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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I think this company is brilliant. I had a problem with my dicer blades breaking and they were so good they actually sent me 2 new ones and so quickly. Unfortunately they were for the new machine not... Ver más

Valorada con 5 estrellas sobre 5

We owned one of Nova UKs original dicing machines which sadly broke. However, in a way this was a good thing as we are now the proud owners of a much better model which arrived very quickly after ord... Ver más

Valorada con 2 estrellas sobre 5

Delivery was fine. The problem was a very poor-value product. The beater can be bought for about GBP 7. A small plastic 'stand' and cheap polythene (not even polycarbonate) beaker and poorly-fitting l... Ver más

Valorada con 5 estrellas sobre 5

I did experience an issue and couldn’t get hold of the company by phone. However I emailed and received an almost immediate response which is all you can ask for. However I think you need to be able... Ver más

Información sobre la empresa

  1. Tienda de encimeras
  2. Proveedor para baños

Escrito por la empresa

Intelligent, creative and innovative products for your home and kitchen. Discover more at: www.novauk.com


Información de contacto

4,0

Muy bueno

TrustScore: 4 sobre 5

370 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,0

Todas las opiniones

(370)

3 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Rude and aggressive staff

Unfortunately, a representative of yours at the Royal Cornwall Showground selling a whisk completely let this company down by being extremely rude and aggressive.
My father and son(5) were watching your demo while I was checking messages on my phone from behind them, he noticed this and told me not to video him - in which I replied I wasn't, obviously I wasn't filming someone whisking water....🤦🏻‍♀️ He then raises his voice at me in front of everyone around us including my 5 year old son and asks what was the point in him showing the whisk - I replied politely and said I had a gadget similar so I was aware of how it works but my father was watching and interested but he instead THREW all of the equipment and the contents of the bowls in the bins and used hand gestures for us to move on.
My father was contemplating buying one and actually had returned for the second time to watch but after this was put off by this terribly rude and ignorant person.
Not going to get many sales with an attitude like that!!!

Edited to add a reply -
Unfortunately, the seller having a huge banner with just your name on it makes it everything to do with your business. He is representing you and your products and as much as you find it difficult to imagine him being rude to anyone, he very much was - prompting my review.
Thank you for your offer of me emailing you, I wont be doing this, it is not why I wrote the review, it was purely to highlight to you that your brand representative was aggressive and put us, and I suspect the other people who witnessed it, off buying.

12 de junio de 2022
Opinión espontánea
Logotipo de Nova UK

Respuesta de Nova UK

I am really sorry to hear about a negative experience you had at the Royal Cornwall Showground. We wholesale our stock out to different customers who then go on to sale our products at events around the country - this isn't actually anything to do with our company. That being said, we have sold to this person for many years and it's difficult to imagine him being rude to anyone.
With this in mind, we would like the rectify this for you as we don't like to leave anyone with a negative experience. If you could email us at: info@novauk.com then we'd be happy to help :)

Valorada con 1 estrellas sobre 5
Logotipo de Nova UK

Respuesta de Nova UK

I am sorry you are unhappy with your product, we are surprised as we normally get great feedback! We pride ourselves on selling high-quality, durable and useful products so we are sad to hear you don't like it. We are a small, family-run business and are always happy to help. If you just send us an email - as opposed to jumping straight to negative reviews - then we can assist you with this issue. Our email address is: info@novauk.com. Thank you!

Valorada con 5 estrellas sobre 5

The 28inch frying pan is exactly right

The 28inch frying pan is exactly right. It was a perfect match to the old one that I managed to burn the bottom of!

The delivery came as expected and was well packaged. It's a pity that Nova don't supply lids for this size pan, but we managed to obtain one from another supplier that fits perfectly.

We have a halogen oven top and our set of Nova pans tend to get grubby. Can you suggest a cleaning product that gets the bases clean again.?

Kind regards,
Brian Simpson

15 de abril de 2022

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