It can be frustrating trying to contact a tradesman when their phone goes through to message bank and then you wait ages for them to return the call. But then as a business owner there are inoppor... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Office HQ staff are not properly trained (unfortunately), some are even VERY unprofessional, also the wait times for call answering can be extremely long at times, meaning customers/callers will han... Ver más
La empresa ha respondido
Office HQ have been wonderful. A lifesaver for a busy sole trader who can’t always be available to answer enquires. Simple to set up, easy to make changes as needed and simple billing system. I would... Ver más
La empresa ha respondido
OfficeHQ has been a great tool for our business managing all our incoming calls. Easy to use, great customer service, friendly staff. Highly recommend!
La empresa ha respondido
Información sobre la empresa
- Servicio de contestadora
- también en la categoría
- Centro de atención telefónica
- Proveedor de servicios de telecomunicaciones
- Servicio de administración de empresas
- Servicio de business-to-business
Sobre OfficeHQ
Escrito por la empresa
OfficeHQ has been helping Australian businesses stay connected to their customers since 2003. We offer live call answering and outbound calling services – all backed by a team that feels like part of your business.
Our friendly, professional receptionists answer within a few rings, using your business name and a greeting built around how you work. Most calls are answered within Australia, with overflow support to keep wait times short.
We offer a range of plans to suit different call volumes and business needs, from MessageExpress from $25 a month through to MyReceptionist, MyAssistant and MyDiary, which adds full diary management. After-hours or 24/7 cover can be added for businesses that need round-the-clock support. See our call answering plans for full pricing and inclusions.
Need more than call answering? Outbound calling – covering appointment reminders, follow-ups and lead qualification – can be added on our MyAssistant and MyDiary plans.
Trusted by more than 25,000 businesses, we support businesses of every size, from solo operators to established companies, with everything visible in real time through our online client portal or app.
With OfficeHQ's answering services there's no lock-in contract, so you're only ever with us because it's working for you. Try our live call answering service free for 7 days, no credit card required, and see how a dedicated reception team can help your business connect with more customers.
We also offer business phone numbers, call diversion, voicemail-to-email and virtual business addresses, so you can build a professional presence without the overheads of a physical office.
Additionally, we offer AI receptionists who instantly answer, sound natural and deliver messages from just $20 a month for businesses wanting the most affordable, always-on call answering solution. Unlike most AI-powered answering services, if a caller needs a real person, a live receptionist is ready to step in. A 7-day AI call answering free trial is also available.
Our promise to you
Escrito por la empresa
- No lock-in contract
- Flexible plans for businesses of any size, with the freedom to change or cancel anytime – nothing to sign you into.
- Try it free for 7 days
- See how it works with a no-obligation 7-day trial. No credit card required.
Información de contacto
8/84 Wises Road, Buderim, 4556, Sunshine Coast, Australia
- 1300 764 940
- support@officehq.com.au
- officehq.com.au
4,3
Excelente
38 opiniones
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You get all my inbound calls well and…
You get all my inbound calls well and the messages are easily understood and clear … never any errors
16 de septiembre de 2026
Respuesta de OfficeHQ
Clear, accurate messages are exactly what we aim to deliver, so it's good to know that's coming through consistently on your account. Thanks for the review, David.
— The OfficeHQ Team
Respuesta de OfficeHQ
Long-term feedback like this means a lot, thank you.
— The OfficeHQ Team
They answered the phone after only 4 or…
They answered the phone after only 4 or 5 rings - she didnt get the name 100% correct but its of no real consequence and she had a nice speaking voice.
27 de agosto de 2026
Respuesta de OfficeHQ
Thanks for the honest feedback, John. A quick answer matters and so does accuracy. Sorry we didn't get the name right on the call you're referring to; we'll pass this on to the team as a reminder. Glad to hear the receptionist still left a good impression overall.
— The OfficeHQ Team
HQ is a wonderful business answering service is
I get the audio recordings from my client contacts, which confirm HQ staff are always professional, courteous and helpful. This is paramount for the free community service I provide. Also, it's very affordable.
27 de agosto de 2026
Respuesta de OfficeHQ
Thank you for this. It's good to hear the service is genuinely useful for the community work you do. We're glad to help keep that running affordably.
— The OfficeHQ Team
It makes my life much easier not…
It makes my life much easier not answering calls and getting a record by email is very helpful.
27 de agosto de 2026
Respuesta de OfficeHQ
This is exactly why we built the service the way we have. Not needing to pick up every call yourself, and having a clear written record land in your inbox instead, is intended to help make running a business easier. Glad it's working as intended.
— The OfficeHQ Team
Professional Service
27 de agosto de 2026
Respuesta de OfficeHQ
Thanks for the review. Professionalism is the standard we hold our reception team to, so we appreciate this feedback.
— The OfficeHQ Team
The team do a great job
The team do a great job. They have quickly become an integral part of our business.
26 de agosto de 2026
Respuesta de OfficeHQ
Thanks for taking the time to share this. Becoming part of the daily rhythm of your business is exactly the outcome we aim for and it reflects the consistency our reception team works hard to deliver. Glad to have you with us.
— The OfficeHQ Team
Respuesta de OfficeHQ
Seven years is a long time to trust anyone with your calls, so this means a great deal to us. Reliability isn't glamorous, but it's what our reception team is trained to deliver, call after call, year after year. Thank you for sticking with us.
— The OfficeHQ Team
OfficeHQ saved us from reception headaches
We have been in onsite business for over 15 years and a reliable receptionist solution was always one of our major pain points. We had tried automated receptions, internal staff, answering machines, VoIP and even AI. We were getting complaints from clients about never being able to get through.
Then we found OfficeHQ. We signed up for the free trial and committed within 4 days of the trial. We have been so impressed with the service and professionalism. The OfficeHQ staff are so friendly and responsive. The App allows us to track our calls and messages and it is like the receptionist is in our office. I could not recommend OfficeHQ more, they are amazing and solved our 15 year reception issues. Shout out to Chiara who made the whole process seamless.
12 de agosto de 2026
Opinión espontánea
Respuesta de OfficeHQ
Fifteen years is a long time to be searching for something that just works, so we're genuinely pleased we could be the one that stuck. We'll make sure Chiara hears this, as it sounds like she made a real difference in getting you set up. Thanks for trusting us with something that clearly matters to your business.
— The OfficeHQ Team
It works
It works, but sometimes we get call receivers who are a little rude and abrupt to customers; that's the feedback I get. Also, the service is a little expensive.
5 de agosto de 2026
Respuesta de OfficeHQ
Thank you for taking the time to share this – it's genuinely useful feedback. We're glad the service is working for you, and we take any suggestion that a caller came across as abrupt seriously, because courteous, professional call handling is what we pride ourselves on.
We'd like to look into the specific calls behind that feedback so we can address them directly, and we'd also welcome the chance to review your plan to make sure it's the best fit for how your calls are coming through.
Our team will be in touch, and you can reach us any time at support@officehq.com.au or 1300 764 940. Thanks again for helping us improve.
— The OfficeHQ Team
Respuesta de OfficeHQ
Thank you so much – we'll absolutely keep up the good work!
— The OfficeHQ Team
Always consistant and professional
9 de julio de 2026
Respuesta de OfficeHQ
Thank you for the great review! Consistent, professional call handling is exactly what we aim to deliver every single day, and we're delighted it shows. We appreciate you being with us.
— The OfficeHQ Team
This is such handy business tool
This is such handy business tool. Professional service and Australian voice which is clear and they ask the correct questions.
setting this service up is easy 1 2 3 and for is getting your service provider to install
1 de agosto de 2026
Respuesta de OfficeHQ
Thank you for the fantastic feedback – we're so pleased you're finding the service so beneficial. Great to hear the setup was quick and easy too. Thanks for choosing OfficeHQ.
— The OfficeHQ Team
The app on an android phone is a bit…
The app on an android phone is a bit difficult to go through,it dosent seem to be android friendly.
31 de julio de 2026
Respuesta de OfficeHQ
Thank you for taking the time to share this – we're sorry the app hasn't been easy to get around on Android. You'll be glad to know it was recently upgraded and relaunched for both Android and iPhone, and our IT team is actively developing it further all the time.
If you're still finding it tricky, do make sure you're on the latest version, or reach out to us at support@officehq.com.au or 1300 764 940 and we'll happily talk you through it. We appreciate your patience as we keep making it better for everyone.
— The OfficeHQ Team
Office HQ have been wonderful
Office HQ have been wonderful. A lifesaver for a busy sole trader who can’t always be available to answer enquires. Simple to set up, easy to make changes as needed and simple billing system. I would recommend Office HQ to anyone needing a virtual reception…and I have recommended to others in my field of work.
29 de julio de 2026
Respuesta de OfficeHQ
Hi Tara, what a wonderful review – thank you! We're so glad OfficeHQ has made such a positive difference for you as a busy sole trader and that you found our live call answering service simple to set up and easy to adjust as your needs change.
Thank you especially for recommending us to others in your field; it genuinely means a lot. We're here whenever you need us.
— The OfficeHQ Team
Respuesta de OfficeHQ
Hi Dale, thank you for being a loyal OfficeHQ customer over the years – we really appreciate it. So glad the service keeps hitting the mark.
— The OfficeHQ Team
Such a professional service for a small business.
Such a great service and everything goes so smoothly. It really adds trust to a small business to have a professional person answer and I never miss a message. Just one thing - they ask too many questions of my callers. Hoping to fix that very soon.
29 de julio de 2026
Respuesta de OfficeHQ
Thank you for the great feedback – we're so pleased the service is running smoothly and adding a professional touch for your business. We can absolutely tailor how much our receptionists ask your callers so it feels lighter and quicker. Just let our team know and we'll set it up to suit.
— The OfficeHQ Team
Disappointing Disappointing Sales Experience and Poor Responsiveness
Not too impressed with this company. I contacted them because I believed they offered 24/7 support and wanted more information about using their service for customers calling out of hours.
Despite explaining that I’m based in the UK, I was sent a scheduling link with appointment times that were mostly in the middle of the night UK time. I replied asking what their earliest or latest available times were so I could arrange something at a more reasonable hour. Instead of answering my question, they simply responded saying that I could still use the link despite the time difference. I was willing to be flexible, but there appeared to be very little flexibility on their side. The appointments offered were only between midday and 4pm Sydney time, despite me specifically asking for the earliest or latest availability so that arranging a call from the UK wouldn’t be unnecessarily difficult.
The availability appeared extremely limited, even for someone in Australia. I followed up again asking directly about their opening hours, but this time received no response at all.
If this is the level of responsiveness during the sales process, when they are trying to win new business, it doesn’t inspire confidence in their after-sales support. Overall, I feel I wasted my time trying to engage with them.
7 de mayo de 2026
Opinión espontánea
Respuesta de OfficeHQ
Thank you for taking the time to share this. Your feedback is fair, and we're sorry for the frustration.
We should have connected you with our UK team from the outset, rather than sending scheduling links tied to Australian business hours. That was a miss on our part.
I've personally passed your enquiry to our UK team today and they'll be in touch shortly to arrange a call at a time that works for you - no need to coordinate across time zones yourself. If you're open to giving us another chance, we'd love to make it up to you with a goodwill credit.
We pride ourselves on how we support new clients through onboarding, which makes this one sting a little. We hope we get the chance to show you a very different side of OfficeHQ.
– Chief of Growth & Partnerships, OfficeHQ
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