from Tabraj khan i sent three stars by accident because of rush. The driver is nice and polite with also good attitude, guided us nicely with no problem
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Consulta las opiniones de los clientes
Lovely drivers, patient and arrived early so we could leave promptly. Only issues were real difficulties getting hold of the company by phone. Speedy responses to emails (literally by return in som... Ver más
La empresa ha respondido
We used Worthing Coaches for a recent 4 day rugby tour to Holland. Despite the best that the UK's crippled infrastructure could throw our way over the Easter weekend which resulted in c8 hours just to... Ver más
Because the company I used now comes under the National Express umbrella, the process of booking and paying felt very disjointed as apposed to the normal process of dealing direct with the coach comp... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
National Express Transport Solutions is composed of the UK’s leading coach hire specialists providing ground transport solutions for any occasion, whether you have a small group travel requirement or you’re needing transportation for 1,000+ passengers - we have the travel solutions for you! With over 90 years combined experience, both The Kings Ferry Group and Lucketts Group are long-established providers of corporate travel, private hire, commuter coach services and touring holidays. National Express Transport Solutions is located throughout the South, South-East and East Midlands of England, consisting of 9 of the UK’s biggest coach hire companies; The Kings Ferry, Clarkes of London, Stewarts Coaches, Woods Coaches, Lucketts Travel, Coliseum Coaches, Mortons Travel, Solent Coaches and Worthing Coaches brands. We are an award-winning company within the coaching industry with our outstanding customer service, expert-led sales team and professional and experienced drivers. We have experience in all types of coach hire including contracts with the sporting industry, large scale events and package holidays. There’s a reason we’re rated ‘Excellent’ on TrustPilot. Any vehicle, any time, anywhere.
Información de contacto
The Travel Centre, Eastcourt Lane, Gillingham, Kent, ME8 6HW, Gillingham, Reino Unido
- 03301 358 469
- quality@thekingsferry.co.uk
- nxts.nationalexpress.com
4,5
Excelente
1 mil opiniones
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Driver was on time and friendly
13 de julio de 2024
Respuesta de Transport Solutions
Thank you for your positive review.
With kind regards,
After Sales & Client Support Team
The Coach Driver was really nice.
The Coach Driver was really nice.
He collected us on time
14 de julio de 2024
Respuesta de Transport Solutions
Thank you for your feedback, it's great to hear you had a good trip with our driver Jack.
With kind regards,
After Sales & Client Support Team
Respuesta de Transport Solutions
Thank you for your review, we'll be sure to pass on your kind words to your driver Kimberley.
With kind regards,
After Sales & Client Support Team
my booking
On the day of my booking, there were traffic restrictions in London.
A situation was therefore created where drivers were unable to arrive at the meeting point at the time of the appointment. It was unexpected, but the driver was grateful that he found a possible parking space and picked us up at the meeting point we had agreed in our contract.
And also, We are grateful that the luggage of a passenger who left his belongings on the bus on the way home has also been returned.
I will ask for another booking next year.
17 de julio de 2024
Respuesta de Transport Solutions
Thank you for taking the time to leave us a review, it's great to hear that your booking went well despite some challenges with traffic restrictions.
We look forward to hearing from you next year.
With kind regards,
After Sales & Client Support Team
Amazing price
Amazing price, driver was friendly and VERY punctual. As it was a year group from a primary school he was taking, he showed patience to us :)
10 de julio de 2024
Respuesta de Transport Solutions
Thank you for your positive review, we're delighted to hear you had a good trip with our driver Raheem.
With kind regards,
After Sales & Client Support Team
Professional and friendly service
Our 2 coach drivers (Ricardo and Mark) were absolutely fantastic. A very professional and friendly service. Will certainly to book our school trips again.
17 de julio de 2024
Respuesta de Transport Solutions
Thank you for your review, we'll of course pass on your feedback to Ricardo and Mark.
We look forward to welcoming you on board again in the future.
With kind regards,
After Sales & Client Support Team
Clair is amazing!
12 de julio de 2024
Respuesta de Transport Solutions
Thank you for your feedback - we'll be sure to let Clair know!
With kind regards,
After Sales & Client Support Team
Everything
Everything. Coach arrived late, driver unsuitable toilet out of order tv not working. Journey took more than double the expected time due to driver error. The guests were late for the show. Simply the worst journey, high profile guests placed in danger
8 de julio de 2024
Respuesta de Transport Solutions
Thank you for providing feedback on your hire. I can confirm we have received your email outlining your concerns. We will of course reply to this once the investigations been concluded.
With kind regards,
After Sales & Client Support Team
The driver was there on time
The driver was there on time. He is very patient and understanding. It was a nice coach and assessable.
6 de julio de 2024
Respuesta de Transport Solutions
Thank you for your positive review, it's great to hear you had a good experience travelling with our driver Christian.
We hope to welcome you back on board in the future.
With kind regards,
After Sales & Client Support Team
Excellent service and on time
Excellent service and on time. Wonderfully engaging and polite driver.
14 de julio de 2024
Respuesta de Transport Solutions
Thank you for your positive review, we'll be sure to pass on your kind comments to your driver Kevan.
With kind reagards,
After Sales & Client Support Team
Respuesta de Transport Solutions
Thank you for your positive review.
With kind regards,
After Sales & Client Support Team
Coach drivers were friendly and…
Coach drivers were friendly and understanding when we were a little late due to sorting something for one of our children. Thank you!
10 de julio de 2024
Respuesta de Transport Solutions
Thank you for your positive review, it's great to hear you found our drivers to be friendly and understanding.
We hope to welcome you on board again in the future.
With kind regards,
After Sales & Client Support Team
Disjointed booking process
Because the company I used now comes under the National Express umbrella, the process of booking and paying felt very disjointed as apposed to the normal process of dealing direct with the coach company.
Although I booked two coaches for a school trip and had confirmed the exact meeting point several times, only one coach turned up. We had a stressful 10 minutes waiting in the rain with 50 kids to find out that the other coach had parked on the wrong road. Apart from that it all went smoothly and the drivers were very pleasant.
6 de julio de 2024
Respuesta de Transport Solutions
Thank you for your review, we're sorry to hear you felt the booking process was disjointed, I can confirm we are continually reviewing our processes to ensure booking is quick and easy for our customers and would welcome any further feedback.
We're pleased to hear that despite the initial delay when locating the coaches you had a good experience with our drivers Jack and Kuadwo.
We hope to welcome you on board again in the future.
With kind regards,
After Sales & Client Support Team
Respuesta de Transport Solutions
Thank you for your positive review, we're pleased to hear you found our staff helpful and accommodating.
We hope to welcome you on board again in the future.
With kind regards,
After Sales & Client Support Team
Highly recommend this company!
Booking process was really simple and the admin staff were really supportive with answering any questions we had.
The driver was amazing. He arrived early and helped us to load luggage - he was so friendly and polite and was a pleasure to meet!
Thank you for this amazing service.
1 de julio de 2024
Respuesta de Transport Solutions
Thank you for taking the time to provide your positive feedback, we're delighted to hear you had a great experience booking and travelling with us.
We hope to welcome you on board again in the future.
With kind regards,
After Sales & Client Support Team
Standards have been maintained over how…
Standards have been maintained over how many years on the trot I have been using the company polite helpful driver coach always very clean and comfortable only stopped being a 5 was coach not being the one I was told would be allocated meant to be rear lounge instead got rear kitchen always knew it was what was available on the day which I was ok with but on payment I was given the choice & the rear lounge supposedly allocated to me when finding out when coach turned up it was a disappointment
22 de junio de 2024
Respuesta de Transport Solutions
Thank you for taking the time to provide a positive review. We're pleased to hear you had good experience travelling with our driver James, despite not being allocated the rear lounge coach. Please accept our apologies that this was confirmed and not provided.
We do hope you had a great day at Ascot and look forward to hearing from you again with future enquiries.
With kind regards,
After Sales & Client Support Team
The coach was very comfortable and had…
The coach was very comfortable and had air conditioning which helped as it reached 28 degrees, the driver Daniel was so helpful and kind, he helped with all the walkers and wheelchairs getting them on the coach and making sure we all got on safely. He dropped us right by the sea front and outside the toilets and again helping us all and was so patient. Everyone had a wonderful day and the journey made it all worth it, thankyou so much for a wonderful day and looking after us all.
26 de junio de 2024
Respuesta de Transport Solutions
Thank you for taking the time to provide a positive review. We're delighted to hear you had a great trip to Weymouth with our driver Daniel. We'll be sure to pass on your kind comments.
We hope to welcome you on board again in the future.
With kind regards,
After Sales & Client Support Team
Just Excellent
Local Company (Always good !), competitively priced and outstanding coach. The drivers Drivers Jordan and Laverne were incredible. We booked to go to a mixed Ability Rugby event in Coventry. The time and effort these guys put in explaining how the coach worked and chucking a ball about with our young people was wonderful to see. A real credit to the company and I wont be looking anywhere else in future.
22 de junio de 2024
Opinión espontánea
Respuesta de Transport Solutions
Thank you for your positive review, it's great to hear you had a good experience travelling with our drivers Jordan and Laverne. We'll be sure to pass on your kind comments to the team.
We look forward to welcoming you on board again in the future.
With kind regards,
After Sales & Client Support Team
Excellent service from booking through…
Excellent service from booking through to coach. Thank you
19 de junio de 2024
Respuesta de Transport Solutions
Thank you for your positive review.
With kind regards,
After Sales & Client Support Team
Amazing coach with great drivers.
Amazing coach with great drivers.
Staff were very kind and helpful throughout booking and on the day.
The coach was very clean and made the day.
22 de junio de 2024
Respuesta de Transport Solutions
Thank you for your positive review, we're delighted to hear you had a great experience booking and travelling with us.
We hope to welcome you on board again in the future.
With kind regards,
After Sales & Client Support Team
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