannot speak to anyone responsible except call handlers who can only refer to a faceless Admin Team. Absolutely abysmal service.

No understanding, no empathy, no compassion. Just robots who go off scripts. You may as well use AI, who'd make better judgement than these robots. 70year old pensioner with very little grasp of English made a genuine mistake as all they know is that they receive a pension. What's the point in attempting to object to the fine if they don't really care?

What an absolutely diabolical service this is , no one seems to know what they are doing . They send you a letter demanding money then when you phone they have no idea what you are talking about and when they eventually figure it out it’s all of a sudden not their problem to deal with.
What a joke.

Thank you wasting my and pharmacy time and thank you stressing me out. Thank you nhs. I used respect this organisation, now I am not. I have evidence and even pharmacy knows I have paid. No compassion. Survey ask do you attend NHS Business Services Authority panel? Really? Stick your panel in your face. Why would I attend this panel. I don't your panel because bad situation I went though your organisation.

Absolute utter rubbish. 34 years of service, 33 years of paying into my pension.
1. I should have retired on my 55th birthday. They CHANGED my date!! No notification, no email, no letter. I found out just because I made a quick call to see how things were ticking along and BAM. I'd ended my contract a couple of weeks before thinking I'd have a month's wages with some holiday pay. "I'm sorry Mrs... but there has been a complication. You should have asked for your last wage to be Non-pensionable pay! (WHAT??? Who know this? NO-ONE, that's who).
Your date has been postponed.
Fuming.
She went on to say... 'But you are getting a larger payment this month, so you'll have money'
What in the name of all things, give her the right to say that? My goodness so rude, I'm now not recieving ANY money and am living on borrowed money.
2. NEW Retirement date came. NOTHING no letter, no email, no phone call. No 'welcome to your retirement or congratulations on your retirement. No lump sum, no idea when I'll be getting my regular payment.
3. Contacted them. She said... "you'll get a letter" when? "Soon" when will I find out about my payments, how much I'll get per month? "You'll get a letter" and what about my lump sum. "It'll be paid within 30 days" you do know i have bills? "Well if you haven't heard anything in 2 weeks, give us a call back.

So that's it.. nothing. Absolutely awful, customer services. And NHSBSA you are USELESS. This is no way to treat people. I have given a life of service, for let's face it rubbish rewards and pay. Government has screwed public services for years and now in a time that should be relaxing, we are screwed even more.
Disgraceful

I was exempt from my prescription charges as I was covered by a full HC2 certificate. I told the pharmacist this when I collected it and then a few months later I received a letter in the post from NHSBSA stating that I'd fraudulently reported being unemployed! Obviously the pharmacist must've ticked the wrong box or something which triggered their systems to flag it up. I tried ringing the pharmacy but of course they denied everything.

I thought getting it sorted through the NHSBSA would be a breeze because after all, both unemployment and a HC2 certificate effectively entitles you to the exact same things... Sadly this was NOT the case!

Firstly, do NOT waste your time trying to ring them. All you will be greeted with is an automated message saying "We are really busy at the moment, please try your call again later" - There is no way to wait on hold or in a queue, you just have to cross your fingers, toes and confess your sins at church, praying you get through... In the 100+ times I tried in one week, I didn't get through once and just got this "We're busy" message.

I decided to try E-Mailing them and even that didn't work! It appears that their E-Mail system is not designed to handle big E-Mails. I sent them a three paragraph E-Mail and got no reply. I sent a simple E-Mail saying "Hello, I'm just wondering if you received my previous E-Mail" and I got an automated reply back thanking me. Someone did eventually get back to me asking me for my details of which I sent but got no automated reply. I waited another week and sent it again but still didn't get any sort of reply, even an automated one. I sent them another one simply saying "Hello, I don't think you're receiving my E-Mails. Can you please call me (number)" and to my surprise I got an automated reply! (They didn't ring in case you were wondering, what a surprise!)

I tested this a few more times and it appears that if your E-Mail contains more than 100 characters they will not receive it! So it's impossible to get in touch with them on the phone and E-Mailing them is pretty useless as well due to this pathetic limit! My name, address and date of birth leaves me just 7 characters to explain the issue..... USELESS!!

I tried to challenge the fine on their website and I didn't even get an option for that. Just asked me whether I wanted to pay it in full or spread it over 6 payments. This service looks to be deliberately designed to make it impossible to appeal any fines.

In the end I felt like I had no option but to pay their unfair fine. The reason for this is their letters state you only have so many days to appeal, pay or setup an installment plan otherwise they will add more fees etc to it. I figured if it's this hard to contact them over £60, do I really want to risk trying to get in touch with them once they've added all the fees... I'm still to this day trying to get in touch with them to get this refunded but I don't think I ever will!

An absolute disgrace of an organisation! Been trying to cancel the PPC for months now and still no further forward. Funny how it took 2 minutes to sign up for but when on longer needed I’m unable to cancel?!!

Telephoned these clowns months ago and also left email requesting they return my calls or at least reply to my email. No chance of that happening!

Phoned again today only to be given mixed and very confusing information by a foreign sounding woman then bloke. When I challenged their information they changed their advice and basically back tracked. Finally when asked I paid the remaining payment as advised. Still waiting for the confirmation email which I should have apparently received immediately. Guess it’s only been around 8 hours.

Call me cynical but I’d be very surprised if my PPC has actually been cancelled!!

NOT ALL HEROS WORK FIR OUR NHS 🤷‍♂️

From recent ongoing experience of trying to cancel a Prescription Prepayment Certificate I would say that this organisation are so incompetent they actually make their own work and keep themselves in a job.

What should have been a very straightforward matter is still ongoing after 2 months, my local MP is now involved.

At first I thought they were just inept and then after a while obstructive. Now I would use the words misconduct and misrepresentation.

Agreement for what i believed was 12 months after an eye operation to cover costs of prescriptions .After treatment add ended I cancelled my direct debit and hadn’t used the PPC for weeks as i no longer required medication.To then receive a letter for charges £100.44 threatening legal action ,credit reference agency.Having waited at least an hour to speak to someone i was told that my direct debit had been cancelled ONE DAY late ,so because of this i was agreeing to another 12 month PPC ,i explained all the above and that i hadn’t used it for weeks prior to cancellation.But have add to pay for another year ,please be aware when entering into this agreement.My partner was also issue charges of £50 months earlier ,she has a medical exemption for epilepsy medication and was unaware her exemption had expired ,but was still under the Epilepsy services and receiving medication ,she did not receive an email or letter to ask her to renew ,again she rang spoke to two different advisors explained she is still covered by her exemption for the period it had expired again refused to listen issued charged .I am was shocked that this is an NHS service .?All they appear to do is issue patients with unnecessary charges .SHOCKING SERVICE.

Saga continues. Sent the formal complaint on the appropriate form. It was acknowledged - the date it the one they enter it on 'system'- not the postal date. Yet, 45 working days later, no response. Now written to me to say I need to complete a form- that I completed and sent 11th April. Ombodsman will now accept the case.

3 hours on phone line from 8am.No message on line about waiting times .Not good enough

I worked at this place and I don't recommend anyone to work at it.

They are full of nepotism, promotions of the wrong people to the wrong positions, racism against minority ethnics, disgusting work ethics that leave people bullied... Funny enough they keep announcing that they received awards on being among bet places to work, interesting to dig into this and know what creative misleading facts they put to get these awards.

This place is like a zone that has no decency, so glad I left them