Scammers!
Took money, didn't ship order, don't answer phone (straight to voicemail), don't answer emails
4 de noviembre de 2025
Opinión espontánea
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2,1
Malo
13 opiniones
Ha contestado el 66% de las opiniones negativas
Suele responder en menos de 2 semanas
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Fulse advertising? Definitely misleading advertising
I'm a bit concerned over there price advertising. Almost all products have a crossed-out prices and a price in bold red which appears to indicate a sale price.
Asking about this in store, they said they ignore the crossed-out price and quote the red bold price as their retail price, which to me is false advertising.
Not sure the commerce commission would approve of this sort of advertising, particularly when you look at items at a competitor's store and see NZhomeware perceived sale price matches other retails standard retail price.
E.G.
Engelfield basin mixer EF-97531A-4-BL crossed out price $460 bold red price $355
At Mico (who are not the cheapest retailer) have the same product at their full price of $349.01.
So Mico full price is cheaper than NZhomeware's advertised sale price.
Fulse advertising? Definitely misleading advertising
4 de octubre de 2025
Opinión espontánea
Respuesta de Nzhomeware
Hi there,
Thank you for sharing your feedback. We completely understand your concern regarding the pricing display and greatly value your input. We will work on improving our pricing to make it clearer and more transparent for our customers.
We’re always looking to enhance the shopping experience, and your feedback helps us do that.
If you’d like to discuss this further or need assistance, our customer service team would be happy to help directly.
Cheers
Scam homeware website?
Ordered product on 6th June, still hadn't received it by 8th July. Did have some phone and email communication to be fair, however kept getting promised that product would arrive early next week. Got fed up and contacted my bank and suddenly I got refunded from Homewareshop. I do not recommend buying from this store!
6 de junio de 2025
Opinión espontánea
Respuesta de Nzhomeware
Hi Kim,we truly value all feedback from our customers. However, after carefully reviewing our records, we were unable to locate any order or customer details corresponding to your name. If you believe this is a misunderstanding, we kindly invite you to contact us at service@nzhomeware.co.nz so we can look into this matter further. Thank you for your understanding and cooperation.
Absolute useless products
Absolute useless products. Kitchen tap started to leak within few months of purchase. They replaced with another new one and that also started to leak in few months. Asked for a refund and plumbers cost. They are now offering a new cartridge for the second time failed tap. Who will pay for plumber? Bathroom black taps paint started to peel already.
Will never go there and not recommend anyone. There is no zero star option sadly.
11 de marzo de 2025
Opinión espontánea
Respuesta de Nzhomeware
Hi there,we're sorry to hear about your experience and truly understand your frustration.
As per our warranty policy, our tapware includes:
5 years warranty for general use
3 years for replacement cartridges
1 year for surface issues such as fading or peeling
1 year for replacement parts (e.g. pull-down hoses, spray heads, sensors)
Your order was placed in 2023 and is now outside the surface warranty period. However, we have already offered a free replacement cartridge and a 20% refund to help resolve the issue.
While we’re unable to offer a full refund or cover plumbing costs beyond the warranty period, we remain happy to assist further if you wish to proceed with the offered solution.
Thank you again for your feedback — we are constantly working to improve both our product quality and after-sales service.
I would not use NZ Homeware again
I would not use NZ Homeware again. Their customer service is terrible. HOWEVER, if you do use them, do everything through Megan - she actually gets things sorted.
21 de enero de 2025
Opinión espontánea
Respuesta de Nzhomeware
Hi Eland,we’re very sorry to hear that your overall experience didn’t meet your expectations. We truly value all customer feedback, and we’re committed to improving our service based on it.
That said, we’re glad to hear that Megan was able to assist you effectively — we’ll be sure to pass on your kind words to her.
If there’s anything further we can do to help, please don’t hesitate to contact us directly. Thank you again for your honest feedback.
Never received product
Never received product - tried calling and emailing but no response. Site is fake. Doesn’t even deserve one star.
25 de noviembre de 2024
Opinión espontánea
Respuesta de Nzhomeware
We're very sorry to hear about your experience. We take these concerns seriously, but unfortunately, we are unable to locate any order or communication from you based on the information provided.
NZ Homeware is a genuine New Zealand-based business, and we are committed to ensuring every customer receives their order and proper support.
Please reach out to us directly at service@nzhomeware.co.nz with your full name and order number, so we can look into this urgently. We’d like the opportunity to assist you and resolve this matter.
No confidence
Brought on their site had confirmation of the order, but no tracking number and now nothing over a week later. No response to emails asking for update. They don't answer their phone. Emailed them 4 times and last one saying I would ask my bank to cancel and only then had a response saying a team member would get back to me. I gave them 24 hours to respond and nothing so have asked my bank to dispute. Finally heard from them saying they had one item but needed to source another. After more than 4 weeks after ordering I was sent a tracking code and received the order a few days later. Although it worked out in the end I wouldn't use again.
4 de noviembre de 2024
Opinión espontánea
Respuesta de Nzhomeware
Hi there,we're sorry to hear that your experience fell short of expectations, and we truly appreciate your patience throughout the process.
We always aim to respond to emails within 24 hours and do our best to answer phone calls unless our team is assisting in-store customers at the time. When an item is out of stock, we normally contact customers within 24 hours to provide an update.
We're not sure what caused the delay in this particular case, but we're glad to hear you eventually received your order. We'll certainly take your feedback on board and continue to improve our service and communication.
Thank you again for your honest review.
Brought on their site had confirmation…
Brought on their site had confirmation of the order, but no tracking number and now nothing. No response to emails asking for update. They don't answer their phone, voice message which is incredibly hard to decipher requests you email them. I rang twice and I have been blocked despite never actually talking to anyone. There appears to be nothing I can do.
15 de septiembre de 2024
Opinión espontánea
Respuesta de Nzhomeware
Hi Jo,we're very sorry to hear about your experience and understand how upsetting it must have been.
We aim to respond to all customer emails within 24 hours, and our team does its best to answer phone calls unless we're assisting other customers in-store at the time. If you reach our voicemail, we encourage you to leave your name and order number so we can follow up promptly.
We can confirm that we do not block customer calls under any circumstances, and we're sorry if this gave the wrong impression.
If you could please email us again at [your support email] with your order details, we’d be more than happy to look into this further and assist you as soon as possible.
Thank you again for your feedback — we are always working to improve our service.
Excellent customer service and good…
Excellent customer service and good quality of product
14 de junio de 2024
Opinión espontánea
Respuesta de Nzhomeware
We really appreciate your feedback! It's great to know our service and product quality met your expectations — we hope to see you again soon.
They take your money and you hope
1 star flatters them. After buying online, I received confirmation of the order, then nothing. No response to emails asking for update. They don't answer their phone, voice message requests you email them. They promise something and then you find it is a lie. Eg Parcel sent overnight you will have it tomorrow. You find it is not sent until tomorrow and scheduled to arrive 2 days later. Request for refund or anything gets ignored. They make. Basil Fawlty look good. 5 Star incompetence.
25 de marzo de 2024
Opinión espontánea
Respuesta de Nzhomeware
Hi Juri,we're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We aim to respond to all emails within 24 hours, and our phone system may go to voicemail if our team is assisting in-store customers — in which case we encourage customers to leave their contact and order details so we can return the call.
We'd like to clarify that we do not advertise or promise overnight shipping through any of our channels. Standard delivery times can vary based on the courier and location.
Additionally, we offer a 15-day change-of-mind return policy and always aim to resolve refund or return requests fairly and promptly.
We’re sorry if your experience didn’t reflect this and would be happy to look into the situation further. Please feel free to contact us at [your support email] with your order number.
Thank you again for your feedback — we are continuously working to improve our service.
I had a large order with this company
I had a large order with this company. There were three trips back to the warehouse, to get items not included. The third was for a shower liner. It wouldn't fit in my car, so they had to deliver, then afterwards, I got a bill for delivery! 😂 Not paying it of course. Hope this is a learning experience for you NZ Homewares 🤨.
30 de mayo de 2023
Opinión espontánea
Respuesta de Nzhomeware
Hi Elisabeth,thank you for your feedback. We're sorry to hear about the inconvenience caused and appreciate you taking the time to share your experience.
For larger items, we charge delivery based on actual courier rates. If a customer initially selects pickup but later requests delivery, a delivery fee is still applicable. We understand this may have come as a surprise, and we’ll look into how we can communicate this more clearly in the future.
We value all feedback — it helps us improve both our service and communication. Please feel free to reach out to us directly if you’d like to discuss this further.
All good!
Great price, excellent product - towel rails, shipped very quickly (within Auckland) with excellent tracking.
29 de marzo de 2022
Opinión espontánea
Respuesta de Nzhomeware
We really appreciate your feedback! It's great to know our service and product quality met your expectations — we hope to see you again soon.
They answer their phones but…
They answer their phones but unreliable. Was told item will be delivered within Auckland in 1-2 days by operator (website states 2-3) so I expected to receive my items Wednesday of that week. Found out they use useless aramex for deliveries. Items picked up from their warehouse on Tuesday ready for delivery. It’s now Saturday and nothing’s arrived. Should have just ordered from bunnings. Their as useless as trade depot
1 de octubre de 2021
Opinión espontánea
Respuesta de Nzhomeware
Hi Maryam,we're sorry to hear your delivery didn’t arrive as expected and can understand your frustration.
For most Auckland addresses, our website states a standard delivery timeframe of 2–3 working days. Some items require processing or restocking before dispatch, and we always encourage customers with urgent orders to contact us directly so we can provide the most accurate delivery estimate for their address.
While we do our best to dispatch orders on time, delivery delays can sometimes occur due to courier operations — especially during peak periods.In your case, the item was picked up from our warehouse on time, and the delay appears to be on the courier’s end.
We genuinely appreciate your feedback and will continue working closely with our courier partners to improve delivery reliability. If you’d like to discuss your order further, please feel free to reach out to us at service@nzhomeware.co.nz.
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