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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Hi , I had ordered an outfit , the outfit arrived and was nothing as shown on the website , during atta was completely different. Instead of being more professional and owning up to there mistake... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Absolutely dishonest and untrustworthy—total scam, so stay far away. This was the worst experience ever; they took money and disappeared, pure fraud. Completely unprofessional and misleading, they onl... Ver más

Valorada con 5 estrellas sobre 5

Recently came across this site and I am quite satisfied with the quality and fitting. Really good products. All are wonderful including fabric quality I was liking their silk collection specifically f... Ver más

Valorada con 1 estrellas sobre 5

ek number K Chor Hai Ye Log Paisa Kha gaye Mera in logo Se kabhi Bhi suit Nahi kharidna Che Hazar ka Suit Tha Yeh Log mujhe Hi bol Re The ki Aap dominate kar rahe Ho Jab ki Yeh Log week days Pe reply... Ver más


Información de contacto

2,4

Malo

TrustScore: 2.5 sobre 5

585 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 70% de las opiniones negativas

Suele responder en menos de 1 semana

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Fraud website, fraud customer service

Such a bad quality received, didn't read the reviews. I received the product after putting a complaint with customer care and with consumer court. And it was a complete different product with cheap material and completely different embroidery and design. Very cheap , never order form this website.

22 de septiembre de 2025
Opinión espontánea
Logotipo de Nirbani

Respuesta de Nirbani

Hi, Hope you are doing good. First of all there was no consumer complaint we recived nor the order recived by nidhi Mahajan.

Can you please explain more about your order?

Valorada con 1 estrellas sobre 5

Please don’t purchase from Nirbani

Please don’t purchase from Nirbani. She is completely fraudulent and very unprofessional. She even edited my email ID. When I asked about my parcel, she abused me. Look how smartly she replied under reviews and called them fake. We are genuine customers who have faced this fraud. I have taken legal action, and I request everyone to file a complaint against her.

17 de agosto de 2025
Opinión espontánea
Logotipo de Nirbani

Respuesta de Nirbani

Completely fake information, First of all no brand can edit customer personal details and second thing you had no order number. We asked email I'd to check order status that given e-mail id wasn't registered then after 2 days you asked us to check with other email I'd .. Clearly statement by you that you run 2 email I'd.. Yes this time you provided correct email I'd and we both got to know that your order already delivered 2 days back
Order placed on 27th August and delivered on 11 September.

Whole chat PDF attached below ⬇ you can see who abused..

Yes, there are so many reviews are fake and verified by trustpilot as a spam or paid reviews. We have no shame to write truth.

Valorada con 1 estrellas sobre 5

This brand is fraud

This brand is fraud. I got my parcel after 9 months and that too after repeated mailing and phon calls. When I got the parcel the bottom part was missing and the suit don’t look like the one shown in the picture. Don’t ever buy from this site.

16 de mayo de 2025
Opinión espontánea
Logotipo de Nirbani

Respuesta de Nirbani

We don't know how people can write fake reviews. There is not single order We recived by the name of Roli Sharma within 2 years. When trustpilot asked you to share order details why you couldn't share ❓
Thanks trustpilot team to mark this review as spam and paid review.

Valorada con 5 estrellas sobre 5

Hey Nirbaani

Hey Nirbaani, I got my parcel today and before the festival. Thank you for this beautiful suit. I like the fabric quality and and even fitting and finishing as well.

12 de agosto de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Frauds

Frauds. They don't deliver order for months and keep money even when they cancel order from their side.

12 de agosto de 2025
Opinión espontánea
Logotipo de Nirbani

Respuesta de Nirbani

But mam your order already delivered last week and you confirmed on WhatsApp.

Hiding your name and posting fake feedback won't work.. Sorry.. Delivery proof attached below

Valorada con 1 estrellas sobre 5

Lost my money to fraud. Its charity now

These people might not have a caliber to find a decent job hence to survive they take away our hard earned money.
I give it to them as charity honestly. But such blood money will not go for long. Hope they fall in their own pit soon.

My experience is the same like everyone. Its a huge nexus they are running. they gaslight you into believing you are wrong. Wish they utilised their cleverness to do legit work. Its sad.
Ps- any good review for them is either paid, bot or their own people commenting to save themselves. Wont go a long way.

In the reply below, it is surprising how they make up order details to fraud customers. Who one earth will order thrice when the first time was a horrific experience.i. Nice response to fraud customers yet again. Sure you invested our money to hire more people to fraud customers. Good show Nirban

30 de julio de 2025
Opinión espontánea
Logotipo de Nirbani

Respuesta de Nirbani

Hi, We couldn't believe how a client post this who regularly shop from us.
This was your 3rd order with us within 2 months... But you always post negative feedback after placing order but this time We have to break our silence because hiding name wont work.. Your parcel already delivered to you within 20 days of order. Thanks for giving us your hard earned money which We invested to make your suit set. Paid to hand embroidery person, stitching person and courier people and delivered your parcel safely to you.

Valorada con 1 estrellas sobre 5

Very rude and arrogant

They are insulting; it's been more than three months, and I haven't received my order. When I call and text them for the order status, they won't even reply.
Today they texted me very rude things and don't even know how to behave with customers.Very, very poor quality and experience.

11 de julio de 2025
Opinión espontánea
Logotipo de Nirbani

Respuesta de Nirbani

Hi Manjot kaur, Hope you are doing well. You placed order in February month and we delivered it within week. But you refused to accept that delivery is done. There was proper signature and same delivery address provided by you but still you refused to accept it.
As we think customer is always right so we decided to re dispatch same product but you asked to order some other suit set and we agreed, This time you ordered other suit set in mid June and it will dispatch till 15-17th July as per dispatching timeline and we informed you about this on email several times.
As per your review, you confirmed first delivery in February never happened.. That parcel never reached to you then how you can write POOR QUALITY ❓ without delivery, fabric!!!

Thanks

Valorada con 1 estrellas sobre 5

I wish I could rate it in negative…

I wish I could rate it in negative infact… completely a fraud website.Place my order on 27th March order number 68789, still undelivered. Three time they confirmed me for dispatch and once shared a fake dispatch schedule also. Have stopped responding to messages as well. Their website also shows a maximum delivery time of90 days.. t they are rude, unprofessional , fake and a bunch of crooks.. highly non recommended.. they shared fake dispatch details..with transaction number 106330 dated 23 May, all fake…

All fake confirmation there is no gated society and there is no guard…

As I said completely a fake n crooked company… beware

Share the proof of delivery else stop
Be fooling your buyers

9 de julio de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Fraud website

Fraud website. I have placed my order in Feb till date haven't got my order. I regret reading these reviews so late. Please don't buy from them.

19 de junio de 2025
Opinión espontánea
Logotipo de Nirbani

Respuesta de Nirbani

Hi, This order was delivered to you. We attached delivery proof below your reference.

Valorada con 1 estrellas sobre 5

Fraudsters

It is fake site,kindly don’t order,first they say your order is picked but still there is no update ,the customer support has blocked me from number and not piking up calls from whtsapp,I ordered on 16th march and today is 16th june,its been 3months with no update and no solution,pathetic site and support,fraudsters at their best!!!

16 de marzo de 2025
Opinión espontánea
Logotipo de Nirbani

Respuesta de Nirbani

Hi, This order was already delivered to you on 18th June. We attached delivery proof below for your reference.

Valorada con 1 estrellas sobre 5

This is a fraud site

This is a fraud site. After a month of fighting, cursing them I got a very poor quality kurta not even worth Rs 500! After paying Rs 3850! They claimed on the website that the kurta is of chanderi cotton but what I got was a cheap very poor cotton quality kurta which is two sizes smaller than what I asked for.
Please beware . Do not get scammed by this site

6 de junio de 2025
Opinión espontánea
Logotipo de Nirbani

Respuesta de Nirbani

Hi, Hope you are doing good. Kindly note, we don't sell and use chanderi fabrics. Out if 789 products not even single product in chanderi. You ordered yellow pintux cotton suit set, even in product title & description box it's written COTTON fabric then how you can expect it in chanderi ❓❓and price you paid was 2849/- after offer

And this order was placed on 20th May and we informed you it will be dispatch within 10-15 days as our products made on order but may be you had no patience to wait so we dispatched your order on priority within 5-6 days on 26th May which is delivered on 2nd June.

Valorada con 1 estrellas sobre 5

I wish i had read these comments…

I wish i had read these comments sooner. Twice bitten now. Once I placed an order 2 years back and haven’t seen it till date. Decided to give the brand another chance and ordered on 26th Feb this year and same result. Follow up after follow up, no response on WA or calls but 1 liner emails are being sent stating the order will be dispatched soon but nothing still. I’m shocked how such a fraud could be allowed to exist online. Please don’t order from here.

29 de mayo de 2025
Opinión espontánea
Logotipo de Nirbani

Respuesta de Nirbani

Hi, Hope you are doing good. As per our records last order was placed on 26th August last year ( not 2 years back) and that blue color kurta was delivered to you but you asked to return so as per return policy it was returned back to us in month of September last year and we refunded in store credits for lifetime use.

So next order you placed with store credits on 26th February and it's delivered to you on April 2nd and it's confirmed by your watchman that he recived it and parcel handover to you but don't know why you posted this fake review.

Your order was never delay but still this fake review.
Anyways thankyou 😊

Valorada con 1 estrellas sobre 5

Terrible

Avoid Shopping from Nirbani – Extremely Poor Customer Support

Had a terrible experience with Nirbani. Their customer support is completely unhelpful and unprofessional. They don’t know how to communicate and offer no real solutions. If you’re thinking of buying from them, save yourself the frustration and look elsewhere.
Writing review soon because day by day customer support is getting worse. Attaching the screenshots as well.

22 de mayo de 2025
Opinión espontánea
Logotipo de Nirbani

Respuesta de Nirbani

Hi, Hope you are doing good. Negative reviews appreciated when it's true.
WhatsApp screenshot attached below where you agreed mistake was from your side.
This order was shipped on 16th March, 3rd April, 29th April. Every time it was back to us. We asked from you again & again kindly cross check details & everytime your response was - yes, everything is correct. When last parcel on 29th April we recived back then you realized pincode was entered wrong from your side. Now you corrected pincode and it's ready to re dispatch next week during working days.

So we couldn't understand how this experience was frustrated for you ❓❓ we paid to courier service 3 times and never charged from you.

Valorada con 1 estrellas sobre 5

They are cheats…

I would like to give them negative rating
I first placed an order in August 2024. They cancelled it. In October 2024 they asked me to buy something else.. it’s may 2025 and i have still not received my package
No response on phone, e mail or what’s app. I paid close
To 8000 rs

They are cheats and should be banned

7 de agosto de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Highly unrecommended page ,Scammers,money mongers .

Solution still i hv not find@ team Nirbani .wen i asked fr sending their address again fr return( as my first courier came bck / returned due to wrong address they hv provided )they jst vanished again as usual . who denied that order has not been
delivered .these so called literate ppl
(as they taunt on customer ) Said we will try pick up but wen didnt mention as they themselve close the chat even after multiple calls .
Even though i hv told that i will bear courier charges twice .
They donot hv a clear problem solving approach .the way they deal wd clients is totally pathetic .
Even this platform s full of their negative feedback so hw cm one c trust them : jst by replying by making lame statements ?

Highly unprofessional, rude , money minded ppl who just gulp ur money n vanish out .Dont know how they will digest customers' hard earned money .they dont schdeule picks ups fr returns as they tell .Wen we plan ourselves to returrn the order their address not found .never pick up phs , reply .Block ur no. too .lack of client dealing ettiquettes .probably liars n fraudsters are running the business.

13 de abril de 2025
Opinión espontánea
Logotipo de Nirbani

Respuesta de Nirbani

Hi, Hope you are doing good. We couldn't understand which scam We done with you. You placed order on 15th April and it's delivered on 21st April. And you asked for exchange. We delivered this parcel through INDIA POST because delivery and any other courier service was not available at your location. If courier service not available at your location then pick up also not available and our WhatsApp team informed you that you can send by itself We will pay courier charges.
And other thing we accept positive and negative feedback both so kindly write truth you keep talking and chatting with us till today 4:57pm and last message from our WhatsApp team sent to you that let us check with once again if pick up we can arrange. We will get back to you within 24 hours. After that chat was closed. Screenshots attached below. WE NEVER BLOCK OUR CLIENTS KINDLY DON'T WRITE WRONG THINGS when our customer support team try their 110% to sort all customer queries. Kindly respect

Thanks

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