I think this company is brilliant. I had a problem with my dicer blades breaking and they were so good they actually sent me 2 new ones and so quickly. Unfortunately they were for the new machine not... Ver más
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Consulta las opiniones de los clientes
We owned one of Nova UKs original dicing machines which sadly broke. However, in a way this was a good thing as we are now the proud owners of a much better model which arrived very quickly after ord... Ver más
Delivery was fine. The problem was a very poor-value product. The beater can be bought for about GBP 7. A small plastic 'stand' and cheap polythene (not even polycarbonate) beaker and poorly-fitting l... Ver más
I did experience an issue and couldn’t get hold of the company by phone. However I emailed and received an almost immediate response which is all you can ask for. However I think you need to be able... Ver más
Información sobre la empresa
Escrito por la empresa
Intelligent, creative and innovative products for your home and kitchen. Discover more at: www.novauk.com
Información de contacto
Reino Unido
- novauk.com
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
No ha contestado las opiniones negativas
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Excellent product at really competitive…
Excellent product at really competitive price. Top class service.

Respuesta de Nova UK

Respuesta de Nova UK
Rude and aggressive staff
Unfortunately, a representative of yours at the Royal Cornwall Showground selling a whisk completely let this company down by being extremely rude and aggressive.
My father and son(5) were watching your demo while I was checking messages on my phone from behind them, he noticed this and told me not to video him - in which I replied I wasn't, obviously I wasn't filming someone whisking water....🤦🏻♀️ He then raises his voice at me in front of everyone around us including my 5 year old son and asks what was the point in him showing the whisk - I replied politely and said I had a gadget similar so I was aware of how it works but my father was watching and interested but he instead THREW all of the equipment and the contents of the bowls in the bins and used hand gestures for us to move on.
My father was contemplating buying one and actually had returned for the second time to watch but after this was put off by this terribly rude and ignorant person.
Not going to get many sales with an attitude like that!!!
Edited to add a reply -
Unfortunately, the seller having a huge banner with just your name on it makes it everything to do with your business. He is representing you and your products and as much as you find it difficult to imagine him being rude to anyone, he very much was - prompting my review.
Thank you for your offer of me emailing you, I wont be doing this, it is not why I wrote the review, it was purely to highlight to you that your brand representative was aggressive and put us, and I suspect the other people who witnessed it, off buying.

Respuesta de Nova UK

Respuesta de Nova UK
Replacement
Replacement
I bought this to replace my original slice and dice as i used so much the blades broke.
Very handy when camping with no ehu.
Prompt delivery and a fuss-free…
Prompt delivery and a fuss-free shopping experience.
Excellent product and customer service.
Very quick delivery but poor Customer Services
Very quick delivery which is excellent. However improvements on poor Customer Services is needed. Any communication sent never receives a reply which is poor service. Hence one star has been left off.
Good efficient service
Excellent
Excellent, so so easy and quick to use! I am delighted with it ! It's so safe too ...highly recommended x
Good quality products and fast…
Good quality products and fast delivery. Overall , very happy with my purchases.
All good
Efficient and fast delivery. Smooth ordering process. I like the product. All good.
Very pleased
Good ordering process. Great offers. Quick delivery. Great product. Very pleased.
Excellent service
The 28inch frying pan is exactly right
The 28inch frying pan is exactly right. It was a perfect match to the old one that I managed to burn the bottom of!
The delivery came as expected and was well packaged. It's a pity that Nova don't supply lids for this size pan, but we managed to obtain one from another supplier that fits perfectly.
We have a halogen oven top and our set of Nova pans tend to get grubby. Can you suggest a cleaning product that gets the bases clean again.?
Kind regards,
Brian Simpson
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