Respuesta de Odds96

21 feb 2025

Dear Zakie,

Thank you for your feedback.

We understand your frustration, and we want to assure you that we take every case seriously. As we discussed in our support chat, both of your withdrawal transactions were successfully processed from our side, and we provided you with UTR numbers to track them with your bank.

In cases like this, the next step is for the player to provide a bank statement confirming that the funds were not received. This is required to escalate the case with our payment provider. By now, we have not yet received the requested document from you, which is why the investigation could not proceed further.

We are here to assist you, and if you are still facing issues, we encourage you to send the requested bank statement so that we can escalate this matter and find a resolution as soon as possible.

Looking forward to your cooperation.

Best regards,
Odds96 Feedback Team 🎲💵🚀

Respuesta de Odds96

18 feb 2025

Dear Santhosh,

We understand that not every session ends with a win, but that’s all part of the excitement of iGaming. Sometimes you win, sometimes you don’t — but who knows, maybe your next big win is just one spin or one bet away!

At Odds96, we are a fully licensed and trusted platform with thousands of happy players enjoying their time here. Our games operate on certified random number generators (RNG), ensuring fair play for everyone.

We encourage you to keep the fun in gaming and always play responsibly. If you have any specific concerns, feel free to reach out to our support team at support@odds96.com or via live chat.

Best regards,
Odds96 Feedback Team 🎰🎲💫

Respuesta de Odds96

6 ago 2025

Dear Nabeel,

Thank you for your review and kind words about our platform!

Unfortunately, we haven’t received any account details from you and couldn’t find a player with your name in our system, so we’re unable to check what happened with your welcome bonus (although we really want to). We take these cases seriously, since here at Odds96 we have one of the most generous welcome bonuses on the market — and we want every new player to get it.

If you’re still facing this issue, please reach out to our support team at support@odds96.com or via live chat — we’ll be happy to help you out!

Best regards,
Odds96 Feedback Team 🏆💬

Respuesta de Odds96

18 feb 2025

Dear Raman,

We're sorry to hear about your experience. Unfortunately, we were unable to identify your account as we never received a response to our email via Trustpilot.

At Odds96, we ensure that all eligible players receive their bonuses without any issues. If you're still facing any concerns, please reach out to our support team at support@odds96.com or via live chat — we’ll be happy to check this for you!

Best regards,
Odds96 Feedback Team 🎁💬⚡

Respuesta de Odds96

18 feb 2025

Dear Indra,

We understand your frustration, and we sincerely apologize for the delay.

Normally, withdrawals at Odds96 are processed within 4 to 48 hours, depending on the banking system. However, in this particular case, there was unexpected maintenance on the payment provider's side, which caused an unfortunate delay. This is an exception rather than the rule, and we truly regret any inconvenience caused.

As a gesture of apology, we’d like to offer you a Special Deposit Cashback Bonus! To claim it, please reach out to our support team at support@odds96.com or via live chat.

We appreciate your patience and hope to make it up to you!

Best regards,
Odds96 Feedback Team 🎰💵✨🎁

Respuesta de Odds96

18 feb 2025

Dear Sultan,

We’re sorry to hear about your experience. Unfortunately, we didn’t receive any response from you to help us identify your account and assist further.

Just to clarify - Odds96 is a fully licensed and regulated platform under Curacao laws, and we have thousands of happy players from India and around the world enjoying our games daily.

If you ever decide to reach out, our support team is always here to help at support@odds96.com or via live chat.

Best regards,
Odds96 Feedback Team 🎰🔍💎

Respuesta de Odds96

18 feb 2025

Dear Gulshan,

We get it — playing can be a rollercoaster! Sometimes you’re up, sometimes you’re down, but that’s all part of the thrill. Who knows? Maybe your next big win is just around the corner!

At the end of the day, gaming should be about fun and entertainment. If you ever have any concerns, feel free to reach out to our support team at support@odds96.com or via live chat — we’re always here to help!

Best regards,
Odds96 Feedback Team 🎲🔥💰

Respuesta de Odds96

8 ene 2025

Dear Janani,

Thank you for reaching out.

After reviewing your case thoroughly, it was confirmed by our Verification Team that multiple accounts were created and used on the same device. This violates our policy of allowing only one active account per person, which is in place to maintain a fair and enjoyable platform for everyone.

We understand this might be frustrating, but these rules are in place to ensure a safe and trustworthy experience for all our players.

Best regards,
Odds96 Feedback Team 🎲✨🌟

Respuesta de Odds96

18 feb 2025

Dear Irfan,

Thank you for your feedback.

After conducting multiple cross-checks, we can confirm that we have never received this payment. We understand this situation may have caused frustration, but as there was no transaction on our end, we were unable to process any further action.

If you still have concerns, we recommend checking with your bank for further clarification. Our support team remains available at support@odds96.com or via live chat if you need any additional assistance.

Best regards,
Odds96 Feedback Team 🎰🔍💡

Respuesta de Odds96

23 mar 2025

Dear Jithin,

Thanks for your feedback!

Glad to hear you're enjoying the game 🎮 If you ever have suggestions or questions — feel free to reach out to our support team anytime.

We’re here to keep your experience smooth, fun, and rewarding 🏆🕹️✨

Best regards,
Odds96 Feedback Team 🎰🚀💡

Respuesta de Odds96

19 dic 2024

Dear Mohankumar,

Thank you for sharing your experience with us.

We understand that losing can feel frustrating, but remember — in gambling, sometimes you win, sometimes you lose. Who knows? Your next big win could be just around the corner! 😊

Regarding bonuses, we recommend joining our Telegram channel where we announce daily bonuses and free spins. Don’t miss out on these exciting opportunities!

You can join here:
https://t.me/odds96com

We value your trust and hope to see you enjoying our platform again soon. If there’s anything else we can assist with, please reach out to us at support@odds96.com or via live chat.

Best regards,
Odds96 Feedback Team 🎰✨

Respuesta de Odds96

19 dic 2024

Dear Kaur,

Thank you for sharing your concern with us.

After a thorough review and contacting our payment service provider, we can confirm that the deposit of 300 INR was never received on our end. Additionally, we observed that the bank statement you provided did not include any UTR (Unique Transaction Reference), which is necessary for us to locate and allocate your deposit.

We recommend that you reach out to your bank to verify the transaction and obtain the UTR. Once you have this information, please share it with our support team at support@odds96.com, and we’ll investigate further to assist you promptly.

We understand your frustration and want to assure you that we are here to support you through this process. Please don't hesitate to reach out if you have any further concerns.

Best regards,
Odds96 Feedback Team 💳✨

Respuesta de Odds96

19 dic 2024

Dear Prince,

Thank you for sharing your feedback and thoughts! 😊

You’ve perfectly captured the spirit of gaming — sometimes luck is on your side, and you win big, while other times, the results don’t go your way. It’s all about enjoying the journey and the thrill of the game!

We’re glad you find the game good, and we hope you continue to have exciting moments on our platform. If you ever have questions or need support, feel free to reach out to us at support@odds96.com or via live chat.

Wishing you lots of luck and unforgettable wins ahead! 🍀🎰

Best regards,
Odds96 Feedback Team 🎲✨

Respuesta de Odds96

19 dic 2024

Dear Dip,

Thank you so much for your kind words and for sharing your positive experience with Odds96! 😊

We’re thrilled to hear that you find our platform wonderful and are satisfied with the system. Your feedback inspires us to keep improving and delivering the best gaming experience possible.

If you ever have any suggestions or need assistance, feel free to reach out to us at support@odds96.com or via live chat. We’re always happy to hear from our valued players!

Looking forward to seeing you enjoy more on our platform. Wishing you lots of fun and luck! 🎰✨

Best regards,
Odds96 Feedback Team 🎲💚

Respuesta de Odds96

3 dic 2024

Dear Prerit,

Thank you for your feedback — we truly appreciate you taking the time to share your experience.

We’d like to clarify that 99% of withdrawals are processed within minutes. However, on rare occasions, delays can occur due to unforeseen circumstances. We are constantly working to ensure that all transactions are as fast and seamless as possible.

Regarding the referral bonus, we are thrilled to hear your enthusiasm! It’s one of the features we receive regular feedback about, and we’re happy to know players like you are excited for it. Your excitement tells us you enjoy the platform, which means the world to us. We’re pleased to share that a referral program is coming soon — stay tuned for updates!

Thank you again for your patience and support.

If there’s anything else we can assist you with, feel free to contact us directly at support@odds96.com or via live chat.

Best regards,
Odds96 Feedback Team 🎉💵✨

Respuesta de Odds96

3 dic 2024

Dear Ritesh,

Thank you for bringing this matter to our attention.

After a detailed investigation, we have confirmed that your deposit of 4200 INR on 11/11/2024 was not credited because the payment did not go through successfully.

From the bank statement you provided, we can see that the payment was refunded to your account. We regret that this information was not clarified sooner and apologize for any inconvenience caused during this process.

If you need further assistance or have any questions, please don’t hesitate to reach out to us directly. We’re here to help.

Best regards,
Odds96 Feedback Team 🎰💫