We have recently started a new fortnightly commercial bin collection service with The NWH Group and have found the process super simple. Rachel was brilliant explaining the full options we had, an... Ver más
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Consulta las opiniones de los clientes
We changed our supplier after nightmare previous suppliers. Barry called into our new office on the off chance and I am pleased he did!! Account set up easily and Victoria and the girls in the office... Ver más
La empresa ha respondido
Today is Good Friday, a public holiday. My wife just called NWH to ask whether they are collecting. We got straight through to a very helpful and polite customer service rep, who was able to confirm... Ver más
La empresa ha respondido
We had a couple of jobs up in Scotland, one just outside of Edinburgh, and another in Loch Lomond. Shaunni facilitated absolutely everything we needed, we had rough access across both sites, everythin... Ver más
La empresa ha respondido
Información sobre la empresa
- Servicio de tratamiento de desechos
- Empresa de aglomerados
- Proveedor de productos de hormigón
- Servicio de recolección de residuos
- Centro de reciclaje
- Proveedor de arena y gravilla
Escrito por la empresa
Serving the whole of Scotland and Northeast England from ten sites, The NWH Group is committed to creating a sustainable future by improving the social, economic, and environmental wellbeing of its communities. The progressive, second-generation family business provides waste management services to the industrial, commercial and construction industries. Collecting waste with its fleet of trade refuse, skip, tipper, grab and walking floor articulated vehicles, it transports materials to its own recycling facilities where they are transformed into high value products such as cardboard, paper, washed sands, biomass for energy and animal bedding.
Información de contacto
Mayfield Industrial Estate, EH22 4AD, Dalkeith, Reino Unido
- 03333 20 4000
- marketing@nwhgroup.co.uk
- nwhgroup.co.uk
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Excellent service Rachel Morrison dealt…
Excellent service Rachel Morrison dealt with our request for bins very efficiently and quickly we are based in Derby and working in Glasgow, we would certainly recommend The NWH Group.
I have just set up an account with NWH
I have just set up an account with NWH, they were the fastest response with a clear and reasonable quote. The process to set up a new account with Rachel Morrison and sign the paperwork has been the smoothest I have yet experienced.
Excellent experience with NWH
Excellent experience with NWH - everything done promptly and explained thoroughly through Rachel Morrison.
Have dealt with Isra throughout and…
Have dealt with Isra throughout and she’s has been amazing, she got us what we needed for the business so used her for my home aswell. Will never use anyone else x
First time contact for information…
First time contact for information regarding Skip / Bin hire. Full explanation of process & account requirements adequately explained by Rachel Morrison.
All requested info e-mailed promptly as promised.
Rachel was confident with her words & made the process as simple as she could for our benefit. Only positive vibes from our contact.
from the first call to nwh
from the first call to nwh, Rachel was so helpful and cheery on the phone. this continued when i was unclear on a few issues and contacted Rachel via email, quick to reply and was able to let me know the information i was looking for. very helpful.
Very pleased with the service received…
Very pleased with the service received from Shiv and the quickness of their setting up my new contract.
Great service
Great service setting up new contracts for skips. Very response, matched competitors price. Thoroughly recommend 5*
Great Service
Used their online chat to ask some questions about Topsoil, not used before, was met with a polite informative member of staff and got all the information i needed.
Finally a waste management service that works
Quite simply put NWH do exactly what they say they will when they say they will and bill you accordingly. Its so refreshing after years of stress with other waste companies to finally have a service that works for us. We pay slightly more than with the others, but longer term NWH has saved us money and time as I am being billed properly and the contract hasn't been changed after 3 months to higher prices.
You get what you pay for - great service
So far I have been very happy with NWH. They price slightly above the average in the market, however the service you get for this more than outweighs the offering. Compared to the last 3 years of battling waste companies (Biffa and then Enva) with in contract changes/breaches, overbilling, failed collections and hours of contact trying to sort this out we have had nothing but 100% accurate bills and every single collection has been on time since we started in July. Further to that I actually get regular e mails from my account manager to check that things are going OK. Paying a bit more for a decent service has actually saved me money as I don't have to spend any time following up on the issues we have had to deal with in the past. As a small business owner my health and blood pressure are much better for it too!
Thank you NWH.
When Switching Is Simple...
Such an easy process to start a new service - account set up, service provision, and communication have all been straightforward and hassle free.
Great communication
Great communication and support from Finlay, customised support and onboarding, easy to reach when in need, will recommend
Seamless service from The NWH Group
Seamless service from The NWH Group. Finlay has been great- from our initial hassle free set up to responsive, friendly communication throughout.
Customers care
Finlay Toulouse helped us from the start to the end of the process, making everything so simple and he is always available.
Great Service
Use NWH quite frequently for Volumetric Concrete deliveries and Road sweeper. Always receive a great service from them and would always recommend.
Many thanks NWH
Many thanks NWH - Account Manager Lindsay booked at short notice with a competitive cost. Sarah in office was so so helpful and nothing was a bother. The driver who delivered our skip was so good and accommodating in checking with us about where best to place to site the skip for access/less hassle where he was so professional. Then skip was picked up on the planned day with a hassle free pickup - well done NWH
Been working with Marion Houston at NWH…
Been working with Marion Houston at NWH for a while now across several projects, very professional & friendly, most of all her service is excellent and she has pulled us out of a hole more than once. I recommend you give her a try for any enquiries you may have.
NWH Great service
NWH, provide a first rate service and were able to tailor their uplifts to suit our business and that of Edinburgh Council. No mess no fuss.
Great customer service!
We have recently set up a new business account and the full process has been smooth, with Finlay being super helpful and keeping me well informed throughout too. Great customer service!
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