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North West Office Furniture Opiniones 

292
•
TrustScore: 5 sobre 5

4,8

Tienda de mobiliario para oficinas
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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I used NWOF to furnish my office, the prices are great, delivery was very quick and the aftersales team were great. Over a year later I had the arm of my chair break off and they arranged for... Ver más

Valorada con 5 estrellas sobre 5

Fantastic company. Great prices. Fast delivery. In a day and age when you come to expect poor Customer Service, they were brilliant. They were so helpful with all of my queries as I was buying off... Ver más

Valorada con 5 estrellas sobre 5

Excellent customer service. The furniture and chairs were of good quality, they arrived on time. Prices very competitive. I needed an invoice and emailed sales, the invoice came back within a coupl... Ver más

Valorada con 5 estrellas sobre 5

Excellent company to deal with. Ordered typist chair at really discounted price, thought it was too good to be true. No need to worry, really well made chair and comfortable and delivered unbelievably... Ver más

Información sobre la empresa

  1. Tienda de mobiliario para oficinas
  2. Mayorista de mobiliario
  3. Proveedor de equipos de oficina

Escrito por la empresa

North West Office Furniture | Huge range of quality office furniture including office chairs, office desks, office storage, home office desks & much more

Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

292 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(292)

47 opiniones en los últimos 12 meses

Escribir una opinión
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Valorada con 5 estrellas sobre 5

Ordering was straightforward

Ordering was straightforward, and the delivery was prompt and efficient. When I had a question, the customer service was outstanding. The chairs I bought are of exceptional quality.

8 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Exceptional Customer Service

I placed an order for 3 Harland barstools on Sunday 4th January. Within an hour of placing the order Rebecca from sales at NWOF replied to me informing me that I had potentially ordered the wrong barstools for domestic use due to their 750mm height. She suggested that I check to avoid a returns fee plus a re-stocking fee. This proved to be correct, and Rebecca promptly processed the cancellation of my order and full refund. This was all conducted on the evening of Sunday 4th January. In my opinion an above and beyond customer service. Based on my experience I would not hesitate to use NWOF again in the future should they have the product I need.

4 de enero de 2026
Opinión espontánea
Valorada con 3 estrellas sobre 5

Poor Delivery Service.

It would much improve the customer’s experience if you employed a carrier who treated them as a human being rather than a robot. Personally I objected to being informed of a provisional delivery date, without any proposed time slot, and then required to reply within a very short time or have the proposed date altered. It made for a stressful experience both before and at the time of delivery. Try using a reputable delivery company that can give a firm date and time - and then stick to it.

26 de noviembre de 2025
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Respuesta de North West Office Furniture

Hi Ted,

Thank you for your review. First of all we’re sorry to hear that you were not satisfied with the delivery service. These items are made and shipped directly from the Bisley factory and as such we have very limited control over the delivery service and carriers used. That being said we are naturally disappointed to hear you were not happy with the service as this is the first time we’ve had feedback like this regarding this type of delivery.

When orders are placed for Bisley items an email is sent usually within 48 hours with an estimated delivery date, this email was sent on 3rd November with an estimated date of 29th November - 1st December. Looking at the system the order was indeed delivered on 1st December and Furdeco would usually contact the end user prior to delivery to confirm the date scheduled is suitable. This admittedly can be done via text when a mobile number is provided and is an automated system unless there is no response from the end user at which point Furdeco/Bisley would make us aware and we would then attempt to contact the customer directly to arrange delivery. It does however look like Furdeco tried to call five times prior to the delivery being confirmed via text.

The carriers will plan routes in advance and delivery slots may fill up which is why there may be a window in which suggested delivery dates need to be confirmed/rejected but we would not expect there to be an unreasonable time limit on responding to this. We have reached out via email to ask for a bit more information so we know exactly what the issues were with this delivery. Feedback like this is taken very seriously and this will be reviewed internally and with the other parties involved.

Our sales office is open Monday-Friday and our team would be more than willing to assist with issues like this by getting in touch with the carriers on your behalf if we are aware of potential delivery issues at the time.

We await your response to our email so we can look into this further for you.

Kind regards

The NWOF Team

Valorada con 5 estrellas sobre 5

Great delivery experience

The delivery was very quick and the agent communicated clearly about delivery expectations. I also love the product and found it's a perfect fit for my home office.

24 de noviembre de 2025
Valorada con 5 estrellas sobre 5

Great company

Great value desks, delivered promptly and easy to assemble. Very satisfied

29 de septiembre de 2025

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