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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

*Jeg foretog et køb online og havde problemer med leveringen fra DHL. Desværre tog leveringen ret lang tid, men med hjælp fra Christian fra kundeservice blev forsinkelsen ikke yderligere forvæ... Ver más

Valorada con 5 estrellas sobre 5

I’ve always struggled to find my style and never really enjoyed clothes shopping. Since discovering NN.07, though, I’m completely hooked. Their Essentials range has helped me build a simple, timeless... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I just love this brand. Top quality and fast customer service when there is an issue with the delivery (my man, Christian, nailed it) would recommend any day!

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Ordered a garment and then returned it. Refund still has not arrived. Website states refund-to-card window is 5- 7 days. It's been two weeks since they confirmed it was returned and in their hands. Wo... Ver más

La empresa ha respondido

Información sobre la empresa


Información de contacto

3,8

Muy bueno

TrustScore: 4 sobre 5

136 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

Suele tardar más de 1 mes en responder

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 2 estrellas sobre 5

Overall 'cool' and nice clothes - poor quality/sustainability strategy

Overall 'cool' and nice clothes
Sadly the quality turns out bad in relation to the price. From a corduroy shirt that got ripped after 2 years (with delicate use), to a 500 euro ''garanteed to keep you dry'' goretex jacket which end up leaking and peeling off due to design and manufacturing issues after 4 years which is not covered by their warranty ( 2 years only) . waste of money and sadly poor lifecycle considerarion as it turns out a fast fashion brand as well.
they will respond with the same automatic response, that they are based on each case photos etc. although communication is very limited and dry

30 de abril de 2024
Opinión espontánea
Logotipo de NN.07

Respuesta de NN.07

Hi KostFe!

Thanks for your review.

We make our decision on each case based on pictures of the damage and dialogue.

Fie, NN.07

Valorada con 5 estrellas sobre 5

Good customer contact about a stock…

Good customer contact about a stock question. Durable and timeless products

12 de abril de 2024
Opinión espontánea
Logotipo de NN.07

Respuesta de NN.07

Hi Dhr. de Laaf,

Thanks for your review. We appreciate it.
We look forward to seeing you again in the webshop!

Fie, NN.07

Valorada con 5 estrellas sobre 5

My favourite pairs of trousers are my…

My favourite pairs of trousers are my NN07 Theos!
Customer service is great! Answered my quesions promptly and competently.

12 de abril de 2024
Opinión espontánea
Logotipo de NN.07

Respuesta de NN.07

Hi Aron,

Thank you for the kind words.
We look forward to seeing you again in the webshop!

Fie, NN.07

Valorada con 5 estrellas sobre 5

Glimrende levert

Glimrende levert av NN07 v/ Fie. Takk for god hjelp med å finne jakken jeg ønsket meg og for rask og problemfri levering!

13 de marzo de 2024
Opinión espontánea
Logotipo de NN.07

Respuesta de NN.07

Hi Sjur,

Thank you for the very kind words.
I hope you love the jacket. We look forward to seeing you again in the webshop!

Fie, NN.07

Valorada con 5 estrellas sobre 5

Erstklassiger Support ⭐️

Hallo zusammen,

ich möchte meine sehr gute Erfahrung mit dem NN07-Customer Support mit euch teilen. Versehentlich hatte ich zum Ende des Sales eine falsche Größe bei einem der Artikel in meiner Bestellung gewählt. Nach Rücksprache mit dem Customer Support wurde die Bestellung kurzfristig storniert. Als ich am nächsten Tag erneut bestellen wollte war der Sale bereits beendet und die Produkte zum Teil nicht mehr online. Long Story Short: Fie aus dem Customer Support war freundlich, hilfsbereit und lösungsorientiert & hat mir geholfen doch noch an meine Wunschartikel zu kommen. Vielen Dank für den tollen Support!😊👍🏼

22 de febrero de 2024
Opinión espontánea
Logotipo de NN.07

Respuesta de NN.07

Hi Tim,

Thank you for the kind words. It´s appreciated.
We look forward to welcoming you again in the webshop!

Fie, NN.07

Valorada con 5 estrellas sobre 5

Amazing Product and Excellent Service

Amazing Product and Excellent Service.

I bought a terrific pair of trousers. Amazing material and great fitting, exactly what I was looking for.

I was insecure about the right size and the NN.07 team (thanks, Fie!) was great in navigating me in the return policy.

Great purchasing experience experience.

7 de febrero de 2024
Opinión espontánea
Logotipo de NN.07

Respuesta de NN.07

Hi Ema,

Thanks for your review. We appreciate it.
We look forward to seeing you again in the webshop!

Fie, NN.07

Valorada con 5 estrellas sobre 5

Customer Service!

Customer service went above and beyond to ensure I could purchase the highly sought-after Gael jacket from “The Bear.” With a limited restock a customer service representative gave me a call and made sure I was able to submit my order. Very satisfied and thankful!

30 de enero de 2024
Opinión espontánea
Logotipo de NN.07

Respuesta de NN.07

Hi Anthony,

Thanks for your review. We appreciate it.
We look forward to seeing you again in the webshop!

Fie, NN.07

Valorada con 5 estrellas sobre 5

Fik super god hjælp i kundeservice af…

Fik super god hjælp i kundeservice af Fie. Lynhurtig og kompetent hjælp samt hurtig levering. Det er ligesom tøjet fra NN07 virkelig højt niveau.

25 de enero de 2024
Opinión espontánea
Logotipo de NN.07

Respuesta de NN.07

Hej Lars,

Mange tak for din anmeldelse.

Vi ser frem til at se dig igen i butikken og/eller på webshoppen.

Venlig hilsen,
Fie, NN.07

Valorada con 4 estrellas sobre 5

Jakken fra The Bear

Jeg havde bestilt den eftertragtede Gael-jakke, som er blevet gjort berømt i kraft af dens optræden i serien 'The Bear'. Kort derefter fik jeg en besked om, at jeg ikke kunne få jakken - det var en fejl, at jeg overhovedet kunne bestille den, da den ar udsolgt. Det var selvfølgelig ærgerligt. Til gengæld lovede NN07's kundeservice at lægge en jakke til side til mig i tilfælde af, at nogle kom retur. Et løfte, de holdt og fulgte op på i meget serviceorienteret og professionel stil. Dejligt at opleve, når et brand på den måde gør en personlig indsats for deres kunder.

26 de enero de 2024
Opinión espontánea
Logotipo de NN.07

Respuesta de NN.07

Hej Thomas,

Mange tak for din anmeldelse. Det sætter vi pris på.

Vi ser frem til at se dig igen i butikken og/eller på webshoppen.

Venlig hilsen,
Fie, NN.07

Valorada con 2 estrellas sobre 5

Jeg har været kunde siden nn07…

Jeg har været kunde siden nn07 startede. En meget stor del af min garderobe er nn07. Dog er kvaliteten styrtdykket de sidste år. Tøjet går op i syningerne. Det ser slidt ud efter få vaske etc.
Imens er prisen steget. Det hænger ikke sammeb! Det er ærgerligt, for design og brand er jo suverænt!

25 de enero de 2024
Opinión espontánea
Logotipo de NN.07

Respuesta de NN.07

Hej Theis,

Tak for din anmeldelse.
Vi er kede af at høre, at du har haft denne oplevelse med dine produkter.
Du er mere end velkommen til at kontakte os på customerservice@nn07.com så kan vi kigge nærmere på din sag.

Ser frem til at høre fra dig og ønsker dig en god dag.

Fie, NN.07

Valorada con 1 estrellas sobre 5

Super low quality

Super low quality, instead go to Zara or H&M... On the photo's and pricing it looks high end but it is everything but that.

They produce new collections at rapid speeds at cheap production quality.

Their customer service just forward me to a tailer to fix their bad produced shirt...

17 de enero de 2024
Opinión espontánea
Logotipo de NN.07

Respuesta de NN.07

Hi Jeff,

Thanks for your review.

We make our decision on each case based on pictures of the damage and dialogue.

I wish you a great day.

Fie, NN.07

Valorada con 5 estrellas sobre 5

The best way to fix it

Fantastic exepierence with customer service, in particular with Fie, which was very very kind. After two unsuccessful purchase attemps do to technical issues, I was very disappointed but after that they called me privately and helped me complete my order

9 de enero de 2024
Opinión espontánea
Logotipo de NN.07

Respuesta de NN.07

Hi Enzo,

Thank you for the kind words. It´s appreciated.
We look forward to seeing you again in the webshop!

Wishing you a great day.

Fie, NN.07

Valorada con 5 estrellas sobre 5

Great Customer Service

I had placed an order for a jacket in December. Unfortunately the order didn’t go through due to a stocking issue. Because of this the issue customer service reached out for me to pick a day and time to have a chance and purchase the jacket. Fie made sure everything went through smoothly!

11 de enero de 2024
Opinión espontánea
Logotipo de NN.07

Respuesta de NN.07

Hi Daan,

Thanks for your review. We appreciate it.
We look forward to seeing you again in the webshop and wish you a great day.

Fie, NN.07

Valorada con 5 estrellas sobre 5

Fantastic experience with customer…

Fantastic experience with customer service at NN07! After a bit of a mistake when the item I had ordered wasn’t in stock, the team were very apologetic and sorted everything out in a professional and communicative manner. The item in question was of particularly high demand and sold out very quickly, im not surprised it caused issues. Fie was fantastic and made sure that I ended up with my item in the end with minimal fuss. 10/10!

12 de enero de 2024
Opinión espontánea
Logotipo de NN.07

Respuesta de NN.07

Hi David,

Thank you for the very kind words. We appreciate it.

I hope you love the jacket. We look forward to seeing you again in the webshop!

Fie, NN.07

Valorada con 5 estrellas sobre 5

Super god kundeservice

Super god kundeservice. Både online og i fysisk butik. 👏

10 de enero de 2024
Opinión espontánea
Logotipo de NN.07

Respuesta de NN.07

Hej Emil,

Tak for din anmeldelse - det er værdsat!

Vi ser frem til at se dig igen i butikken og/eller på webshoppen.

Ønsker dig en god dag,

Fie, NN.07

Valorada con 5 estrellas sobre 5

Had the best experience with NN07

Had the best experience dealing with NN07. Amazing customer service! They were awesome in helping me with my purchase. My son is going to be thrilled with his new Gael jacket.

8 de enero de 2024
Opinión espontánea
Logotipo de NN.07

Respuesta de NN.07

Hi Lisa,

Thank you for the review. We appreciate it.

I hope your son loves his jacket. We look forward to seeing you again in the webshop!

Fie, NN.07

Valorada con 5 estrellas sobre 5

Ordered the GAEL jacket in December…

Ordered the GAEL jacket in December when it was restocked. Unfortunately it was too small, when returning I asked to be put on a waiting list. Was promptly contact in January if I was still interested and managed to buy the other size! Awesome customer service, Thanks Fie!

10 de enero de 2024
Opinión espontánea
Logotipo de NN.07

Respuesta de NN.07

Hi SDB,

Thanks for your review. We appreciate it.
We look forward to seeing you again in the webshop and wish you a great day.

Fie, NN.07

Valorada con 5 estrellas sobre 5

The customer service I received was excellent

The customer service I received was excellent. Prompt delivery. Easy return from the UK of an item with zero hassle. And I was personally alerted when out of stock item became available and Fie in customer service was excellent in alerting me and getting the order done.

10 de enero de 2024
Opinión espontánea
Logotipo de NN.07

Respuesta de NN.07

Hi Simon,

Thank you for the very kind words. We appriciate it.

I hope you love the jacket. We look forward to seeing you again in the webshop!

Fie, NN.07

Valorada con 5 estrellas sobre 5

GAEL jacket

I ordered a GAEL jacket - the brown version, rarely available - but sadly it was too small. I returned it and asked to be notified of the availability of the next size up. Fie at customer services very kindly let me know when one became available, and helped to me buy it the moment it went back on line. Many thanks to Fie for all her help!

9 de enero de 2024
Opinión espontánea
Logotipo de NN.07

Respuesta de NN.07

Hi Nick,

Thanks for your review. We appreciate it.
We look forward to seeing you again in the webshop!

Fie, NN.07

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