Noalisboa Opiniones 43

SCAM! Fraude!

PT - Isto é autêntica fraude! O centro de devoluções - apesar de mostrar uma morada no Algarve - não existe! Pedem para enviar para uma morada na China, em que temos de assumir os custos de envio e ainda dizem que irão reter 25% do valor de compra!!!
E isto é tudo produtos Temu ao triplo do preço!
GRANDE ESQUEMA!

EN - This is a complete scam! The return center – despite showing an address in the Algarve – doesn't exist! They will ask you to send it back to an address in China, where you will have to assume the shipping costs, and they even say they will retain 25% of the purchase price!!!
And all this is Temu products at triple the price!
HUGE SCAM!

My wife ordered 3 pairs of trousers from NoaLisboa.pt which were clearly advertised as being made of linen. What we received was labelled as 100% cotton— a cheaper, completely different fabric. This isn’t a minor oversight — it’s a blatant case of false advertising.
To make matters worse, the overall quality of the items was substandard and did not align with the expectations set by the online listing. The trousers looked and felt cheap, and were absolutely not worth the price paid.
I contacted customer service requesting a full refund, but instead of taking responsibility, they told me I had to return the items to an address in China at my own expense — costing approximately €40, nearly as much as the order itself. On top of that, they mentioned “restocking fees” and other fabricated charges, making it clear they were trying to discourage returns entirely.
This is not how a reputable business operates. Misleading product descriptions, poor quality goods, and unreasonable return policies — all red flags.
I strongly advise others to avoid this company. You’re unlikely to get what’s advertised, and if you’re unhappy, getting a refund will be made as difficult and expensive as possible.

Anúncios enganosos, má qualidade dos produtos e um processo de reembolso duvidoso — não voltarei a encomendar nada a esta empresa e recomendo que outras pessoas também a evitem.
No dia 8 de setembro de 2025, comprei 3 calças como presente para meu marido. As calças foram descritas como confeccionadas em linho. O que chegou no dia 23 Setembro foi 100% algodão., um material mais barato e diferente do que foi prometido. A qualidade geral era inferior ao padrão e nada parecida com o que era mostrado online.
Quando entrei em contacto com o serviço de apoio ao cliente para solicitar um reembolso, disseram-me que teria de devolver os artigos para a China às minhas custas (cerca de 40 €). Mencionaram também «taxas de reposição» e outros encargos questionáveis, tentando claramente desencorajar qualquer devolução.

I ordered 3 pairs of trousers advertised as Linen as a gift for my husband. What arrived was 100% cotton — a cheaper material and not what was promised. The overall quality was substandard, and nothing like what was shown online.
When I contacted customer service requesting a full refund, I was told I’d have to return the items to China at my own expense (around €40). They also mentioned “restocking fees” and other questionable charges, clearly trying to discourage any returns.
This feels like a bait-and-switch and shows a complete lack of accountability. Misleading listings, poor product quality, and a shady refund process — I will not be ordering from this company again, and I recommend others avoid them as well.