North Mountain Medical & Rehabilitation Center Opiniones 27

Most horrible experience I have ever had was working here! TRUELY. They are extremely dishonest and scandalous. I caught SCABIES working here 4 times, cost me HUNDREDS of dollars, was met with nothing but dismissive attitudes. I haven’t had it before or since working there.seems pretty obvious to me. Have proof with doctors papers and prescriptions (copies of both) 4 TIMES! DO NOT PUT YOUR PPL HERE IF YOU CARE ABOUT THEM. If you want your family member to go through this , then it’s the perfect place!

HORRIBLE HORRIBLE HORRIBLE. I worked at this gross place for well over a year, can not say ANYTHING good about this place, the people I worked with, the culture they project, the politics they follow. Place haves lots of creepy crawlies, they can’t be seen by naked eye, I mean ALOT ALOT ALOT!!!! If a family member is in this facility KNOW they are walking out with scabies. It’s really hard to get rid off

My sister needed nursing care and dialysis therefore we chose North mountain because they provide this medical service in house. At first I was not too impressed with the facility but after a few weeks and me being pro active with my sisters care I realized that the nurses, cna's, all staff work very hard. The majority of the healthcare staff are very caring and knowledgeable. They work with very ill patients and that is not easy. The executive staff for the most part was helpful with the legalities of the admission, paper work etc. Negative is the fact that the facility itself needs to be cleaned up better and the rooms updated/remodeled so that it does not feel so somber at times.

This place has really gone down hill! Not to mention their customers service really sucks! They pretty much lost my business.

My now ex fiance was in their care for several months up until 3 weeks ago. I was there every day except for a few.
During his stay I was a little unnerved when he would call me upset or we would be sitting there waiting for his medication for over two hours after he should have recieved it. One of the nights he didnt recieve any whatsoever. For two weeks he had no bathroom light and we rarely saw them come in to clean the room. The nurses would come in to check on the other gentleman in the room and hit his matress which would deflate it and not once did I hear them say excuse me or apologize. The staff was either cold and unprofessional or too friendly. I thought my fiance was joking one day when he told me his female physical therapist quit working with him because she became jealous of me. however 3 nights ago she picked him up and took him to her house where she made him dinner etc! She knew we had been together almost 10 years! Not after tonight! How unprofessional! I am so disgusted! I have 2 medical degrees and WOULD NEVER THINK TO ACT AS SHE DID!

This rehab facility is the best . I had great experience during my rehab days as covid recovered patient . Highly recommended.

Wonderful place and we received all the we went to North American for and more! Their RT staff is wonderful. Janice and Jeff were great! The RT, ST and OT were so very helpful and professional. Many hard working employees. Would absolutely recommend North Mountain!!!

First off let me state that I only have a choice of 4-star or 5-star. I would actually use four and a half Stars if available. Finding a suitable rehab center or nursing home is very difficult in the United States. The New York Times just ran an article demonstrating how fraudulent the rating system may be in some. This was in early March 2021. From my personal experience I would confirm that using only that information is fraught with difficulty. Reading personal reviews on Google is also difficult because there is no way of evaluating how valid they are. Some are very praiseworthy and others accuse them of mean and harmful activities. After I left North Mountain the social worker there tried to help me find a new location which interestingly was owned by the same company which immediately raised a red flag but they were intent on moving me to a another facility immediately because I no longer needed dialysis and they wanted to open that bed up. They primarily we're taking people with tracheotomies or dialysis patients during this season of covid-19 winter. Because capacities were full in most of the better places I accepted her recommendation but I found it not to be exactly how she presented it. So consumer please research as well as you can and know that you are probably getting a distorted appraisal no matter where it came from. I tried to balance Google reviews and Medicare reviews but even that was difficult. Initially I found North Mountain by a lucky recommendation
From a nursing friend of my sisters and it was actually most accurate. Also in their favor it was one of two facilities that had in house dialysis which made a huge difference and that you didn't have to travel for hours each week back and forth. That alone made them very special. There are many defects especially in this short-handed season that prevents rehab centers from fully expressing their best care. Even North Mountain was constantly short-handed and it definitely impacted patient care. Their dialysis treatment was exceptional and their wound care was exceptional. I was on a Renal Care diet and while it was not very tasty it was nutritionally sound and the palatability had a lot to do with the restrictions on my diet. I am sure that the regular diet had to be better. But it was not gross or disgusting like some Google reports said and when I considered food is medicine as a theory it was tolerable. The major problem I had was since they were short-handed sometimes it took inordinate lengthy times to get a CNA to attend to your needs for toilet care or other grooming reasons. That was distressing. I am sure during less stressful times in the community that it would be better. They also had a very good medical staff for nephrology, Internal Medicine, and wound care as well as respiratory. They were all much better than expected. They had good Social Service departments and activities departments. Because of covid-19 most of the time that I was there I was unable to use the gym for physical therapy which caused me a lot of problem later on. They did send out a physical therapy representative to your room four or five times a week for range of motion exercise but that was minimal and in the long run did not help me achieve my need of standing and walking. The nursing staff was mostly helpful and responsive but sometimes because of Staffing was difficult to get their attention. Considering the time during the pandemic that I was there all of those considerations that were problematic could have been eliminated when Staffing was more normal and perhaps then they would achieve five star rating. I didn't know I had it so good until I moved one step down to a facility that did not have dialysis. They had the same difficult Staffing issue, only worse! And the quality of care was not nearly as good. In comparison, North Mountain Rehab Center was extremely good and I would recommend it for anybody in need. My background was a pharmacist for 40 years.

There are Angels among us. They work at North Mountain Rehab. Saved my life more than once, made me smile when I did not feel like smiling. Gordon in Physical Therapy .. the whole team ..Physical Therapy, Patient Care, Admin, ..*everyone* kept me going through some very dark times as I recovered, slowly. Even the food was good, although that first Pizza when I got home was to die for. I wish I remembered all the names. I celebrated another milestone a few days ago.. returned the wheelchair as I no longer need it :) Using my way-cool walker when I go out now and free-walking around the house nowadays. God bless you all. (except for that WACKO who shaved my beard!!) -Frank P. 'Gray Eagle' Williamson, retired geezer (GET OFF MY LAWN!!) -grin

North mountain is a excellent place friendly staff would definitely recommend to family or friends

I was admitted to Desert Samaritan Hospital and spent the next four months in two hospitals and also the the last ten weeks at North Mountain Rehab hospital ... recovering from undiagnosed medical problems. ...that finally resulted in a diagnosis of MG....and now taking 21 medicines per day of 12 pills ever since ...... after no pills or hospitailzation in 69 years.

I hated being stuck and trapped in a bed from 4 months .. except for brief periods of relief with therapy to walk again three times a week .... after spending my whole time with hoses in my neck, neck, throat, nose and mouth...... as well as also a hole in my chest for feeding. As a result of unknown hospital procedures, medicines, and antibiotics ...I had entire hearing and speech loss for all 4 months of hospitalization .... but North Mountain was very kind and helpful . with magic markers, white erase boards, and good food ... to make my stay tolerable ....even when I was tied down in bed with tubes and hoses early on. FIVE STARS

I was so impressed when I visited North Mountain for my dad. The staff was amazing. They were professional and caring and extremely friendly. I could tell immediately how well taken care of my dad would be. I absolutely give them a 5 star rating.

I am so impressed with North Mountain staff! They really really care and you can tell. There are so friendly and take great care of the patients!

I know the care and staff at NM and planned to have my mom sent via air ambulance for care. As an employee, I can tell you I fully trusted my staff to take good care of my mom. As a liaison for NM, it felt good to know I had a place with exceptional care. I trust my staff enough to care for my own mother. For me, that is the greatest amount of trust I could place in any person or facility. She ended up staying in the hospital and did not come to AZ for care afterall, but the fact is I know the care at NM and was ready to bring my own mom for quality care.

If it were possible to vote a 10 star then NMMRC should be rated a 10 star for excellent services and caring.

I have worked at North Mountain Medical and Rehab for almost 4 years, and I can truly say I have never seen a more dedicated staff and leadership team. Each member of our team does their very best to ensure the health, happiness, and well being of each resident every day! I am proud to be a part of team North Mountain!

North Mountain's service has been excellent! Housekeeping did a great job keeping everything clean. The Doctors and respiratory team are excellent. The food was delicious. Activities kept me busy with bingo and watching them cook. The people here are very nice and good people. I like that everyone here has a smile on their face and enjoys working here. I would recommend this place to anyone needing this type of care.

Very good staff in respiratory, nursing, cnas. Very happy with care given to me! Will have to go into facility again in future and would not hesitate to go back to North Mountain. Still miss the staff.

My wife has been here at North Mountain for more than 2 years. They treat their patients well here and I trust they are always doing the right thing for my wife. The staff are friendly and caring, they always communicate with me when I have questions. God is good and has blessed us with this care.

They staff are so great. They are all very helpful. The facility is very well staffed. Thank you for the great care.