Norilies customer support is second to none. Ana’s support has been amazing and look forward to receiving my replacement. Thank you very much to Ana
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Consulta las opiniones de los clientes
I sent a question regarding size 12 insoles and taking into account it’s Sunday I had a reply in 5 minutes with two further emails regarding my enquiry…,.that’s what I call professional service 👏. W... Ver más
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Avoid like the plague. Can't cancel an order ever, not even the 24 hours advertised, bots confirm your order immediately on placing it. NOT a UK company, based in USA so returns cost a fortune, £3... Ver más
La empresa ha respondido
Norelie shoe insoles have been a game changer in my route to recovery from plantar fascitis. I had spent a fortune at physios and on other shoe insert products. The Norelie insoles enabled me to just... Ver más
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Información sobre la empresa
Escrito por la empresa
It is Already the Choice of Thousands of People Originally founded in search of a solution to knee problems for family members, Norelie products have found the hearts of people and have already made the lives of thousands easier. This journey is just beginning. Every day we work on new, fun products and to improve our services.
Información de contacto
Estados Unidos
- norelie-uk.com
4,4
Excelente
390 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 80% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Norilies customer support is second to…
Norilies customer support is second to none. Ana’s support has been amazing and look forward to receiving my replacement. Thank you very much to Ana
17 de septiembre de 2026
Opinión espontánea
Respuesta de Norelie UK
Thank you so much for your wonderful feedback! We’re truly delighted to hear that you’ve had such a positive experience with our customer support.
Your kind words mean a great deal to Ana and the entire Norelie team. We’re also glad we could arrange a replacement for you, and we hope it arrives safely and serves you well.
Thank you again for your trust and for taking the time to share your experience. It truly means a lot to us!
Now that’s service!
I sent a question regarding size 12 insoles and taking into account it’s Sunday I had a reply in 5 minutes with two further emails regarding my enquiry…,.that’s what I call professional service 👏.
Well done Aimee
6 de septiembre de 2026
Opinión espontánea
Respuesta de Norelie UK
Thank you so much for your wonderful review! We’re delighted to hear that you received such a quick and professional response, even on a Sunday.
We’ll be sure to pass your kind words on to Aimee — she’ll be thrilled to know her support made such a positive impression.
Thank you for choosing Norelie, and we’re always happy to help!
I accidentally ordered the wrong sized…
I accidentally ordered the wrong sized insoles and contacted customer services. Ana was prompt in amending my order and arranging a refund for the pair I didn't want. Very impressed!
2 de septiembre de 2026
Opinión espontánea
Respuesta de Norelie UK
Thank you so much for your wonderful review! We’re delighted to hear that Ana was able to quickly help with your order and make the size correction and refund process easy for you.
We really appreciate your kind words and are so glad you had a positive experience with our customer service. Thank you for choosing Norelie!
Norelie, feels like I have normal feet!
Norelie shoe insoles have been a game changer in my route to recovery from plantar fascitis. I had spent a fortune at physios and on other shoe insert products. The Norelie insoles enabled me to just walk around like a normal person!! That meant I could strengthen my legs and glutes and get better. I wear them all day at work and then in the gym...and then I can walk bare foot.
28 de agosto de 2026
Opinión espontánea
Respuesta de Norelie UK
Thank you so much for sharing your experience! We’re absolutely delighted to hear that Norelie insoles have made such a positive difference in your recovery and helped you get back to walking, working, and enjoying your gym sessions more comfortably.
It’s especially wonderful to hear that you’re able to stay active throughout the day and even walk barefoot again. We truly appreciate your trust in Norelie and wish you continued progress on your journey to feeling your best!
Great customer service
I ordered the wrong size but it was sorted in no time at all and a replacement pair sent very quickly.
Brilliant customer service.
23 de agosto de 2026
Opinión espontánea
Respuesta de Norelie UK
Thank you so much for your wonderful review! We’re delighted to hear that we could quickly sort out the size issue and get your replacement pair sent to you. It’s lovely to know you were happy with the service, and we truly appreciate your kind words and support.
thank you to Ana and Aimee for there…
thank you to Ana and Aimee for there service
20 de agosto de 2026
Opinión espontánea
Respuesta de Norelie UK
Thank you so much for your kind words! We’re delighted to hear that Ana and Aimee were able to provide you with great service. Your feedback means a lot to us and motivates our team to continue delivering the best possible support. If you ever need anything in the future, we’re always here to help. Thank you again for your trust and support!
Very good at putting things right…
Very good at putting things right -great service from Ana
12 de agosto de 2026
Opinión espontánea
Respuesta de Norelie UK
Thank you so much for your kind words! We’re delighted to hear that Ana was able to help and turn things around for you. We truly appreciate your support!
I have suffered from plantar fasciitis…
I have suffered from plantar fasciitis for a number of years and this really has impacted in my golf. Today, since wearing ComfySoles I can play 36 holes straight, whereas I struggled to play 9 in the past. My plantar fasciitis has literally disappeared since wearing ComfySoles and I have these insoles in all of my golf shoes and trainers
Fantastic product - go and get some
4 de agosto de 2026
Opinión espontánea
Respuesta de Norelie UK
Thank you so much for sharing your wonderful experience! We’re thrilled to hear that ComfySoles have made such a positive difference for you and helped you get back to enjoying your golf for longer.
We truly appreciate your recommendation and are delighted that you have ComfySoles in your golf shoes and trainers!
Wishing you many more comfortable rounds on the course!
My cold red laser replaced
My cold red laser stopped working. Out of warantee. But no problem Norelie replaced it anyway. Great service.
23 de julio de 2026
Opinión espontánea
Respuesta de Norelie UK
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you had a positive experience with our customer support. Although your RedRevive device was no longer under warranty, we're glad we could provide a replacement and help resolve the issue for you.
Your kind words about our service truly mean a lot to us. Thank you for choosing Norelie and for taking the time to share your experience.
We wish you all the best and hope you continue to enjoy your RedRevive!
Because it's easier to keep in contact…
Because it's easier to keep in contact with you and you was very helpful, I'm very happy to see other products when they come in .sun
19 de julio de 2026
Opinión espontánea
Respuesta de Norelie UK
Thank you so much for your kind words and for taking the time to share your experience!
We're delighted to hear that you found it easy to stay in touch with us and that our support was helpful. Your feedback means a lot to our team.
We're also thrilled to know you're interested in seeing our future products. We look forward to welcoming you back and hope you'll enjoy what's coming next!
Thank you again for your support, and we wish you all the best.
Amazing people
It's wonderful to have genuine, friendly and helpful service.
In our changing world it's amazing to have someone you can frust.
Thank you Norelie, your products are superior.
16 de julio de 2026
Opinión espontánea
Respuesta de Norelie UK
Thank you so much for your wonderful review and your kind words.
We're truly grateful for your trust and are delighted to hear that you had a genuine, friendly, and helpful experience with our team. Knowing that you feel confident in both our service and the quality of our products means the world to us.
Your support and encouragement motivate us to continue providing the best products and customer care possible. Thank you for choosing Norelie—we're honored to be part of your journey and look forward to serving you again.
In the balance.
Quick answer to my email but not sure if it will solve the problem - we shall have to wait and see
15 de julio de 2026
Opinión espontánea
Respuesta de Norelie UK
Thank you for taking the time to share your feedback.
We're pleased to hear that you received a prompt response from our support team. We understand that what matters most is resolving the issue, and we're committed to doing everything we can to make that happen.
We appreciate your patience while the solution is being carried out, and we hope it meets your expectations. If you have any questions or need further assistance in the meantime, please don't hesitate to reach out—we're always here to help.
Bought a vital ring all magnets fell…
Bought a vital ring all magnets fell out sent a replacement same happened got told to send it back post office wouldn't take as customs would destroy it emailed them asking for my money back £25 all I got was £8.75
19 de junio de 2026
Opinión espontánea
Respuesta de Norelie UK
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and sincerely apologize for the disappointment and inconvenience this has caused.
We're very sorry that both your original VitalRing and the replacement experienced the same issue. This is certainly not the experience we want our customers to have.
We would like to make things right. If you still have the item, we can offer you either a free replacement at no additional cost or a full refund once the item has been returned to our designated returns warehouse. If you would like to proceed with either option, please reply to your existing support email or contact us at support@norelie.com with your order details, and we'll be happy to assist you.
We appreciate your feedback, as it helps us improve both our products and our service. Thank you for giving us the opportunity to resolve this for you.
I 100% recommend these panties
I 100% recommend these panties. I have been looking for ages for panties for light and occasional incontinence. I was not happy with using disposable pads which were not good for the environment, and also caused itching. I have tried panties from other companies, including M&S. It was only when I found these that I was happy. They are light and comfortable and I feel confident that they will work for me. Their customer service support was beyond expectations.
1 de julio de 2026
Opinión espontánea
Respuesta de Norelie UK
Thank you so much for your wonderful feedback!
We're absolutely delighted to hear that our DryWear have provided the comfort, confidence, and protection you were looking for. It means a great deal to us to know that they have been a better alternative to disposable pads and that they've made a positive difference for you after trying other brands.
We're also especially grateful for your kind words about our customer service. Providing the best possible support to our customers is just as important to us as offering high-quality products, so your feedback truly means a lot.
Thank you for choosing Norelie and for taking the time to share your experience. We appreciate your trust and look forward to continuing to support you for many years to come!
first class customer service
first class customer service. The delivery wasnt originally good through the inefficiency of the carrier. Ana from customer service saw it through to successful completion with tenacity and good will. Thank you
12 de julio de 2026
Opinión espontánea
Respuesta de Norelie UK
Thank you so much for your wonderful feedback!
We're thrilled to hear that you had a positive experience with our customer service. While we're sorry the initial delivery was affected by the carrier, we're delighted that Ana was able to assist and see everything through to a successful resolution.
Your kind words about Ana's dedication and perseverance mean a great deal, and we'll be sure to pass your feedback along to her. She'll be delighted to know her efforts made a difference.
Thank you for your patience, your trust, and for taking the time to share your experience. We truly appreciate your support and hope you enjoy your order!
Respuesta de Norelie UK
Thank you so much for your wonderful review! We're delighted to hear you had a great experience with our customer service. Your kind words truly mean a lot to our team, and we appreciate your support.
Respuesta de Norelie UK
Thank you so much for your wonderful review!
We're delighted to hear that you received a quick response and that Ana was able to assist you efficiently. Providing prompt and helpful support is something we strive for, so your kind words truly mean a lot to us.
We appreciate your feedback and thank you for choosing us. If you ever need anything in the future, we're always here to help!
Good customer service.
The team were very good and we came to a decision fairly quickly.
1 de julio de 2026
Opinión espontánea
Respuesta de Norelie UK
Thank you so much for taking the time to leave us a review!
We're delighted to hear that you had a positive experience with our customer support team and that we were able to reach a solution quickly. Your kind words mean a great deal to us and motivate us to continue providing the best service possible.
We truly appreciate your support and hope to have the opportunity to serve you again in the future.
Problem solved
Eventually the problem I had got sorted out very quickly.
Didn't have to wait days for a response.
Pleased with the service.
Highly recommend.
30 de junio de 2026
Opinión espontánea
Respuesta de Norelie UK
Thank you so much for your kind review!
We're delighted to hear that your issue was resolved quickly and that you didn't have to wait long for a response. Providing prompt and helpful customer service is very important to us, so it's wonderful to know we met your expectations.
We truly appreciate your recommendation and your support.
Email was answered very quickly
Email was answered very quickly. Problem solved in 2 days. Very happy with the outcome
19 de junio de 2026
Opinión espontánea
Respuesta de Norelie UK
Thank you so much for taking the time to share your feedback.
We’re really pleased to hear that your issue was resolved quickly and that you’re happy with the outcome. Providing fast and effective support is very important to us, and it’s great to know we were able to assist you within two days.
We truly appreciate your kind words and your trust in us.
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