nutsinbulk.ie Opiniones 

58
TrustScore: 3.5 sobre 5

3,5

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Terrible customer service, rude and totally unaware of Irish law. They sent me something different than what I ordered. They then told me it was more or less the same item. They don't understand the p... Ver más

Valorada con 5 estrellas sobre 5

If you’re looking for top-quality nuts and bulk foods in Ireland, NutsnBulk.ie is on another level. Fresh, clean, and packed with flavour — you can actually taste the difference. Everything feels p... Ver más

Valorada con 5 estrellas sobre 5

We have just received our first order of fruit and nuts, may I say these items are of the utmost quality and taste. The efficient and prompt way our ordering through toreceiving the goods the foll... Ver más

Valorada con 4 estrellas sobre 5

Order arrived on one day, saying order complete via DPD, not 1/2 order complete. Half the order only arrived. Emailed both the currier and the customer service email. No one replied. After a f... Ver más

Información sobre la empresa

  1. Casa y jardín

Escrito por la empresa

We are an online supplier of nuts, seeds & dry fruits for wholesale and retail. Sourcing only the highest quality products from around the world with the most competitive prices, in small or bulk size.


Información de contacto

3,5

Medio

TrustScore: 3.5 sobre 5

58 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,5

Todas las opiniones

(58)

12 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Good product

Good product. Good price and fast delivery. Package was well wrapped to withstand rain when left outside door.

12 de noviembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Terrible customer service. Avoid at all costs.

A few months ago I placed an order for multiple bags of seeds in paper packaging and have just recently noticed that the metal lining has started to flake off into the remaining seeds, rendering them inedible.

I got in touch with their customer service team to request the product be replaced and was thoroughly disappointed at the way they chose to handle my complaint.

They advised that any faulty/poor quality products should be reported within fifteen days in line with their policy, although this contradicts the Consumer Rights Acts 2015 in which we’re able to request a repair, replacement or refund for goods within a reasonable amount of time. A fifteen-day limit would not be enforceable by law.

Additionally, the team was extremely rude in their communication and attempted to push blame back onto the customer instead of taking ownership and apologising for the poor quality goods.

Sadly after reading a plethora of complaints on TrustPilot, I fear I’m not alone in my experience with this company and that they aren’t likely to take responsibility and make steps to improvement any time soon.

Avoid at all costs.

25 de noviembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

They USED TO BE decent enough.

They USED TO BE decent enough.

However, once I got notified that one of their suppliers used an EU-banned organophosphate pesticide in one of my orders, they just decided to ignore my emails when I asked them to please make it right....so that's certainly something to contemplate.

11 de noviembre de 2024
Opinión espontánea
Logotipo de nutsinbulk.ie

Respuesta de nutsinbulk.ie

We're truly sorry to hear about your experience. It's definitely not the standard of service we strive for. We take customer feedback very seriously and are committed to addressing any issues promptly.

If you'd like to discuss this further, please don't hesitate to reach out to us with your order details.

Valorada con 2 estrellas sobre 5

poor customer service

Been ordering from Nutsinbulk for many years but this year I've had several issues unfortunately. Delivery is usually within a few days so I made an order as usual before going away in 10 days. Unfortunately nothing arrived and they hadn't even posted the goods in that time! My last order contained an item that was obviously contaminated by another product and was not edible. Rather than ask for the item back to check they said it must be my taste buds!!!!! My friends all agreed the item was contaminated after tasting it. Eventually they agreed I could send it back for a small refund but the postage was so high it wasn't worth it.

11 de octubre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service

Great service. Good product.
I buy hazelnuts (10kg bags) fairly regularly. Delivery is as promised, quality is great.

14 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Ordered twice - satisfied with both purchases.

I have ordered twice from this company, 5 kilo of macadamia nuts in june, and 5 kilo of medjool dates + 1 kilo of dried cherries is july. All of that were of first-class quality (only cherries was to dried out) Claims can only be about minor things: cardboard parcel with macadamia arrived completely wet from one side, and the nuts crumbled from the bottom from the blows but this is obviously DPD delivery falls (thankfully my order inside was packed in plastic bag), and in second order with medjool dates, inside the box with the order, as a softener, were placed old, cut up boxes from some spices; they smelled quite strong and unpleasant and I had to throw them away immediately, fortunately the dates and cherries didn't catch smell of it.

26 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Produits de qualité et service de qualité

J’ai reçu ma commande en bonne état, et j’ai testé de nouveaux produits que je recommande fortement, comme les bars au chocolat et a la cerise et ou encore les snacks comme les chili crackers qui sont excellent en apéritif, je recommanderais sur le site car les produits sont de bonne qualité a prix abordable.

22 de mayo de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Petty and unreliable

I chose this website a few years ago because they had paper options for bulk orders. But for the last year or even more they send everything in plastic. Even though on their website it clearly states that paper packaging is available for certain types of product and certain weight. And they argue that paper is easier to damage. Fun fact - out of all my packages within 3-4 years, the only damaged product was packed in pastic. Paper was always holding on just fine.

I tried to talk to them about it a few times - it was ignored or I was given weak excuses and nothing more. Finally they replied - don't worry, we will pack chia seeds in paper this time. And my package arrived with chia seeds in paper but purposefully poorly packaged so that chia seeds fall out all over the box. And it's clear that it's on purpose - the paper isn't damaged anywhere, the leak comes from under the tape, just because it's poorly packed. I don't think it's a coincidence. For me it's whatever, a tea spoon of chia seeds it's not a loss, but a loyal customer with big orders to them - definitely is.

And they also told me that next time they will charge me extra for paper packaging, even though there is nothing about extra charges for paper on their website. Their policy says - ask for paper and we will provide if applicable. And according to that - it should be applicable to half of the stuff I order. They never care.

Time to switch. Instead of adapting to their customers, they decide to prove a point. There are tons of websites using paper packaging for bulk orders without any pathetic excuses.

Also, if they don't like the review on their website - they remove it. They just don't allow posting negative reviews. Very sad.

21 de mayo de 2024
Opinión espontánea
Logotipo de nutsinbulk.ie

Respuesta de nutsinbulk.ie

Sorry to have disappointed you about the paper bag packaging.

We send our goods all around the EU. Unfortunately, we can use paper bags only for select items based on our experience regarding the safety of the products during long-distance transport.

Wherever paper bag packaging is available, you will see an option to choose the packaging during the time you place an order. It is our endeavour to increase the number of products that are available in paper bag packaging.

From our records, I can see that this information was provided to you on 1/12/2023 via email as well, since you complained about it to us back then.

Also, it's not fair to be accused of deliberately packing orders poorly to prove a point, this is something we never do and will never do, We can understand your disappointment in relation to paper bags, but such false accusations aren't really helping anyone.

Valorada con 1 estrellas sobre 5

Terrible quality

Terrible quality, I ordered lavender, smells and tastes horrible, no chance to make a tea. I used to order from a different company so can compare it and definitely it's moldy here. Terrible quality. Also Rosemary smells moldy from ''Nuts in bulk ''. Strongly not recommended.

13 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Love this company and products.

Always great produce and packaging, that arrives in a timely matter.
I really love this company and recommend 100%. Try the mushroom mix for serious health benefits and daily protein. 🙂

11 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Actually pretty good service

Actually pretty good service. Good quality goods, good delivery time. Good contact as well.

27 de marzo de 2024
Opinión espontánea
Logotipo de nutsinbulk.ie

Respuesta de nutsinbulk.ie

Dear Customer, Appreciate your feedback and support. Thanks.

Valorada con 5 estrellas sobre 5

Quality products and good customer service

Quality products, including some that are difficult to find in other shops.
I have been ordering in nutsinbulk.ie for the last 4 years and overall, my experience is very good. We had a few hiccups here and there but all sorted nicely and fast by their excellent customer service. It is when something does not go according to plan that you feel whether a company is good.

4 de enero de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

They only approve positive reviews

They only approve positive reviews of their products. The same day I sent a 5 stars review for a product and 1 start review for a different one. They only approved the positive one. Something similar happened months ago when I had a bad experience with them. That's not fair play...

9 de junio de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

I ordered a large quantity of nuts and…

I ordered a large quantity of nuts and seeds about three months ago. Unfortunately, they were moistened so that mould got into most of them in a short time, making it all go to waste. At the very beginning I felt that there was something wrong with them, because they had a specific taste, they were not dried.

30 de junio de 2022
Opinión espontánea
Logotipo de nutsinbulk.ie

Respuesta de nutsinbulk.ie

Did you write an email already to our customer service regarding your complaint? Could you please share/email us your order number to investigate this? Thanks.

Valorada con 1 estrellas sobre 5

Bad Company!

I do not recommend ordering products from this company!peanuts butter are made from expired nuts!peanuts exactly.

2 de septiembre de 2022
Opinión espontánea

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