We’re sorry to hear about your experience, but we’d like to clarify a few things. At NVMHoster, we provide domain and hosting services only—it is the client’s responsibility to manage their website, including updates, security, and backups.
Regarding your refund, our policy allows refunds within 7 days, but you requested it after 40 days. Despite this, we still processed your refund as a goodwill gesture.
Additionally, we informed you one hour before your account termination to take a backup of your website. At 3:48 PM, you were clearly notified that your account would be terminated after one hour, along with the refund. It was your responsibility to secure your data before the termination.
We take uptime and service reliability very seriously, and any scheduled maintenance is communicated in advance. If you have any hosting-related concerns, feel free to reach out.
Best regards,
NVMHoster Support Team