nutricity.com.au Opiniones 161

TrustScore: 2.5 sobre 5

2,3

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I placed an order (#S02687) on March 27, and it was supposed to arrive in 8 days. However, the tracking has been stuck at the same stage since March 26th. I have contacted support multiple times, but... Ver más

Valorada con 1 estrellas sobre 5

Not an Australian based site despite the .au on website! I was suss as there prices were incredibly high compared to other sites, but it said the item I wanted was in stock so thought would try. Unfor... Ver más

Valorada con 5 estrellas sobre 5

I ordered some Melatonin for my family from Nutricity and they arrived safe and sound and in perfect condition. I waited about 5 weeks for them to arrive, but they arrived. Will use this website... Ver más

Valorada con 1 estrellas sobre 5

Order this product over a month ago and still hasn’t been shipped out 🤦🏽‍♀️ then I realised that it’s not an Australian company double-SMDH. At this point I don’t think I’ll even receive my purcha... Ver más


Información de contacto

2,3

Malo

TrustScore: 2.5 sobre 5

161 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 13% de las opiniones negativas

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Valorada con 3 estrellas sobre 5

The good and bad Nutricity

There were no order placed and fulfillment communications, nor any shipping updates without prompting.
I was nervous based on the reviews online, after I had order the good and was very concerned.
On the positive, the team responded within 48hrs and continued to respond as I peppered them with correspondence on shipping etc.
The goods arrived with 10 days of order and I am thankful it all worked out.
I've provided feedback to the organisation and hopefully that helps the next person. The brand damage is shocking when you get a 50/50 response online, that the company could be a scam

3 de noviembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

So unprofessional

So unprofessional
Took 3 weeks to ship out my order then one had any idea what was happening I’d never order anything from you again

23 de septiembre de 2025
Valorada con 1 estrellas sobre 5

Absolute waste of time

Absolute waste of time. I ordered my item and waited for weeks with no update and then had to email the company every day to get my money back. I am still surprised that they actually refunded me. Wish I had ordered from somewhere else because I’d have the product by now

19 de septiembre de 2025
Valorada con 1 estrellas sobre 5

No communication from the company took…

No communication from the company took weeks to get to me . When I did arrive it was in a courier bag that had been tapped around the bottle it was a nightmare to get into . Would never order from this company again and if you are thinking of ordering DONT !

4 de septiembre de 2025
Valorada con 3 estrellas sobre 5

Product taste is excellent and…

Product taste is excellent and hopefully will be beneficial to my children. The bottles seal was however open and some of the product had leaked. I am hoping this might have been from customs and not a tampered with product as I am giving it to my children.

27 de agosto de 2025
Valorada con 1 estrellas sobre 5

3 weeks for melaton to arrive had to…

3 weeks for melaton to arrive had to keep emailing finding out where my order was . I normally pay $22 through iherb but I ordered here cost me nearly $100 .. dont order thru these guys go somewhere else

10 de septiembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Product arrived broken

Product arrived broken. All product leaked out. I will require a refund

13 de agosto de 2025
Logotipo de nutricity.com.au

Respuesta de nutricity.com.au

Hello,

Have you had a chance to contact our support team yet? In cases like this, they’ll be happy to arrange a replacement or refund. You’ll just need to share photos of the broken item with them.

Thank you,
Nutricity Support

Valorada con 1 estrellas sobre 5

Demands personal bank details

Extremely sus and RED FLAG to deal with. They demanded a copy of my bank statement.

"To proceed with the processing of your order, we kindly ask you to provide us with a screenshot of your bank statement. This screenshot should clearly display the bank name and include transaction history showing the payment made to Nutricity."

I told them to take a hike and that they had no legal right to ask for this personal information.

I cancelled my order immediately and demanded a full refund. Still waiting to see if that happens. If not transaction will be disputed at bank.

Proceed with EXTREME CAUTION

31 de julio de 2025
Opinión espontánea
Logotipo de nutricity.com.au

Respuesta de nutricity.com.au

Hello,

Thank you for your feedback. We’d like to clarify that we never request full personal bank statements. In very rare cases where a payment is flagged as “high-risk” by our payment gateway (based on the gateway’s own risk-scoring system, not our choice), we may ask the customer to provide a small cropped screenshot showing only the specific Nutricity transaction.

This is not about viewing personal finances — the only detail we need is the transaction code generated by the bank, which is unique and helps us confirm the payment securely. This process is in place solely to protect both our customers and our store from fraudulent activity.

We completely understand if you’re not comfortable providing this and respect your decision. In such cases, we promptly process cancellations and refunds as requested.

Thank you for bringing this up — we’ll continue to improve how we communicate this policy so it’s clearer and less concerning.

Nutricity Support

Valorada con 1 estrellas sobre 5

Waiting for 12 days without any update…

Waiting for 12 days without any update after submit the order.
They post my order after I sent mail to ask where is my order.
Already would like to cancel the order if they still not send yet but they send parcel doesn't ask me anything.
And also waiting for another 10 days to receive parcel

7 de julio de 2025
Valorada con 4 estrellas sobre 5

Took a few weeks to arrive

Have used it for a week now and seems to be great product, but it took a few weeks to arrive which I was a bit surprised at. Took 9 days for them to even ship.

I will try them again.

28 de mayo de 2025
Valorada con 1 estrellas sobre 5

I suspect they’re a scam

I suspect they’re a scam. They charged my credit card but I have received no confirmation or order number or information from them. no product either.

7 de junio de 2025
Opinión espontánea
Logotipo de nutricity.com.au

Respuesta de nutricity.com.au

Dear Sir,

At the time of placing your order, no email address was provided by you—only a phone number. As a result, you did not receive a confirmation email.

Earlier today, we received your enquiry via our contact form and have already responded. For any further queries, feel free to reach out to us directly at support@nutricity.com.au. We’ll be happy to assist you in every possible way.

Best regards,
Customer Support Team
Nutricity.com.au

Valorada con 5 estrellas sobre 5

Foliumpx great product

I am extremely grateful to have the opportunity to purchase foliumpx in Australia.

It is a great product.

20 de mayo de 2025
Logotipo de nutricity.com.au

Respuesta de nutricity.com.au

Thank you for your feedback. We’re truly sorry for the delays and lack of response. While we’re glad you like the product, we understand your frustration with the service.

We’ve taken your feedback seriously and are working to improve our communication and delivery process. Please email us at support@nutricity.com.au with your order number so we can assist you promptly.

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