northernrespiratory.ca Opiniones 

126
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Tara and Pam were AMAZING to deal with! what a wonderful experience in store with these ladies, so informative and kind and funny! then the results when I woke up this morning after one night of us... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Rob did a great job helping me find the right combination of machine and mask that made sure I am sleeping better than ever. I was really shocked to realize how much of a change these systems can mak... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I recently bought my first-ever CPAP machine. I really appreciated how easy Pam and Steve made the process. They helped me choose the perfect machine for me and have been so helpful with fine-tuning... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Right from day one Rachelle and Steve have always been welcoming, friendly, professional, knowledgeable, extremely helpful, and have provided exceptional customer service, going above and beyond to en... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de artículos médicos

Escrito por la empresa

We are a locally owned and operated respiratory home care company dedicated to helping you breathe easier and sleep well. Whether you need home oxygen therapy, treatment for sleep apnea or, if you are a patient or referring physician, our goal is to always provide you with outstanding professional, prompt and courteous service. Northern Respiratory is licensed by the Ontario Ministry of Health to provide home respiratory care under the Home Oxygen Program (HOP) and the Assistive Devices Program (ADP). Our main services are home oxygen therapy initiation and follow-up and PAP therapy initiation and follow-up. We also carry a variety of PAP therapy supplies and accessories from all major manufacturers. For referring physicians home oxygen assessments, overnight oximetry testing and PAP therapy download reports are available via referral and on request. At Northern Respiratory we believe that the need to be on oxygen doesn’t have to set limits on your lifestyle. We’ve set out to provide the best portable oxygen concentrators (POCs) on the market to give patients the confidence that they’ll have a 24/7 oxygen supply while at home or away. We use the latest technology available to deliver prescribed therapies however our best service is always provided live and in person. We are available 7 days a week. Call the location near you today to arrange a courtesy consultation to discuss your specific therapy needs.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

126 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(126)

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Valorada con 3 estrellas sobre 5

The initial visit back in August of…

The initial visit back in August of 2020 was very good. Lots of explanation and help to guide me for what machine and masks were available. How to use and install the machine and mask was very good.
But once I left, that was the last contact I had until now (April 2021) to ask to leave a review. There was never any follow up asking how things were with the mask and machine, if my sleep has improved or not, if there was any questions or concerns that I may have.
Now being 8 months since then, I have looked through the manual on time frame for parts replacement as a prompt can up for filter change on the machine.
I will be shopping around and more than likely not return to Northern Respiratory.

20 de abril de 2021
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Respuesta de northernrespiratory.ca

Hi Chris. We try to not be pushy in getting our sales. We prefer that our customers come to us when they aren't sleeping well. I hope that you are still sleeping well. The review request came because of a new partnership with Trustpilot to get open and honest feedback. So, I thank you for being honest in your review.
Rob McKay RRT

Valorada con 5 estrellas sobre 5

On our last order

On our last order, the delivery was prompt & accurate. The products were good & the personnel were pleasant to deal with.

12 de abril de 2021
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Respuesta de northernrespiratory.ca

Thank you Lucienne. We are always happy to deliver supplies as needed. Whatever makes it easier for you!
Rob McKay RRT

Valorada con 4 estrellas sobre 5

Extremely helpful

Extremely helpful, pleasant and approachable staff.

8 de abril de 2021
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Respuesta de northernrespiratory.ca

Thank you for your kind words.

Valorada con 5 estrellas sobre 5

CPAP

Great service, friendly and very helpful with all questions. I have recomended NR to others in need.

8 de abril de 2021
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Respuesta de northernrespiratory.ca

We appreciate the great feedback.

Valorada con 5 estrellas sobre 5

The right decision

I made the right decision in choosing Northern Respiratory in Thunder Bay.
I was provided with all the information I needed to be comfortable when I set up for the first night. Approx 5 or 6 nights in Michelle phoned to check on me when she noticed I had a ‘different’ night.
Confident that if I have concerns or questions they are there for me.

8 de abril de 2021
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Respuesta de northernrespiratory.ca

Thank you for taking the time to leave these great comments.

Valorada con 5 estrellas sobre 5

Awesome

Hello,

I think my appointment with Northern Respiratory went well. The machine I have is working perfectly. Unfortunately, it is not helping me as I hoped. But, I am confident it will help in the long run.

Everyone has been exemplary.
Thank you.

8 de abril de 2021
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Respuesta de northernrespiratory.ca

Thank you for the feedback. Keep up the good work with the therapy and we are here to support along the way.

Valorada con 5 estrellas sobre 5

The manager Rob MacKay efficiently…

The manager Rob MacKay efficiently helped me to choose a new style of mask that didn’t have to be reefed down to seal, like my previous mask, which had also left multiple marks on both cheeks for most of the working day. The camera system helped determine the size needed but Rob’s experience told him I needed a medium rather than a large. Now I sleep more comfortably without the marks left in my face and I’m glad to recommend him and Northern Respiration to anyone.

6 de abril de 2021
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Respuesta de northernrespiratory.ca

Thank you for the wonderful review, Richard. As a CPAP user myself, I personally understand how important it is to have a mask that feels good and truly helps you get a better sleep. I hope you continue to have a great sleeps with your new mask!
Rob McKay RRt

Valorada con 5 estrellas sobre 5

The staff and the service at Northern…

The staff and the service at Northern Respiratory are beyond 5 stars. Rob, Renee and Sarah have all gone the extra mile for me and my oxygen care. I would recommend this company to everyone needing professional caring services. NorthernRepiratory Centre Inc. North Bay, Ontario.

6 de abril de 2021
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Respuesta de northernrespiratory.ca

Thank you so much for the great review Judy. You are such a lovely lady to deal with. I am so happy that Rob was able to help ensure that you got to your Vaccination appointment safely. I look forward to our next visit.
Renee Bertrand RRT

Valorada con 5 estrellas sobre 5

Rob and the staff was great I would…

Rob and the staff was great I would highly recommend northern respiratory to everyone ..

6 de abril de 2021
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Respuesta de northernrespiratory.ca

Thank you for the kind review! We are always here to help!
Rob McKay RRT

Valorada con 5 estrellas sobre 5

Amazing, helpful staff

Stacie and the team are extremely helpful. The CPAP mask I require is a full face one and when I mentioned I was nervous because I'm claustrophobic they found a mask that works well for me!
I'm so glad I decided to go with Northern Respiratory for my CPAP needs and my husband is going with them as well!

5 de abril de 2021
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Respuesta de northernrespiratory.ca

Thank you so much for your support Paula . Happy the mask is working so well for you . I know you are using the My Air app and getting some awesome scores of 100 !!! Yay to go 😊

Valorada con 5 estrellas sobre 5

BEST PLACE TO DEAL WITH FOR YOUR CPAP SUPPLIES

There are many places you can choose in our area for your CPAP supplies but this one has been the best to deal with by a long shot. The personal care, most current supplies and great pricing makes this one the place to go to for all your CPAP needs.
I look forward to future dealings and knowing that I will be getting the most up to date information and supplies needed.

5 de abril de 2021
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Respuesta de northernrespiratory.ca

Such a pleasure helping you and your Husband! And so wonderful getting to know both . Thank you for supporting our new local business 😊

Valorada con 5 estrellas sobre 5

I was pleased with the way my health…

I was pleased with the way my health issues were understood and how the staff responded, very professional, courteous prompt.

5 de abril de 2021
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Respuesta de northernrespiratory.ca

Hello Phil ,
It has been a pleasure being able to help you in your new journey !
Stacie

Valorada con 5 estrellas sobre 5

Great place

Great place, very helpful and happily surprised I got a gift on my birthday! 😊

20 de marzo de 2021
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Respuesta de northernrespiratory.ca

Thank you. I am glad we were able to give you a nice surprise for your birthday!
Rob McKay RRT

Valorada con 5 estrellas sobre 5

Excellent staff

16 de marzo de 2021
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Respuesta de northernrespiratory.ca

Thank you. That is always nice to hear!
Rob McKay RRT

Valorada con 5 estrellas sobre 5

Excelellent Service

my bipap machine quit on me on late Friday night and being a truck driver i rely on it to get good quality sleep.....I texted Rob and he made me an appointment first thing Sunday morning to resolve my problem......Excellent service

7 de marzo de 2021
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Respuesta de northernrespiratory.ca

Thanks for the review. I am happy we were able to help get you a good sleep on the road!
Rob McKay RRT

Valorada con 5 estrellas sobre 5

Very helpful!

Very helpful. Specially at this time with Covid happening. And hard to get a hold of the specialist for notes 📝. Answering all my many questions. Prices are affordable. I give a five star.

2 de marzo de 2021
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Respuesta de northernrespiratory.ca

Thank you, Tracy. I know if can be tricky getting a hold of the doctor but I am happy we were able to get your new BiPAP rather quickly. We are always here to help!
Rob McKay RRT

Valorada con 5 estrellas sobre 5

Considering we are in a pandemic the…

Considering we are in a pandemic the delivery of the bipap was very smooth.
Thank you

1 de marzo de 2021
Logotipo de northernrespiratory.ca

Respuesta de northernrespiratory.ca

Thank you. We have tried to make things as easy as they can be these days. We hope you are sleeping well!
Rob McKay RRT

Valorada con 5 estrellas sobre 5

Extremely happy with friendly personal service

My husband and I have been extremely happy with the friendly personal service we get at Northern Respiratory! We will be clients of theirs for a long time :)

1 de marzo de 2021
Opinión espontánea
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Respuesta de northernrespiratory.ca

Thank you, Lisa. We appreciate your business and we hope we continue to earn it from you!
Rob McKay RRT

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