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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I would like to say a huge thank you for the care and professionalism that was shown to my son who was shopping for a particular pair of trousers last week. He was given an exceptional service, t... Ver más

Valorada con 5 estrellas sobre 5

Unreal customer service! Amazing presentation too, I bought a few gifts for my brothers bday and everything came wrapped in brown paper so I didn’t need to re-wrap! The team were also real... Ver más

Valorada con 1 estrellas sobre 5

This company is a scam Trying to exchange an item for a different size but their portal won’t allow returns and they cannot be contacted using phone, email, or instagram. Despite their fancy web... Ver más

Valorada con 1 estrellas sobre 5

DO NOT USE THIS COMPANY. Non existent customer service. Sent me wrong size trousers, but then no one answers phone or email, can’t leave message, website returns doesn’t work. ZERO RESPONSE AFTER WEEK... Ver más

Información sobre la empresa

  1. Tienda de ropa para hombres
  2. también en la categoría
  3. Tienda de ropa

Escrito por la empresa

Number Six first opened its doors in early 2009. Bringing together sourced menswear from around the world and local brands from right here in London, number six has created the perfect juxtaposition of menswear and lifestyle products.


Información de contacto

3,3

Medio

TrustScore: 3.5 sobre 5

542 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,3

Todas las opiniones

(542)

15 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Great store and service!

Great store and service, love the attention to detail in their customer-centric approach. Prompt delivery and excellent products. Would ship here again!

25 de marzo de 2024
Valorada con 1 estrellas sobre 5

Awful customer service!

I ordered a jumper from here at the end of November for a Christmas present. I tried to return the jumper at the beginning of January but was over the one month time limit by 1 or 2 days (I felt this was unfair as it was the Christmas period and they didn’t allow any extra to return items). I then contacted the company to see if I could at least exchange the item as it was too small for the person I purchased it for. I tried calling, emailing and messaging on the website but heard nothing for ages. I eventually got a reply to say I could exchange the item but then didn’t receive the link to do so. I then finally received the link to do the exchange so I completed this online and had to select the item I wanted to exchange for. Most items were out of stock so we opted for the one item that they had in the correct size which they liked. I then sent the parcel back and was expecting to receive the new item. I got an email to say that the item was no longer in stock so they couldn’t complete the exchange and to contact if I had any questions. I contacted them to ask what would happen next (whether I would get a voucher or something). I’ve heard nothing back so it’s now almost April and this has been going on since beginning of January! I have sent the item back and have no money back from what I paid, it’s an absolute joke! The customer service is terrible, I just want a refund now as it’s impossible to get anything else sorted but trying to get through to them is impossible!

31 de marzo de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Terrible Customer Service

Wrong item delivered and completely impossible for anyone to be reached through the customer service. I’ve tried to contact them via email phone and instagram with no response. Shame to see this from an independent but I would avoid ordering from them again. I’m now left with a jumper I don’t want and seemingly nothing that I can do about it….

21 de marzo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Super impressed by the customer service…

Super impressed by the customer service from Number Six.

My order was delivered on time and was too big for me, so I had the option to send it back or use the value of my order for a replacement. Which I did and it was sent out to me to arrive the following working day.

I’m not used to doing returns and messed it, the customer support team were excellent, really quick to respond and helpful in sorting it out. I will definitely use Number Six again. 👍🏻

14 de marzo de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Product arrived looking used

Product arrived looking used. I sent it back for a refund and yet I still have to pay for return packaging...

Yeah, next time I would rather not shop with them

1 de marzo de 2024
Logotipo de Number Six

Respuesta de Number Six

Dear Sami,

This is completely untrue. We only sell brand-new products. In fact, the sandals you ordered were only released in that colourway less than three weeks ago. Rather than leave a false and malicious review you could have just emailed and we would have been able to help.

I apologise that your expectations haven’t been met on your first order with us.

Hopefully, you will try again.
Kindest Regards
The Number Six Team

Valorada con 1 estrellas sobre 5

Order never arrived, no customer service

Ordered some socks last year and received without problem, however more recently I ordered a sweater which never arrived, and impossible to reach anyone from customer service either by phone, email or social media. Seems the company has just disappeared...

7 de febrero de 2024
Opinión espontánea
Logotipo de Number Six

Respuesta de Number Six

Hi Raphael,

I am sorry to see that you have left a 1* review.

We can see that your order was dispatched on Thursday, 1st February, and delivered on Monday, 8th February. We can see that you have selected DHL 7-10 working day delivery to Poland and DHL has delivered this to you on the 7th working day.

Looking at your tracking, we can see that there was a slight delay in customs, which caused the one-working-day delay.

We are sorry if this has caused you any inconvenience. Unfortunately, customs delays are completely out of our control, as they are managed by the government in your country.

We hope you are happy with your jumper. We have emailed you to see if you need any further assistance.

Kindest Regards
The Number Six Team

Valorada con 1 estrellas sobre 5

Missing Order

made an order - tracking hasn't updated since jan 24th saying 'sender dispatching item'. Tried to call, email and socials but no response. Pretty rubbish, £104 down the drain.

23 de enero de 2024
Opinión espontánea
Valorada con 3 estrellas sobre 5

Difficult one because Jake was…

Difficult one because Jake was excellent before Christmas when Royal Mail lost the parcel, calling me personally and rearranging delivery. Really excellent.

Unfortunately though, I’ve not been able to contact him for a return. Multiple emails (on same email thread so no way are they in junk), multiple calls and a voicemail.

I’m reluctantly leaving this to try and get somewhere.

22 de enero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service and products

Excellent service with very fast and free delivery. Great items and really nice products, lots of communications all the way through and a nice personal service. Really happy with the bag I bought and the best price too. Highly recommended.

2 de enero de 2024

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