I’ve bought several cases from them over the years and the quality has always been excellent and long lasting. When I order the wrong size case by mistake it was easy to reach out to them and it... Ver más
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Consulta las opiniones de los clientes
Still waiting for the item. Hope it arrives. Informed it was on 48hr delivery, been 8 days ? However after a couple of emails and an investigation by the guys at Navada the issue was identified and re... Ver más
La empresa ha respondido
Great phone case arrived next day via Royal Mail 24. I found it on Amazon and ordered it directly since Apple stopped making their official leather case. I’ve had it for a week and it’s already d... Ver más
Found on Amazon, searched for the company, ordered direct, and very happy I did. I somehow forgot to enter my postcode, but within a couple often hours they followed up via email and let me correct... Ver más
Información sobre la empresa
Escrito por la empresa
NOVADA is a UK brand of very smart iPhone cases. We specialise in designing and producing handmade genuine leather cases.
Información de contacto
Unit 6, Henfield Business Park, BN59SL, Henfield, Reino Unido
- hello@novada.co.uk
- novada.co.uk
4,6
Excelente
28 opiniones
Ha contestado el 100% de las opiniones negativas
Suele tardar más de 1 mes en responder
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Fantastic service!
Fantastic service!! Ordered my item on a Monday and received next day and the case was great quality. Would use again.
6 de enero de 2025
Opinión espontánea
Great service
My order came through quick.
Item was just what I expected.
1 de enero de 2025
Opinión espontánea
FRUAD! DON'T BUY!!
This website belongs to a fraudulent company. I ordered an iPhone 14 leather case from them on May 6th, and they sent me a message claiming that it was shipped on May 9th with a fake tracking number!
Of course, I asked them to provide the real tracking number through their email, but I haven't received any response.
I have called their number multiple times during working hours, but it always appears to be disconnected.
I am extremely surprised that a fraudulent British company like this is not held accountable by the government!
6 de mayo de 2023
Opinión espontánea
Respuesta de NOVADA
We’re very sorry to read your review and understand how frustrating it is when an order doesn’t arrive as expected.
To clarify the situation:
You selected Royal Mail International Standard, which is a non-tracked service. Because this delivery method does not include tracking, no tracking number was ever issued or sent. We did not provide—nor claim to provide—any tracking number for this order.
Your parcel was dispatched on 9 May and later returned to us by Royal Mail as undelivered. We issued you a full refund, which has already been completed.
Regarding phone calls: we’re sorry if you had difficulty getting through.
We are a fully registered UK business, and we take these situations very seriously. We never want a customer to feel let down, and we’re always here to help resolve any issue.
Found on Amazon - ordered direct
Found on Amazon, searched for the company, ordered direct, and very happy I did. I somehow forgot to enter my postcode, but within a couple often hours they followed up via email and let me correct it. This was also on a Friday afternoon, and the case arrived the following morning, much faster than expected.
Oh, and the case itself is excellent. Couldn’t be happier.
20 de marzo de 2021
Opinión espontánea
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