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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

AJ is the best. He helped me today and I could not be happier. Just want to say that NuAqua systems are the best you can get for the dollar spent. Today that means alot because every dollar is harder... Ver más

Valorada con 5 estrellas sobre 5

Kim was excellent, quick, knowledgeable, intelligent and respectful. Thank you Kim. Table top R/O system is great and at a great price. I have other products by NuAqua. They all have met my expect... Ver más

Valorada con 5 estrellas sobre 5

I bought a countertop unit two years ago and it has been amazing. Being able to have the screen tell me the amount of TDS (or "stuff") in the water initially and then the amount after filtration reall... Ver más

Valorada con 5 estrellas sobre 5

I contacted NU Aqua with questions of the 4 stage whole house system I installed. As I learned more and more about water filtration and understanding total dissolved solids. I realized that there may... Ver más

4,8

Excelente

TrustScore: 5 sobre 5

165 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(165)

163 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Fantastic customer service

Hello, I was having an issue with my 7 stage undersink RO system, my water started to have a foul smell and my filters were only about 3 month old. I reached out and everyone i chatted with give me some info and things I could try and that was helpful but didnt fix my issue. I ordered new filters and put them in and my problem was solved. However, I explained this too JENNIFER and she was very understanding and sent me replacement filters free of charge! I NEVER have had this kind of service from a company! They care about there products and want too keep there customers and I will definitely be staying with NU Aqua for my family's clean safe water needs! Thank you Jennifer and everyone at NU AQUA for you exceptional service and care for your customers!

1 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

My experience dealing with customer…

My experience dealing with customer service was very good considering the circumstances for which I called. They were very helpful and understandable about my frustration and helped as much as possible with a solution.

29 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great customer service & quick response…

Great customer service & quick response time (if you read the chat box entirely - LOL) I did overly chat and email as I was frantically trying to cancel an order I forgot I already placed. I love working with this team. Very dependable service!

26 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I emailed them and Jennifer answered…

I emailed them and Jennifer answered back I explained to her what was having trouble with and she told me a couple suggestions got a working better awesome great people great service I refer to everyone to them that I know truly an awesome team thank you Jennifer

23 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic, Live Customer Service

The customer service is really great with this company. I had a power outage and my filtration system stopped working. I reached out to the chat on the website and the person worked with me to figure out what was wrong with the system - I needed a new part. The chat had closed by the time my partner was able to send me our order number, so I needed to contact someone new. The new customer service person worked with the person I'd talked to earlier and was able to order me the necessary part. While I can appreciate the use of AI bots for technology, I'm very grateful that this company still directs you to an actual, live PERSON. I'm giving 5 stars for the experience - I'll see when the part arrives, whether this brings our water filtration system back up and running again.

21 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great experience with support starting…

Great experience with support starting with when I called in I spoke w Rob in support and he was able to help me understand my out of warranty options and likely fixes. I submitted my details to support and Jennifer was able to help me out right away and get me the part that I needed to get my water filter running again. Thanks for the great support guys for making this an easy repair.

16 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Filter refund

Bell was more than helpfull she took care of refunding me for a second set of water filters a real pleasure to talk to

17 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very Helpful ! And Easy! Clint was the Best

I have been using this system from it's beginning. There were a few kinks to work out with the filters, and probably still are with the electronics. However, your support team has been the best all the way along, and the improvement is great. I always get the right help advice , and i have to say they are very patient and kind and very effective. Thank You

16 de abril de 2026
Opinión espontánea

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