Nutsoasis Opiniones 372

Respuesta de Nutsoasis

23 feb 2024

Thank you for your review. We want to clarify a few points regarding your experience. Firstly, our website is designed to provide clear information to our customers, including warnings about allergens such as gluten. We understand that oversights can happen, but it's important to note that this information was readily available prior to your purchase.

Upon receiving your feedback, we noticed that you became aware of the gluten warning after you had already made your purchase. We take customer health seriously, which is why we prominently display such notices on our product pages. We strive to ensure that all relevant details are communicated clearly to our customers.

When you contacted us regarding your concerns, we promptly offered to facilitate the return of your item and provide a refund, despite our policy not typically allowing returns in such cases. We believe in prioritizing customer satisfaction and safety above all else.

We understand that misunderstandings can occur, and we're committed to addressing them swiftly and fairly. We appreciate your understanding and hope to continue serving you in the future. If you have any further questions or concerns, please don't hesitate to contact us.

Respuesta de Nutsoasis

23 feb 2024

Thank you for your review. We value your feedback and would like to address the issue you've raised. We understand your frustration and apologize for any inconvenience caused by the delay in receiving your order. While we strive to ensure timely delivery, occasional issues may arise with courier services beyond our control.

We encourage customers to reach out to us directly if they encounter any problems with their orders. Our customer service team is dedicated to resolving issues promptly and ensuring customer satisfaction. Had you contacted us earlier, we could have initiated an investigation into the whereabouts of your order and taken steps to resolve the issue.

Rest assured, we are now actively looking into the status of your order with the courier company and will work diligently to resolve any issues. We appreciate your patience and understanding in this matter. If you have any further concerns or require assistance, please don't hesitate to contact us directly. We are here to help and ensure that you receive the excellent service you deserve.

Respuesta de Nutsoasis

5 feb 2024

Hello Tom, we sincerely apologize for any dissatisfaction you may have experienced. We want to assure you that the product you mentioned, our roasted salted macadamia nuts, is widely regarded as our best-selling and highest-quality item. We consistently receive five-star ratings for this product, and it has garnered positive feedback for its freshness. Your feedback is valuable to us, and we appreciate you bringing this to our attention. If there's anything specific you'd like us to address or if you have further concerns, please feel free to share, and we'll do our best to ensure your satisfaction.