Ok Living Opiniones 

310
•
TrustScore: 3.5 sobre 5

3,3

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

My order was canceled because nobody was home to take delivery. The item was shipped all the way back from England to Germany without consulting me first. There had been no prior communication about d... Ver más

Valorada con 4 estrellas sobre 5

Good points - super speedy delivery and the cabinet is lovely.. it’s only a cheap thing made from particleboard but it does the job beautifully and the colour is gorgeous. Bad point - arrived in an... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Great design, well made, easy to follow instructions. Was a bit concerned buying from Germany through UK customs but the process was seamless. Delivered within a week, kept informed along the way and... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Shoe cabinet arrived quite quickly, well packaged. Ok Living kept me upto date with progress of package. Comes as flat pack but nice looking cabinet with big sloping shelves that take my husbands size... Ver más

La empresa ha respondido


Información de contacto

3,3

Medio

TrustScore: 3.5 sobre 5

310 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,3

Todas las opiniones

(310)

74 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Good experience

We ordered a bed for a child and to be honest didn't expect to get it fast or intact, or undamaged. Surprisingly it arrived all good, in a good time and wasn't damaged. It was easy to assemble and overall constriction is good.

2 de febrero de 2026
Logotipo de Ok Living

Respuesta de Ok Living

Great to hear the bed arrived quickly, in good condition, and was easy to assemble. We're really glad it met your expectations!

Many greetings,
Jonas

Valorada con 5 estrellas sobre 5

Replacement Vinyl Wrapped Door

We are very pleased with our replacement door. We ordered from the UK on 9 Jan and received on 20 Jan so the delivery was quicker than expected. The door was well packaged. The door is to match a 20 year old kitchen so we wasn’t expecting an exact match colour wise but it is not far off! Just got to fit it to the dishwasher now!

9 de enero de 2026
Logotipo de Ok Living

Respuesta de Ok Living

Thank you for your great feedback, we’re really pleased to hear that. Glad the delivery was quicker than expected and that the door is a good match for your kitchen – good luck fitting it to the dishwasher!

Best regards,
Jonas

Valorada con 5 estrellas sobre 5

Rapid response to emails

8 de enero de 2026
Logotipo de Ok Living

Respuesta de Ok Living

Thank you for your feedback, we’re glad to hear you were satisfied with the quick email responses!

Best regards,
Jonas

Valorada con 5 estrellas sobre 5

All round excellent

No unexpected delays
Good quality materials
Proper instructions
No missing parts

12 de enero de 2026
Logotipo de Ok Living

Respuesta de Ok Living

Thank you for your feedback, we’re happy to hear everything went smoothly. Great that quality, instructions and completeness met your expectations!

Best regards,
Jonas

Valorada con 5 estrellas sobre 5

Replied instantly

Replied instantly, emailed
Delivered on time
Very good quality

6 de enero de 2026
Logotipo de Ok Living

Respuesta de Ok Living

Thank you for your feedback, we’re glad to hear everything went smoothly and you’re happy with the quality!

Best regards,
Jonas

Valorada con 1 estrellas sobre 5

Worst experience for years

Worst experience for years, sink stuck in customs (no idea it was overseas) poor comms, DHL a joke, not delivered yet, ordered weeks ago. Rubbish.

6 de enero de 2026
Logotipo de Ok Living

Respuesta de Ok Living

We are sorry for the significant delays and problems with customs, shipping, and communication – this does not meet our standards.

Best regards,

Jonas

Valorada con 1 estrellas sobre 5

Delay to delivery

Delay to delivery.
Should have bought the item local.

7 de enero de 2026
Logotipo de Ok Living

Respuesta de Ok Living

We're sorry for the delivery delay – this doesn't meet our standards.

Best regards,

Jonas

Valorada con 5 estrellas sobre 5

Free delivery and free returns. Good, solid furniture.

They kept me informed at all times. Good, solid furniture. Good quality. The free delivery and free returns option are the best. Unlike other suppliers, returns are easy and you don't end up with lots of extra charges when you change your mind. Thank you, great experience. I will be buying again soon the furniture for the other bathrooms.

3 de enero de 2026
Logotipo de Ok Living

Respuesta de Ok Living

Thank you for your wonderful feedback, we’re really happy to hear you had such a great experience. Glad the communication, quality and easy returns convinced you – we look forward to your next order!

Best regards,
Jonas

Valorada con 5 estrellas sobre 5

Delivery was quicker than stated.

Delivery was quicker than stated.
No problems at all.

6 de enero de 2026
Logotipo de Ok Living

Respuesta de Ok Living

Thank you for your feedback, we’re glad to hear the delivery was quicker than expected and everything went smoothly!

Best regards,
Jonas

Valorada con 2 estrellas sobre 5

The service is inefficient

The service is poor. I ordered a laundry basket on 26th Dec. The order did not go through as I received no confirmation. I reordered and then both confirmations came through. I immediately contacted OK Living to cancel one order. First email said no order could be seen and then a second said they could not cancel the order and refuse one delivery.
I heard nothing from the company until 6th January to be told both were delayed.
I wait now for an update

30 de diciembre de 2025
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Respuesta de Ok Living

We’re sorry for the confusion, delayed communication and the inconvenience caused by the duplicate order — this does not meet our standards.

Best regards,
Jonas

Valorada con 1 estrellas sobre 5

Item arrived damaged to multiple parts

Item arrived damaged to multiple parts. I’ve had to try and find a printer in order to send the item back and repack the item for collection. Basically spending time and effort through no fault of my own in order to return the item.

3 de diciembre de 2025
Logotipo de Ok Living

Respuesta de Ok Living

We are sorry that you had so much trouble, even though you are not at fault. We understand your anger and will endeavour to find a fair solution for you.

Best regards, Lisa

Valorada con 2 estrellas sobre 5

No labels on parts

The item itself is great but nothing is labelled spent almost 3-4 hour trying to figure out what piece is what, the instructions were not clear. What should have taken 2 hours maximum took us almost 6-7 hours. There were some holes that were not even present we had to make the holes.

2 de diciembre de 2025
Logotipo de Ok Living

Respuesta de Ok Living

Thank you for your honest feedback. We are sorry that the assembly took so much time and effort due to missing labelling, unclear instructions and missing drill holes - we take this very seriously and will pass it on.
Best regards, Sabine

Valorada con 5 estrellas sobre 5

Great product

Great product, good quality and easy to fit.

26 de noviembre de 2025
Logotipo de Ok Living

Respuesta de Ok Living

Thank you very much for your great feedback! We are delighted that you are so happy with the quality and installation.
Best regards, Sabine

Valorada con 1 estrellas sobre 5

Absolutely worthless product

Absolutely worthless product. I opened only two out of three boxes and most parts are all defective and damaged. Will return them back tomorrow after making a call. It’s nothing like what they show on their advertisements. Very disappointed and angry.

4 de diciembre de 2025
Logotipo de Ok Living

Respuesta de Ok Living

We are very sorry about this and we completely understand your anger. Of course, a product should not arrive like this - we are pleased that we have found a solution for you.

Best regards, Jonas

Valorada con 5 estrellas sobre 5

Quality of product great update and…

Quality of product great update and communication 👏.

27 de noviembre de 2025
Logotipo de Ok Living

Respuesta de Ok Living

Great to hear that you’re happy with the product quality and the communication! Thanks a lot for your feedback 😊

Many thanks, Jonas

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